Managed
Application Support
Your application runs.
Your team focuses.
We manage the rest.
A fully managed support engagement covering monitoring, incident response, maintenance, and continuous optimization under a single monthly retainer. One engineer. One scope. Total ownership over your application's health.
Submit brief → health assessment call within 24 hours → managed support active within 1 week
<1hr
P1 response
24/7
Monitoring
1
Named engineer
Full
Ownership
Application Health Monitor
34
Health Score
Diagnostic visualization only. Your actual scores from a real assessment.
Application Vital Signs
Four vital signs.
All of them critical
without
managed care.
Hover each card to see what managed application support does to that vital sign. These are the measurable changes clients see within the first 90 days.
Response time
4.8s1.2s
avg page load time
CRITICAL
What managed support does
Performance baseline set in week 1. N+1 query issues and
bundle bloat identified. Monthly optimization sprints target
specific bottlenecks with measurable before/after data.
Security exposure
14 CVEs0 open
unpatched vulnerabilities
CRITICAL
What managed support does
Security advisory monitoring runs daily. CVEs affecting your
stack are patched within 48 hours of advisory publication.
Zero open vulnerabilities is the maintained standard, not a
target.
Uptime reliability
97.1%99.9%
30-day uptime average
WARNING
What managed support does
Proactive monitoring detects instability patterns before they
become outages. Alerting thresholds are tuned to your traffic
patterns. The 2.9% gap closes in the first 60 days.
Technical debt
HighLow
accumulated debt level
CRITICAL
What managed support does
Dedicated debt reduction sprints run quarterly. The monthly
health report identifies specific debt items ranked by impact.
Debt shrinks while the application keeps running: not during a
risky rewrite.
The real cost of unmanaged application health isn't the incidents themselves. It's the hours your team spends managing them instead of building.
Application Health Diagnostic
Rate your application
across five dimensions.
See what needs
managing.
Drag the sliders to score your application today. Your aggregate Health Score updates in real time. The recommendation section below tells you which managed support services would move each needle.
Move sliders to match your application's current state. Honest scores give you a more accurate recommendation. Most applications that need managed support score between 20 and 45.
Your Application Health Score
32
/100
Critical: Managed support required
Services your application needs now
What Managed Support Delivers
Five measurable outcomes
from managed application
support.
20%+
Year-over-year revenue growth for managed application clients
through continuous optimization
<1hr
P1 critical incident response for all managed accounts:
acknowledged, triaged, and owned
48hr
Security vulnerability patching from CVE advisory to production
deployment: zero exceptions
99.9%
Uptime target across all managed accounts: monitored
continuously, incidents resolved proactively
Monthly
Written health report with all actions taken, metrics trends,
and next sprint recommendations
The monthly health report is the accountability artifact that keeps the managed engagement honest. Every metric is documented. Every action is timestamped. Nothing is assumed.
Managed Support Proof
Continuous managed support.
20% revenue growth
every year
after.
Engagement type
Managed
Continuous optimization, technical support, and ongoing
maintenance retainer
Revenue growth rate
0%+
Year over year every year following the managed engagement start
Platform outcome
Stable
Long-term platform stability and scalability maintained under
continuous managed support
Client
Microphone Madness
Ecommerce · Specialty Audio
Managed SupportContinuous Optimization
An ecommerce platform for specialty audio equipment required a scalable technical solution and ongoing managed support to enable growth without operational bottlenecks.
The Problem
The existing system was difficult to maintain and lacked the flexibility to scale with growing sales. System complexity slowed development, limited marketing initiatives, and constrained performance. Without managed support, every improvement required a new project cycle.
Unmanaged technical complexity prevented the business from moving at the speed the market required. Support was reactive. Growth was constrained by the system's brittleness.
