Seller Account Management
Amazon seller account management services that protect, scale, and run clean.
You handle the brand. We handle Seller Central: account health, catalog operations, listing compliance, Seller Support cases, and every operational detail your team should not be managing manually.
0+
Brands managed
0%
Account health maintained
0 days
To scoped proposal
Submit brief → call within 48 hours → scoped proposal in 3 days → onboarding begins within 1 week of sign-off
The real cost of reactive account management
Seller Central is a full-time job. Most brands treat it like a side task.
Account problems compound quietly. By the time a suppression or health warning surfaces, the damage is already done. The difference is not a better tool: it is a dedicated operator whose only job is your account.
The way most brands operate
Your team chases Seller Support tickets for days with no resolution and no escalation path
Account health warnings appear without warning because no one is monitoring daily
Catalog errors accumulate unnoticed between reactive fire drills and quarterly reviews
Restock triggers and Fulfillment by Amazon workflows live in spreadsheets and someone's memory
Brand Registry enforcement is inconsistent because no one owns the follow-through
Managed by Redefine
Cases filed the same day, escalated through specialist channels with documented resolution timelines
Account health monitored daily: flags caught and addressed before they reach warning status
Catalog maintained by a dedicated operator whose only job is keeping your listings clean
Restock and Fulfillment by Amazon workflows on a documented system: no single point of failure
Brand Registry enforcement tracked, reported, and acted on every week without prompting
Onboarding process
From signed agreement to fully managed account in 10 days
Your account is covered before the end of week two. The audit runs in the first three days so you see exactly what you are inheriting: no surprises, no lag.
D1
D2
D3
D4
D5
D6
D7
D8
D9
D10
W2
W3+
01
Account Audit
Days 1 to 3
02
Onboarding Brief
Days 4 to 5
03
Infrastructure
Days 6 to 10
04
Sprint 1
Week 2
05
Ongoing
Week 3+
847
Health Score
Good
12
Suppressed
Action needed
3
Violations
Urgent
Listing quality score62 / 100
Fulfillment by Amazon aged inventory flagAlert active
Brand Registry statusActive
Open Seller Support cases7 unresolved
Audit complete: 3 urgent items flagged. Infrastructure
setup begins Day 4.
Active product listings1,247
Suppression incidents (90 days)34 incidents
Open Seller Support cases7 unresolved
Restock cadenceBi-weekly · third-party logistics
Priority Queue: Days 6 to 10
Close 7 open casesUrgent
Restore 12 suppressed listingsHigh
Document restock standard operating procedureWeek 1
Seller Central accessDone
Account health standard operating procedureDone
Catalog management standard operating procedureDone
Reporting dashboardIn progress
Account manager assignedJordan M.
Infrastructure 90% complete. Sprint 1 starts Monday.
7/7
Cases closed
9/12
Listings restored
Health score change847 to 921
Aged inventory cleared382 units
Violations resolved3 of 3
Fulfillment by Amazon restock standard operating
procedureDocumented
Week 2 complete. All critical items resolved or in active
escalation.
This weekAll clear
Account health score961
Suppressed listings0
Open Seller Support cases0
Fulfillment by Amazon restock filedTue · on schedule
Catalog issues0 new
Next review: Monday 9am. No action required from your side
this week.
What your account manager does
Every operational layer covered and documented
Six operational areas. One dedicated manager. Nothing falls through the gaps.
Account Health
Daily monitoring before a flag becomes a suspension
Your account health dashboard is checked every morning. Policy flags, late shipment rate creep, and defect rate changes are caught and escalated the same day they appear, not after you receive an email from Amazon.
Health score tracked daily with documented thresholds for escalation
Late shipment and cancellation rates monitored against Amazon thresholds
Weekly account health report delivered every Monday morning
Order Defect Rate0.32%: Safe
Late Shipment Rate0.8%: Safe
Cancellation Rate0.1%: Safe
Policy Violations0 Active
All metrics within safe range · Last checked
6:02am
ASIN-B00X72QT8KTitle fix queued
ASIN-B00YR3KLPQImages updated
ASIN-B01LFKX2Q2Suppressed: fixing
ASIN-B09NQPL7VXBullet points live
247 product listings reviewed this sprint · 18
corrected
Catalog Management
Listings stay clean without you managing every product identifier
A dedicated catalog operator maintains your listings week to week. Suppressed product listings are identified and fixed in the current sprint. Title errors, missing images, and bullet copy gaps are corrected before they cost you a buy box.
