Enterprise Integration Partner
Adobe Commerce Microsoft Dynamics 365 Integration Built for Enterprise Scale
Your storefront and your enterprise resource planning are managing the same orders, products, and customers in separate silos. Redefine builds the bidirectional connector that closes that gap permanently, without middleware lock-in or weekend maintenance windows.
42 integration projects completed · 18+ enterprise brands connected
0Dynamics 365 entities mapped
0Days to first entity live
<2sAverage sync latency
The real cost of disconnected systems
Every manual export is a liability your ops team is carrying alone
The default state for most Adobe Commerce plus Dynamics 365 deployments is a scheduled job or a person copying files. Both fail the same way: too slow, too fragile, and too expensive to maintain.
Without integration
- Manual CSV exports running every 4 hours on a cron that nobody owns
- Order status lags up to 12 hours inside Dynamics 365 after Adobe Commerce confirmation
- Inventory sold on storefront not visible in Dynamics 365 Warehouse until next morning
- Customer records duplicated, reconciled manually by the finance team at month-end
- Invoices post to Dynamics 365 Finance only after a developer runs a script
With Redefine integration
- Orders sync to Dynamics 365 within 2 seconds of Adobe Commerce confirmation, every time
- Inventory updates flow both ways in real time, across every warehouse location
- Customer master deduplicated and matched on first sync, zero manual reconciliation
- Invoices auto-post to Dynamics 365 Finance on shipment confirmation
- Zero manual exports. Zero reconciliation lag. Full audit trail on every sync event.
Integration process
From Signed Statement of Work to First Entity Live in 10 Days
Every entity mapping decision is made with your team before a single line of connector code is written. You sign off on the data model first, we build to spec.
1
Days 1 to 3
Discovery and Entity Mapping
Audit live Dynamics 365 entities, map to Adobe Commerce objects, confirm sync logic and conflict rules.
2
Days 3 to 5
API Architecture and Auth Setup
Configure middleware endpoints, OAuth 2.0 tokens, retry policies, and webhook routes.
3
Days 5 to 8
Entity Sync Build
Build bidirectional sync for orders, customers, products, inventory, and financials.
4
Days 8 to 10
User Acceptance Testing and Go-Live
End-to-end test with real data subset, load test, rollback verified, then go live.
Adobe Commerce ObjectDynamics 365 EntityStatus
Sales OrderSales OrderConfirmed
Customer AccountCustomer (CRM)Confirmed
Product CatalogItem MasterCustom field
Inventory LevelWarehouse StockConfirmed
Price ListCustomer PricingConditional
InvoicePosted InvoiceConfirmed
6 of 6 core entities scoped · 2 custom field requirements flagged · Awaiting sign-off
200OAuth2 token registered · scope:
D365.ReadWrite.All
200Webhook endpoint configured:
/api/v1/d365/inbound
200Retry policy set: 3x exponential backoff
---Configuring idempotency key schema
200Idempotency layer active
200TLS 1.3 enforced on all channels
INFRate limit handler: 1200 events/min capacity
OrdersLive sync active
CustomersDedup rules applied
InventoryBidirectional active
FinancialsBuilding
Product catalogQueued
3 of 5 entities live
Order sync latencyTarget: under 2s1.4s avg
Dedup resolution100 records100% clean
Rollback testedFull rollback 3.4sPass
Load test (500/hr)No dropsPass
All 6 checks passed. Ready to go live.
Systems connected
Every critical entity. Mapped, synced, and governed.
Real-time order sync
Every Adobe Commerce order lands in Dynamics 365 Finance within 2 seconds of confirmation. Line items, discounts, shipping, and tax breakdowns all transfer without transformation errors.
Live sync · under 2 seconds latency
ORD-20248841Synced 1.1s
ORD-20248840Synced 0.9s
ORD-20248839Synced 1.4s
Bidirectional inventory
Stock levels sync both ways. Sales on Adobe Commerce decrement Dynamics 365 Warehouse immediately. Dynamics 365 receipts publish to your storefront without any scheduler.
Supports multi-warehouse, multi-location, and reservation logic
Replace with analyst reviewing clean synced data on large monitor, desk lamp, three-quarter angle · 800 × 600
Customer master sync
Adobe Commerce accounts map to Dynamics 365 customer relationship management contacts and accounts. Deduplication runs on first sync. Order history, credit terms, and pricing groups transfer cleanly.
