Amazon seller account management that runs without your team inside Seller Central every day.
We handle account health, catalog ops, Seller Support cases, and Brand Registry. Your team reviews a weekly digest. That is the full time commitment.
20+ Seller Central accounts is this workstream's active subset. 180+ Amazon brands served is the portfolio-wide total. See all Amazon program figures
Seller Central is a full-time job. Most brands treat it like a side task.
Account problems compound quietly. By the time a suppression or health warning surfaces, the damage is already done. The difference is not a better tool. It is a dedicated operator whose only job is your account.
Your team chases Seller Support tickets for days with no resolution and no escalation path
Account health warnings surface with no one monitoring the dashboard daily
Catalog errors build up between quarterly reviews while the team fights other fires
Restock triggers and FBA workflows live in spreadsheets and one person's memory
Brand Registry enforcement falls through the gaps because no one owns the follow-through
Cases filed the same day, escalated through specialist channels with documented resolution timelines
Account health monitored daily: flags caught and addressed before they reach warning status
Catalog maintained by a dedicated operator whose only job is keeping your listings clean
Restock and Fulfillment by Amazon workflows on a documented system: no single point of failure
Brand Registry enforcement tracked, reported, and acted on every week without prompting
From signed agreement to fully managed account in 10 days
Your account is covered before the end of week two. The audit runs in the first three days. You see exactly what needs fixing before we touch anything.
Every operational layer covered and documented
Six operational areas. One dedicated manager. Nothing falls through the gaps.
Daily monitoring before a flag becomes a suspension
Your account health dashboard is checked every morning. Policy flags, late shipment rate increases, and defect rate changes are caught and escalated the same day they appear. Not after Amazon emails you.
Health score tracked daily with documented thresholds for escalation
Late shipment and cancellation rates monitored against Amazon thresholds
Weekly account health report delivered every Monday morning
Your listings stay clean without your team managing every ASIN
A dedicated catalog operator maintains your listings week to week. Suppressed listings are identified and fixed in the current sprint. Title errors, missing images, and bullet copy gaps are corrected before they cost you the buy box.
Weekly catalog sweep: every product listing reviewed on a documented cycle
Suppression restorations prioritized and tracked until resolved
Counterfeit reports filed and tracked every week
Brand Registry enforcement does not manage itself. Your account manager files infringement reports, tracks resolution status in a dedicated log, and re-escalates anything Amazon fails to close in the standard window. You are notified only when resolution confirms.
End-to-end brand protection: unauthorized sellers, hijackers, and counterfeit reports
Escalation log maintained: Amazon cases re-filed if unresolved past service level agreement
Cases filed and followed up until Amazon closes them
Your account manager knows which case type gets the fastest resolution and how to frame an escalation that moves through Seller Support's internal queue. Cases filed the same day issues are identified, with documented follow-up until each one closes.
Specialist channels for complex cases, not just the standard contact form
Monthly support case report with resolution times and open item log
Restock schedules run without your team chasing shipment plans
FBA restock alerts, send-in plans, and stranded inventory (units that are in your warehouse but not visible for purchase) are managed on a documented system. Your account manager coordinates with your 3PL or warehouse, generates shipment plans, and flags aged inventory before storage fees compound.
Stranded inventory identified and relisted within the same business week
Restock frequency and lead time documented per product in a living standard operating procedure
You know exactly what your account did last month and what happens next
A structured monthly report covers revenue, sessions, conversion rate, and account health, with plain-language commentary from your account manager on what changed and what comes next. No spreadsheet archaeology. One 30-minute call.
30-minute monthly review call with your dedicated account manager
Weekly digest delivered Friday: one page, key moves only
Transparent monthly fees. No hidden add-ons.
Scoped before work starts. Line-by-line pricing in your proposal. No commitment required to receive it.
Daily account health monitoring
Catalog maintenance: up to 500 product listings
Seller Support case management
Monthly performance report
Add a dedicated named account manager and Brand Registry enforcement with Growth.
Brand Registry enforcement
Daily account health monitoring
Dedicated named account manager
Brand Registry enforcement and tracked case log
Inventory and FBA restock management
Weekly performance digest
Catalog maintenance: up to 2,000 product listings
Bi-weekly strategy call with account management lead
Priority same-day response
Dedicated senior account manager
Unlimited catalog: every product listing covered
Multi-channel coordination (FBM, SFP, Vendor Central)
Everything in Growth
Your team's time across a managed account engagement is typically 2 to 3 hours per week: one weekly digest review, a monthly 30-minute call, and async approvals on any catalog changes that need your sign-off. Your account manager handles everything else.