Weekly catalog sweep: every product listing reviewed on a documented cycle
Suppression restorations prioritised and tracked until resolved
Brand Registry
Counterfeit reports filed and tracked every week
Brand Registry enforcement does not manage itself. Your account manager files infringement reports, tracks resolution status in a dedicated log, and re-escalates anything Amazon fails to close in the standard window. You are notified only when resolution confirms.
End-to-end brand protection: unauthorized sellers, hijackers, and counterfeit reports
Escalation log maintained: Amazon cases re-filed if unresolved past service level agreement
Case #BR-4421
Hijacker: ASIN-B00X72QT8K
Case #BR-4437
Counterfeit: ASIN-B01LFKX
Case #BR-4451
Unauthorized seller: 3 listings
SS-9918273Resolved · 18 hours
SS-9918301Resolved · 6 hours
SS-9918412Filed today
Average resolution: 22 hours · This month: 31 cases
Seller Support
Cases filed and followed up until Amazon closes them
Your account manager knows which case type gets the fastest resolution and how to frame an escalation that moves through Seller Support's internal queue. Cases filed the same day issues are identified, with documented follow-up until each one closes.
Specialist channels for complex cases, not just the standard contact form
Monthly support case report with resolution times and open item log
Inventory Operations
Restock schedules run without you tracking every product
Fulfillment by Amazon restock alerts, send-in plans, and stranded inventory are managed on a documented system. Your account manager coordinates with your third-party logistics provider or warehouse, generates shipment plans, and flags aged inventory before storage fees accelerate.
Stranded inventory identified and relisted within the same business week
Restock frequency and lead time documented per product in a living standard operating procedure
14
Days cover
3
Restock now
0
Stranded
Shipment plan #SP-8821 filed Tuesday
Revenue
$498,220
+14.2% month over month
Sessions
182,004
+8.9% month over month
Unit Session Percentage12.4%
Next review scheduled: June 3 · 30-minute call
Reporting
Monthly review so you always know what your account is doing
A structured monthly report covers revenue, sessions, unit session percentage, and account health, with commentary from your account manager explaining what changed and what is planned next. No spreadsheet archaeology required on your side.
30-minute monthly review call with your dedicated account manager
Weekly digest delivered Friday: one page, key moves only
Amazon Account Management Pricing
Transparent monthly fees. No hidden add-ons.
Scoped before work starts. Line-by-line pricing delivered in the proposal. No commitment to receive a proposal. Full Amazon Account Management Pricing details available on request.
Foundation
$2,500/month
Up to 500 product listings
Daily account health monitoring
Catalog maintenance up to 500 product listings
Seller Support case management
Monthly performance report
Dedicated named account manager
Brand Registry enforcement
Most popular
Growth
$4,500/month
Up to 2,000 product listings
Everything in Foundation
Dedicated named account manager
Brand Registry enforcement and log
Inventory and Fulfillment by Amazon restock management
Weekly performance digest
Unlimited product catalog
Scale
$7,500/month
Unlimited product listings
Everything in Growth
Unlimited catalog: every product listing covered
Dedicated senior account manager
Multi-channel coordination (Fulfilled by Merchant, Seller Fulfilled Prime, Vendor Central)
Bi-weekly strategy call with account management lead
Priority response: same business day
Your team's time across a managed account engagement is typically 2 to 3 hours per week: one weekly digest review, a monthly 30-minute call, and async approvals on any catalog changes that need your sign-off. Your account manager handles everything else.
Submit brief → call within 48 hours → proposal in 3 days → Sprint 1 begins within 1 week of sign-off
Client result
From manual chaos to $6M annual revenue
Client
Eyeglasses123
What they do
Multi-channel eyewear retailer running Amazon and Shopify alongside a custom wholesale ordering system.
The problem
Order management across Amazon and Shopify was entirely manual. Inventory data lived in three separate systems with no automation between them. The operations team spent 40 or more hours per week reconciling orders, filing cases, and managing catalog updates that a dedicated system should have handled. Growth had stalled because capacity was consumed by maintenance.
What changed
A dedicated account management team took over all Seller Central operations: account health, case management, catalog, Fulfillment by Amazon restock, and Brand Registry. Shopify and Amazon inventory was synchronized through automated workflows. Multi-channel order management was rebuilt on a single operational system with documented standard operating procedures for every recurring task.
Result
$6M
Annual revenue maintained across Amazon and Shopify. Operational overhead cut by 60% while the team refocused on growth.