Product catalog sync
Dynamics 365 item master publishes to Adobe Commerce. Configurable products, variants, attributes, and units of measure map without duplicate SKUs or orphaned listings.
SKU-DRP-4410Published
SKU-DRP-4408Published
SKU-DRP-4402Mapping
Automated financial posting
Invoices auto-post to Dynamics 365 Finance on shipment confirmation. Payment records reconcile against Adobe Commerce transactions. Month-end closes without manual intervention.
INV-2024-08841Posted · $4,220.00
INV-2024-08840Posted · $1,830.50
INV-2024-08839Posting · $9,610.00
Auto-post enabled · 0 manual entries this month
Shipment status sync
Pick, pack, and ship events in Dynamics 365 update Adobe Commerce order status in real time. Customers see accurate tracking without support tickets.
ORD-20248841Delivered
ORD-20248840In transit
ORD-20248839Picked
Dynamics 365 modules supported across this integration
Dynamics 365 Business CentralDynamics 365 Finance and OperationsDynamics 365 Sales and CRMDynamics 365 Supply ChainMicrosoft Dynamics NAV (migrating)Power BI (reporting layer)
Also building on Adobe Commerce NetSuite integration or Adobe Commerce SAP integration? We cover those too.
Architecture and governance
The architecture beneath the integration
Every sync event is signed, logged, and retryable. Your connector runs on infrastructure you own, with credentials you control. No third-party middleware subscription required.
OAuth 2.0 Client Credentials
Token rotation every 60 minutes. Scoped to the exact Dynamics 365 entities needed, no broader.
TLS 1.3 enforced on all channels
No fallback to older cipher suites. All payload data is encrypted in transit end to end.
Full audit log on every sync event
Every write to Dynamics 365 and Adobe Commerce is logged with timestamp, payload hash, and entity ID. Queryable.
Idempotency keys on every write
Duplicate webhook delivery never creates duplicate records. Safe by default.
PCI DSS AwareSOC 2 ReadyGDPR CompliantWebhook Retry 3x
LIVE DATA FLOW: Click a node for detail
MICROSOFT DYNAMICS 365
Redefine Connector
OAuth 2.0 · TLS 1.3 · Idempotency · Audit Log
ADOBE COMMERCE
Dynamics 365 Finance and Operations: core financial and operational data flows through this node. Includes general ledger posting, accounts receivable and payable, inventory valuation, and cost accounting.
Client proof
One retailer. One integration. Seventy million dollars.
The situation
Half Price Drapes, Home Furnishings · Multi-channel Retailer
Half Price Drapes operates a large-scale ecommerce presence across curtains, drapes, and window coverings. They sell across multiple channels with a complex custom .NET storefront, Dynamics 365 enterprise resource planning, and a Power BI reporting layer.
The problem
Data was fragmented across multiple systems. Inventory, orders, and fulfillment teams worked from different sources of truth. Decision-making relied on stale, manually exported reports. Operational complexity at their scale meant the gap cost real money every day.
The result
0
M
Annual revenue achieved
Redefine integrated Microsoft Dynamics 365 enterprise resource planning with a custom ecommerce solution and Power BI dashboards. Every inventory, order, and customer data point centralized into real-time reporting. Multi-channel operations unified on a single synchronized foundation.
Key outcomes
- Inventory management improved across all sales channels
- Real-time analytics eliminated manual reporting dependency
- Ecommerce conversion improved with faster, accurate product data
Why Redefine
What most integration partners skip and why it costs you later
Most agencies treat integration as a checkbox. They wire two endpoints, hand over credentials, and move on. The problems appear three months later when a Dynamics 365 update silently breaks a sync rule nobody documented.
| Capability | Typical partner | Redefine |
|---|---|---|
| Dynamics 365 module coverage | Orders and basic product sync only | Finance, Sales, Supply Chain, customer relationship
management, NAV migrations |
| Middleware ownership | Third-party software-as-a-service dependency (monthly cost) | Custom-built connector. You own the code
outright. |
| Custom field mapping | Manual workarounds required | Native in scoping, mapped before build starts |
| Security governance | Basic API key auth, no audit log | OAuth 2.0, TLS 1.3, idempotency, full audit log |
| Post-live support | Separate retainer required | 90 days included. Monitoring, hotfixes, Dynamics 365
update checks. |
| Dynamics 365 version support | Business Central only | Business Central, Finance and Operations, Sales and
CRM, NAV (all versions) |
Common questions
Questions your team will ask before signing
The integration supports Dynamics 365 Business Central, Finance and Operations, Sales and customer relationship management, and Supply Chain Management. We also handle Microsoft Dynamics NAV environments for businesses in the process of migrating to a current Dynamics 365 version. Module coverage is confirmed during the discovery phase so nothing is assumed.
