Agentic AI development
AI agent development services that act, decide, and deliver
Your competitors are deploying agents that handle complex, multi-step work without a human in every loop. We build enterprise AI agents with full orchestration, human-in-the-loop controls, and observability from the first sprint.
Orchestration-firstGovernance built inFull audit trailHuman-in-the-loop on every production agent
Every production agent includes
- Orchestration layer with tool routing
- Guardrails and human-in-the-loop thresholds
- Full observability and audit trail
Where most AI agent programs break down
The gap between a demo and a production agent
Most teams build a promising prototype and then stall. The gap is not model quality. It is orchestration, governance, and the ability to operate safely at scale.
How it usually goes
- Prototype works in demos but fails on real data and edge cases
- No governance layer means every agent mistake reaches the end user
- Orchestration is an afterthought, so adding a second agent doubles complexity
- Zero audit trail means you cannot diagnose failures or prove compliance
- Vendor promises autonomous AI but charges extra for every guardrail and human-in-the-loop control
How Redefine builds agents
- Architecture stress-tested against real workflows before a line of agent code is written
- Guardrails and output filtering ship in Sprint 1, not as a retrofit after an incident
- Orchestration layer designed for multi-agent from day one, so growth is additive not exponential
- Full audit log on every agent action from the first day in production
- Human-in-the-loop thresholds defined with your team before build, so humans stay in control where it matters
Built for your stage
Built for where your AI program is right now
Select the situation that best describes your team. What you see is what we deliver.
Not sure which applies?
Tell Us Your SituationAgent name
Support Intake Agent
Capabilities configured
Read and triage tickets from your helpdesk
Query product knowledge base via application programming interface
Draft and send first-touch resolution responses
Escalate to human queue when severity is HIGH
Human-in-the-loop threshold
Severity ≥ HIGH
Audit trail
Full, every action
Estimated go-live
6 weeks
Your time per week
3 to 4 hours
1,847
Tasks today
84%
Auto-resolved
3.2
Avg hops
99.2%
Uptime
Active agents
Support Intake AgentLive
Sales Research AgentLive
Content Drafting AgentLive
Data Sync AgentDeploying
Inter-agent handoffs (last 24 hours)
312
Support to Escalation
28
Escalation to Human
89
Research to Sales
Metric
Current bot
New agent
Containment rate
42%
91%
Tools connected
0
8
Response logic
580+ static paths
Dynamic reasoning
Context memory
None
128k token window
Average handle time
4m 12s
1m 38s
Audit trail
None
Full trace
Migration timeline: 8 weeks · All conversation history preserved · Zero downtime cutover
Agent types
What kind of AI agent does your team need?
We build single-purpose agents and multi-agent systems. Every agent connects to your tools, operates within defined guardrails, and is observable from day one.
Customer service artificial intelligence agents
Triage, resolve, and escalate support requests without scripted trees. Connects to your helpdesk, customer relationship management system, and knowledge base. Escalates to a human the moment confidence or severity thresholds are crossed.
Helpdesk integrationAuto-triageHuman-in-the-loop escalationSentiment-aware routing
Sales artificial intelligence agents
Research prospects, enrich customer relationship management records, draft outbound sequences, and qualify inbound leads. Works inside your existing sales stack without replacing your representatives.
Operations and process automation agents
Replace rule-based robotic process automation with agents that reason about exceptions, adapt to process changes, and loop in a human when something falls outside policy. From order processing to invoice matching to internal request routing.
Exception handlingEnterprise resource planning integrationPolicy-aware routingAudit-compliant logging
Research and data agents
Pull data from multiple sources, synthesize findings, and surface structured outputs your team can act on. Connects to internal databases, web search, and document stores.
Custom domain agents
Agents built for workflows unique to your industry. Finance, legal, healthcare, logistics. We scope the domain model, define the risk controls, and build to your compliance requirements.
Multi-agent orchestration
Coordinate multiple agents with shared memory, handoff protocols, and a single observability plane.