The Result
20%+ YoY
Annual revenue growth rate every year following launch, sustained by continuous optimization and managed technical support ensuring long-term platform stability and scalability
Search engine optimization-driven traffic increases contributed directly to higher online sales through managed optimization
Competitive position strengthened through ongoing platform stability
Why Redefine Managed Support
What typical managed support
agencies leave out.
| Capability | Typical agency | Redefine |
|---|---|---|
| Named dedicated engineer | Rotating pool | Always the same engineer |
| Written monthly health report | Ticket log only | Full PDF + shared doc monthly |
| CVE patching within 48 hours | On request only | Proactive, 48hr SLA |
| Proactive performance monitoring | Reactive only | Baselines + alerting from week 1 |
| Full git commit transparency | Black box changes | Every change committed + described |
| Monthly debt reduction sprints | Separate statement of work | Quarterly, included in retainer |
Questions
What CTOs ask before choosing managed application support.
Managed means full delivery ownership: not just response to
issues you report. The managed retainer includes proactive
monitoring, which means the engineer notices problems before
your users do. It includes scheduled maintenance like
dependency updates and security patching without you
submitting a request. It includes monthly reporting so you
always know the state of your application. The difference
from reactive support is that managed support prevents the
problems rather than only fixing them after they occur.
Software maintenance
is a scoped retainer covering specific services like bug
triage, dependency management, and security patching.
Managed application support is a broader engagement model
that covers all of that plus active monitoring, incident
management, performance optimization, and technical debt
reduction. Maintenance keeps the application from
deteriorating. Managed support actively improves application
health over time while keeping it operational.
Quick wins (open CVEs patched, critical bugs resolved)
happen in the first week. Performance improvements from
targeted optimization typically show in the first 30 to 60
days. Reliability improvements require monitoring baseline
data: typically 30 days to establish patterns and 30 to 60
more days to address the root causes driving incidents.
Technical debt is reduced over quarterly sprints. Most
clients see measurable health score improvements across all
five dimensions within 90 days.
Managed application support retainers are scoped based on
application complexity, stack coverage, and coverage tier.
After submitting a brief, you receive a written scope with
exact monthly cost within 24 hours. Retainers typically
range from $1,500 per month for smaller applications with
business-hours coverage to $4,000 or more per month for
complex multi-service platforms with 24/7 coverage. There is
no commitment required to receive the proposal: you see the
price before deciding.
Yes. All managed retainers begin with a technical
onboarding: a structured review of the codebase,
infrastructure, existing monitoring, and known issues. This
gives the engineer the context to manage effectively from
the start. Most new clients starting from an unknown
codebase opt for the
full code audit
before the managed retainer begins, which produces the
health score baseline and identifies the priority queue for
the first quarter.
Right Fit?
Managed application support is right for a specific situation.
These are the situations the managed retainer was designed for, and the ones where a different engagement would serve you better.
Not sure? Tell us about your application and we'll be direct about which model fits.
Good fit
Live production application with real revenue at stake from downtime
No in-house engineering capacity dedicated to application operations
Application health is declining: incidents increasing, performance degrading
You want one team owning all operational health: not multiple vendors
Not the right fit
Application still in initial build phase with no live users
Build first: dedicated development team
You primarily need new feature development, not operations
Use managed product engineering instead
Start Managed Support
Describe your application. Get a managed support proposal in 24 hours.
No commitment. No pitch. Tell us your stack, your incidents, and your current state. We send a written scope with exact monthly cost before you decide anything.
01
Submit your application brief and health scores
Stack, infrastructure, recent incidents, and the diagnostic scores above if you ran them.
02
Managed scope and pricing within 24 hours
Exact services, coverage tier, monthly cost, and engineer assignment in writing.
03
Technical onboarding within 1 week of sign-off
Health baseline established, monitoring live, runbook documented, and SLA clock running.
Form
No commitment. No pitch. · Proposal in 24 hours · Managed support active in 1 week
<1hr
P1 response
24hr
Proposal
Full
Ownership
0
Lock-in
Brief received.
Your managed application support proposal will arrive within 24 hours. The engineer assigned to your account will review your brief before the proposal is written.