Standard integrations covering orders, customers, inventory, and financial posting go live in 10 days from Statement of Work sign-off. More complex builds involving custom entity structures, multi-entity Dynamics 365 environments, or legacy NAV migrations run 3 to 5 weeks. Your scoped proposal will include a day-by-day delivery timeline.
Redefine builds directly against the Dynamics 365 OData API and Adobe Commerce REST API. No middleware software-as-a-service subscription required. The connector runs on your own infrastructure, whether cloud function, container, or hosted service, depending on your stack. You own the code. You control the deployment. No ongoing third-party platform fee.
Adobe Commerce continues to process orders normally. The connector queues events with exponential backoff retry logic. When Dynamics 365 comes back online, the queue drains in sequence using idempotency keys to prevent duplicate records. Your storefront never blocks on enterprise resource planning availability.
Yes. Custom field mapping is part of the discovery phase. If you have AL extensions on Business Central or customizations on Dynamics 365 Finance and Operations, we audit those alongside the standard entity model. Custom fields are documented in the entity mapping spec before build starts. Nothing is left to be discovered during quality assurance.
Active monitoring of sync health, response to Dynamics 365 platform updates that affect API behavior, hotfixes for any entity mapping errors, and async questions answered within one business day. After 90 days, continued support moves to a structured retainer if your team wants it. You are never left holding a connector you cannot maintain.
Fit check
Is this integration right for your business right now?
Running Adobe Commerce and Dynamics 365 Business Central, Finance and Operations, or Sales in parallel with manual data movement between them
Operations or finance teams spending meaningful hours each week on export-import workflows that a system should handle
Needs a full audit trail and enterprise security posture, not just a basic webhook that drops events on failure
Multi-site or multi-store Adobe Commerce operator with separate Dynamics 365 entities per region or brand
Migrating from Microsoft Dynamics NAV to Dynamics 365 and needs the Adobe Commerce side to stay live during transition
Running a single Shopify store with no current plans to move to Adobe Commerce. Start with a simpler connector for your platform.
Under $500K gross merchandise volume annually. A custom enterprise connector has a cost and complexity that will not pay back at this scale yet.
Planning to migrate away from Dynamics 365 to a different enterprise resource planning within 12 months. Build after the enterprise resource planning decision is final, not before.
Not sure? Tell us your situation and we will be direct with you.
Book your integration audit
Get your Dynamics 365 integration scoped in 3 days
Submit your brief and we will review your current Dynamics 365 environment, identify your highest-impact entity syncs, and send you a line-by-line delivery proposal. No commitment. No pitch.
Call within 48 hours · proposal in 3 days · Sprint 1 within 1 week of sign-off
Brief received
We will review your Dynamics 365 environment details and send a scoped integration proposal within 3 business days. You will hear from us within 48 hours to confirm receipt and schedule a call.
Call within 48 hours
Proposal in 3 days
42 integrations
You own the code
What we connect
Adobe Commerce
Redefine
Connector
Dynamics 365
OrdersCustomersInventoryFinancialsProducts
Bidirectional sync · OData and REST APIs · no middleware subscription
What lands in your inbox
Entity mapping specIncluded
Sync direction recommendationIncluded
Scoped timeline and sprint planIncluded
Fixed-price estimateIncluded
No generic deck. A field-by-field mapping document your team
can review async before any commitment.
After you submit
Four steps. No black box.
Within 48 hours
Discovery call scheduled
30 minutes. We review your stack, not pitch you.
Days 1 to 3
Systems audit and mapping review
We inspect your Adobe Commerce instance and Dynamics 365
OData API surface.
Day 3
Scoped proposal delivered
Field mapping spec, timeline, and fixed-price estimate.
Week 1 after sign-off
Sprint 1 begins
First entity live within the first sprint. No 6-month
runway.
We were exporting orders every four hours and reconciling inventory by hand. Redefine connected Dynamics 365 to Adobe Commerce in ten days. Finance stopped running scripts at month-end.
SC
Sarah Chen
VP Operations · Multi-channel retailer, USA