ArchitectureGPT-4oGPT-4o miniActive
The stack behind every agent we ship to production
Four layers. Every layer designed, tested, and observable before the agent goes live. Select a layer to see what it does.
Every layer ships with documentation, runbooks, and an observability dashboard your team can own.
Foundation Models Layer
3 models activePrimary model
High reasoning, complex tasks
Secondary model
Speed-optimized subtasks
Model router
Routes by cost, latency, and confidence
Fine-tuning, model swap, and cost optimization available on every engagement.
Planning and Memory Layer
14 tasks processingTask decomposition engine
Breaks complex user goals into an ordered, dependency-aware task list before execution begins.
Short-term working memory
Full context of the current session stored in-flight. 128k token window by default.
Long-term knowledge store
Vector database backed by your internal documents, frequently asked questions, and previous interactions.
Tool Connections Layer
8 tools connectedREST application programming interface calls
Database read and write
Web search
File system input/output
Email and calendar
Custom function library
Every tool call is logged and rate-limited. Tools are scoped to the minimum access the agent needs to complete its task.
Guardrails and Observability Layer
All systems nominalInput validation
Blocks prompt injection and policy violations before agent processes them
Output filtering
Reviews all agent outputs before they reach users or downstream systems
Human-in-the-loop escalation
Configurable thresholds route to human review automatically
Full audit trail
Every action, decision, and tool call logged with timestamp and reasoning
Guardrails and governance
Enterprise guardrails and built-in governance
Autonomy earns trust over time. Every agent we ship starts with conservative guardrails defined with your team. You decide where the agent acts freely and where a human stays in the loop.
Input validation
Filters prompt injection attempts, out-of-scope requests, and policy-violating inputs before the agent processes them.
Output filtering
Every agent response passes through a content and compliance filter before it reaches a user or a downstream system.
Human-in-the-loop escalation
When the agent hits a confidence threshold, a risk keyword, or a severity level you define, it pauses and routes to a human. Not manually configured after incidents. Set before the first sprint.
Full audit trail
Every action, tool call, and decision logged with timestamp, input, output, and reasoning trace. Searchable, exportable, and compliance-ready.
Before Sprint 1 starts
- Policy document signed by your team
- Human-in-the-loop thresholds agreed in workshop
- Observability dashboard configured
Delivery process
From first brief to live agent in six weeks
No black-box development. Every phase has a defined deliverable you can review and approve before the next begins.
1
Discovery Sprint
Weeks 1 to 2
Map the workflow, define human-in-the-loop thresholds, select model and tool stack. Deliverable: architecture blueprint and guardrail policy document. Your time: two 90-minute workshops.
2
Architecture Design
Weeks 2 to 3
Agent blueprints, integration specification, and data flow diagrams. You review and approve before build begins. No code written until the architecture is signed off.
3
Build and Test
Weeks 3 to 5
Agent development, tool integration, adversarial testing, and human-in-the-loop validation. Two sprint reviews. Your team tests against real scenarios in a staging environment.
4
Deploy and Monitor
Weeks 5 to 6
Production deployment, observability dashboard live, handoff documentation complete. You own the agent. We stay available for 30 days post-launch at no additional charge.
Workflow mapping sessionDone
Human-in-the-loop threshold workshopDone
Model and stack selectionIn review
Architecture blueprintUpcoming
Sprint 1 on track — architecture review scheduled Day 10
Client proof
Results that hold up after go-live
Apparel / RetailMid-market enterprise
Client
A multi-brand apparel retailer managing complex accounts-receivable and customer segmentation across regional enterprise resource planning systems.
The problem
Reporting was fragmented, reactive, and time-consuming. No visibility into high-risk accounts. Recovery teams targeted the wrong customers because the data was hours old. Manual analysis consumed two days per week per analyst.
Solution
An artificial intelligence-powered analytics model was built to automate data ingestion from Business Central and custom enterprise resource planning systems. Predictive logic surfaced high-risk and high-opportunity accounts automatically, eliminating the manual analysis cycle. Customer segmentation models updated in near-real-time, so recovery and targeting decisions were always based on current data.