Amazon Account ManagementMulti-channel Order ManagementInventory Automation
Why Redefine
What a specialist operator delivers that a generalist agency cannot
One dedicated account manager, not a shared service queue
Your account is managed by one named person who knows your catalog, your history, and your suppression patterns. They are not working across 50 clients with a ticket system.
Every process documented in a living standard operating procedure
If your account manager is out, a backup takes over with full context: because every task, threshold, and escalation path is documented and maintained, not held in someone's head.
Proactive, not reactive: flags caught before Amazon emails you
Daily monitoring with documented escalation thresholds means your account manager acts when the metric moves, not after Amazon sends a warning. You hear about problems after they are resolved.
Reporting you can actually read in under five minutes
A weekly one-page digest and a monthly structured report, not a 40-tab spreadsheet. Your account manager writes commentary, not data dumps, so you know what changed and why.
Amazon-specific expertise, not a generalist operations team
Your account manager works inside Amazon every day. They know which Seller Support case type resolves fastest, how to frame a Brand Registry escalation, and how Amazon's health scoring algorithm responds to different defect patterns.
Part of the account management suite
Relevant use cases
Common questions
What sellers ask before signing
Every morning starts with an account health check: defect rate, late shipment, and active violations reviewed before 8am. Catalog sweeps run on a weekly cycle. Seller Support cases are filed the same day an issue is identified and tracked to resolution. Brand Registry enforcement reports are submitted weekly. Fulfillment by Amazon restock plans are coordinated with your warehouse or third-party logistics provider. A weekly digest goes to you Friday. A monthly structured report covers revenue, sessions, and health metrics with commentary on what moved and why.
Plan for 2 to 3 hours per week from your side. That covers reading the weekly digest, approving any catalog changes that require brand-owner sign-off, and a monthly 30-minute review call. Your account manager handles everything operational without needing your input on routine tasks. You are brought in when a decision is above their autonomy level, not for day-to-day execution.
Every task, escalation path, and account-specific threshold is documented in a living standard operating procedure maintained inside your account's operating system. A cover manager takes over with full context from Day 1 of any absence. Nothing is held in one person's head. Continuity is a design principle of how we build every account relationship, not an afterthought handled when someone books holiday.
Amazon seller account management covers the operational layer: account health, catalog, Seller Support, Brand Registry, inventory, and reporting. If you need Pay-Per-Click and Sponsored Products management, that is a separate engagement. Some clients run both services in parallel; others bring us in specifically to stabilise operations while an existing ads team focuses on traffic. We scope based on what your account actually needs.
Most accounts see measurable improvements within the first two sprints, typically 2 to 3 weeks in. The audit in Days 1 to 3 identifies every active issue. Sprint 1 in Week 2 closes open cases, restores suppressed listings, and clears aged inventory flags. The rate of new issues drops within 30 days as the daily monitoring cadence catches problems earlier. Accounts with a significant backlog of policy violations may take 45 to 60 days to fully stabilise depending on Amazon's response times.
Is this the right service for you?
A good fit and a less obvious fit
Good fit
You run 200 or more product listings and the catalog is a maintenance burden your team cannot keep ahead of
Your account health score has dipped below 900 in the last 90 days or you have had active violations
Your founder or operations manager is spending more than 15 hours per week inside Seller Central
You want an account manager who handles the work, not a consultant who tells you what to do
You are scaling and cannot afford for Amazon operations to be a bottleneck on growth
Less obvious fit
You are pre-launch with fewer than 20 product listings and minimal existing account history to manage
You have a capable in-house operations team and your primary need is advertising management, not account operations
You want a short-term project engagement rather than ongoing monthly management
Your account is entirely Vendor Central with no Seller Central presence: that service is scoped separately
Not sure? Tell us your situation and we will be direct about whether this is the right service for your account.
Get your proposal
Tell us what your account needs
Brief us on your situation. We will review your account and send a scoped proposal within 3 business days.
Brief received
We will review your account and send a scoped proposal within 3 business days.
Call within 48 hours → proposal in 3 days → Sprint 1 within 1 week of sign-off
Call within 48 hours
Proposal in 3 days
120+ brands managed
No commitment required
Amazon account management
Your account handled. Your time returned.
A dedicated account manager covers health, catalog, cases, and inventory every day. You review a weekly digest. That is the entire time commitment.
No commitment. No pitch. Call within 48 hours → proposal in 3 days → Sprint 1 in one week.
120+
Brands managed
48h
First call service level agreement
Day 1
Audit begins
3 days
To scoped proposal