Submit brief → call within 48 hours → proposal in 3 days → Sprint 1 begins within 1 week of sign-off
From manual chaos to $6M annual revenue
Multi-channel eyewear retailer selling on Amazon and Shopify alongside a custom wholesale ordering system.
Order management across Amazon and Shopify was entirely manual. Inventory data lived in three separate systems with no automation between them. The operations team spent 40 or more hours per week reconciling orders, filing cases, and managing catalog updates that a dedicated system should have handled. Growth had stalled because capacity was consumed by maintenance.
A dedicated account management team took over all Seller Central operations: account health, case management, catalog, FBA restock, and Brand Registry. Automated workflows synchronized Shopify and Amazon inventory. Multi-channel order management moved to a single operational system with documented standard operating procedures for every recurring task.
Reduction in operational overhead. $6M annual revenue across Amazon and Shopify — with the ops team now focused on growth, not maintenance.
What a specialist operator delivers that a generalist agency cannot
One dedicated account manager, not a shared service queue
Your account is managed by one named person who knows your catalog, your history, and your suppression patterns. They are not working across 50 clients with a ticket system.
Every process documented. Coverage that does not depend on one person.
If your account manager is away, a backup takes over with complete context. Every task, threshold, and escalation path is written down and maintained. Nothing lives in someone's head. Nothing drops.
Proactive, not reactive. Flags caught before Amazon emails you.
Daily monitoring with documented escalation thresholds means your account manager acts when the metric moves, not after Amazon sends a warning. You hear about problems after they are resolved.
Reporting that takes five minutes to read, not five hours
A weekly one-page digest and a monthly structured report. Not a 40-tab spreadsheet. Your account manager writes plain-language commentary so you know what changed and what comes next.
Amazon-specific expertise, not a generalist operations team
Your account manager works inside Seller Central every day. They know which Seller Support case type resolves fastest, how to frame a Brand Registry escalation, and exactly which defect patterns trigger health score drops before Amazon flags them.
Part of the account management suite
Relevant use cases
What brands ask before signing on
Every morning starts with an account health check: defect rate, late shipment, and active violations reviewed before 8am. Catalog sweeps run on a weekly cycle. Seller Support cases are filed the same day an issue is identified and tracked to resolution. Brand Registry enforcement reports are submitted weekly. Fulfillment by Amazon restock plans are coordinated with your warehouse or third-party logistics provider. A weekly digest goes to you Friday. A monthly structured report covers revenue, sessions, and health metrics with commentary on what moved and why.
Plan for 2 to 3 hours per week from your side. That covers reading the weekly digest, approving any catalog changes that need your sign-off, and a monthly 30-minute review call. Your account manager handles all routine operations without pulling you in. You are only involved when a decision needs your approval, not for day-to-day tasks.
Every task, escalation path, and account-specific threshold is documented in a working standard operating procedure. If your account manager is away, a backup steps in with complete context from day one. Nothing depends on one person. We build every account this way from the start.
Amazon seller account management covers the operational layer: account health, catalog, Seller Support, Brand Registry, inventory, and reporting. If you need Pay-Per-Click and Sponsored Products management, that is a separate engagement. Some clients run both at the same time. Others bring us in to stabilize operations while an existing ads team handles traffic. We scope based on what your account needs.
Most accounts see measurable improvements within the first two sprints, typically 2 to 3 weeks in. The audit in Days 1 to 3 identifies every active issue. Sprint 1 in Week 2 closes open cases, restores suppressed listings, and clears aged inventory flags. The rate of new issues drops within 30 days as the daily monitoring catches problems earlier. Accounts with a large backlog of policy violations may take 45 to 60 days to fully stabilize depending on Amazon's response times.
Proposals are scoped on a monthly basis. Most clients start with a 3-month initial term to allow time for onboarding and stabilization before evaluating ongoing scope. We will be direct in the proposal about what we recommend for your account's specific situation and volume.
Tell us what your account needs. We scope it, you decide.
Brief us on your situation. We will review your account and send a scoped proposal within 3 business days.
Call within 48 hours
Proposal in 3 days
20+ Seller Central accounts managed
No commitment required
Your account handled. Your time returned.
A dedicated account manager covers health, catalog, cases, and inventory every day. You review a weekly digest. That is the entire time commitment.