Service type
Artificial intelligence-powered automation and predictive analytics
Results
0%
Improvement in recovery and targeting effectiveness
0%
Reduction in reporting and analysis time per analyst per week
Foundation
Scalable foundation for ongoing predictive analytics and data-driven revenue operations
Why Redefine
Why this approach holds up in production
Other implementation partners use hype language and under-explain governance and rollout. We differ because we own the full stack and define the controls before we write a line of agent code.
We own the orchestration stack
We don't wrap another vendor's platform. We build and maintain our own orchestration layer, which means you get architecture decisions made for your use case, not a pre-built software-as-a-service constraint.
Observability is default, not add-on
Every agent ships with a monitoring dashboard, structured logs, and alerting configured. You see what the agent is doing, how it is reasoning, and when it needs attention. Always.
Guardrails from Sprint 1
We define human-in-the-loop thresholds, input filters, and output policies in the discovery sprint. They ship with the first working agent build. Not retroactively. Not after the first incident.
Human-in-the-loop is built in, not bolted on
Human oversight is a first-class architecture decision. Your team defines the triggers. The agent routes to a human exactly when it should and continues autonomously where it has earned that trust.
Common questions
Questions chief technology officers ask before committing
A chatbot follows predefined conversation trees and breaks when the user goes off-script. An artificial intelligence agent reasons through multi-step tasks, selects and uses tools to take actions, maintains context across a full session, and decides how to proceed at each step based on the situation. Agents act in the world. Chatbots respond within it.
A single-purpose production agent typically goes live in six weeks from a signed statement of work. Multi-agent systems with complex orchestration take eight to fourteen weeks depending on integration scope and number of tool connections.
Guardrails are built into every agent we ship. Input validation filters problematic prompts before the agent processes them. Output filtering reviews responses before they reach users. Human-in-the-loop triggers pause the agent and route to a human when confidence falls below a defined threshold. Every action is logged in full so you can trace, diagnose, and improve from the first day in production.
Yes. We build tool connectors for customer relationship management, enterprise resource planning, helpdesk, internal databases, REST application programming interfaces, and web services. The agent treats each connection as a callable function and decides when and how to use each tool based on what the task requires. We scope the minimum access level each tool needs before we build.
Cost depends on agent complexity, the number of tool integrations, and whether you need multi-agent orchestration. We scope every engagement before work starts and provide line-by-line pricing. There is no commitment required to receive a scoped proposal. See our artificial intelligence agent development cost guide for a detailed breakdown by project type.
Is this right for you?
Who this service is and is not for
Good fit
- You have a clear, repeating operational workflow that currently requires manual decision-making at each step
- Your team can contribute 3 to 4 hours per week across the build sprint for reviews and feedback
- You want to start with a single-agent minimum viable product, validate in production, then scale
- Your organization needs governance, compliance documentation, and audit trails before you can deploy artificial intelligence in production
Not a good fit
- You need a simple frequently-asked-questions chatbot with no tool use or autonomous decision-making
- You want fully autonomous agents with zero human oversight and no audit trail requirements
- You are looking for a pre-built software-as-a-service agent tool to configure yourself without a development partner
- You have no existing systems or data to connect the agent to and no clear workflow in mind
What happens next
From brief to scoped proposal
Response within 24 hours
Scoped proposal in 3 business days
Sprint 1 within 1 week of sign-off
Not sure which side you fall on? Tell us your situation and we will be straight with you.
Start here
Ready to scope your first artificial intelligence agent?
Tell us what your team handles manually today. We will scope an agent that takes it off your plate, with guardrails your organization can stand behind.
Scoped before work starts
Line-by-line pricing. No surprises. No commitment to receive a proposal.
Form
Brief received
We will review your situation and send a scoped proposal within 3 business days. You will hear from us within 24 hours to confirm receipt and ask any clarifying questions.
24hr response
Proposal in 3 days
SOC 2 aligned
You own the code