47 BigCommerce projects completed · 200+ brands supported
BigCommerce Bug Fix ServicesStop Losing Revenue to BigCommerce Bugs
Your store runs your revenue. When checkout breaks, images fail, or a theme update corrupts your filters, every minute offline costs you real money. We triage, fix, and test BigCommerce issues within one business day.
First response within 4 hours
Fix delivered same business day
Per-issue pricing from $297
Submit your bug → triaged in 2 hours → fix delivered within 1 business day → quality assurance sign-off included
The Cost of a Broken Store
Every hour your store is broken, orders walk away
BigCommerce bugs are not rare. They happen after theme updates, app installs, custom code changes, and platform releases. The question is how fast you can close the gap between "broken" and "back to revenue."
Typical support experience
You open a ticket with a vague support partner. They ask for access. Four back-and-forths later, a junior developer looks at it. 48 hours pass. Still broken.
Revenue loss while waiting
A store doing $50K monthly loses roughly $1,700 per day to a broken checkout. A 48-hour delay is a $3,400 problem on top of whatever the fix costs.
No quality assurance, no handoff documentation
The fix lands without a test report. You don't know what was changed, what was tested, or what to watch for. The same bug resurfaces two weeks later.
Real-Time Fix Queue
Every bug has a status. You always know where yours stands.
When you submit a fix brief, your issue enters a structured queue: triaged, assigned, built, tested, and signed off. No tickets disappearing into a void.
Bugs Fixed This Month
0issues resolved
87% resolved same business day
Average Response Time
0hours 14 minutes
Service-level agreement target: under 4 hours
0
Quality assurance report rate
$297
per issue, one-off
IssueStatusProgressETA
Checkout call to action not firing on iOS Safari
Theme JavaScript conflict
Fixed
2h 14m
Product images 404 after CDN change
URL rewrite error
Fixed
3h 02m
Filter sidebar not rendering on mobile
CSS breakpoint regression
In Dev
~1h left
Gift card redemption silently failing
API timeout edge case
In Dev
~2h left
Order status page layout broken
Template merge conflict
Queued
Today
Coupon stacking applying twice at checkout
Price calculation bug, CRITICAL
Critical
Expedited
6 active issues · 2 in quality assurance · avg fix time 2h
14m todaySubmit your bug
What Your Fix Includes
Not a patch. A professional fix with full sign-off.
Senior developer triage
Every bug is reviewed by a certified BigCommerce developer. No tiered support routing, no junior handoffs. One expert owns your issue from diagnosis to delivery.
Included in every fix
Cross-browser and device quality assurance
Every fix is tested across Chrome, Safari, Firefox, iOS, and Android before it goes live. You receive a written quality assurance summary with exact test cases and results.
No exceptions
Transparent per-issue pricing
No long retainers required. Scope confirmed before work starts. You know the cost before you commit.
$297
One fix
$997
5-fix bundle
$597/mo
Retainer
Scoped before work starts · line-by-line pricing · no commitment to receive a proposal
Written fix summary
What broke, what was changed, what was tested, and what to monitor. Every delivery includes documentation your team can keep.
Included always
Common BigCommerce issues we fix
- Checkout and payment errors
- Theme conflicts after updates
- Broken product filters or facets
- Mobile layout regressions
- Image upload and display failures
- Email notification issues
- Custom script or app conflicts
- Cart and coupon calculation bugs
One issue today?
Submit a brief: triage is free and scoped pricing lands same day.
<4
Hours to first response
1
Business day fix delivery
100%
Quality assurance report with every fix
Yours
All code always owned by you
Proof
A BigCommerce storefront fixed and made faster, without disrupting a live operation
BigCommerceCollectibles Retail
Company
A long-standing rare collectibles retailer operating a live BigCommerce store with active buyers and ongoing transactions.
The Problem
The existing BigCommerce storefront contained multiple user experience and performance issues: outdated global elements, navigation friction, slow page rendering, and a broken contact flow. Problems accumulated after a theme update and needed resolution without disrupting the active live operation.
How We Fixed It
All changes were implemented incrementally, preserving platform stability while improving usability. Global layout elements including the footer, top navigation bar, and contact pathways were repaired and optimized. Selective speed improvements reduced load times without a full rebuild.
Every fix was tested in staging before going live. The team received a written sign-off report for each resolved item.
Related services
Result
0%
Improvement in page navigation performance post-fix. Storefront stability improved across all tested environments after targeted fixes were applied.
Live operation not disrupted: all fixes staged and tested before deployment
Navigation, contact flows, and layout issues resolved with written sign-off on each
Platform ready for future growth without requiring a full rebuild
How Every Fix Is Processed
From brief to live fix in one business day
1Submit Brief
Submit the issue with a short description, URL, and reproduction steps. No call required to start.
Your time: less than 5 minutes
2Triage and Scope
A senior developer reproduces the issue, confirms the root cause, and sends you a scoped fix proposal within 4 hours.
00:00Service-level agreement clock running
3Build and Quality Assurance
Fix is built, tested cross-browser and cross-device, then staged for your review. You receive a quality assurance summary before anything goes live.
Your team approves: approximately 15 minutes
4Deploy and Sign-off
Fix deployed to production. You receive a written summary with root cause, changes made, tests passed, and next actions if any.
Done. Revenue restored.
We work across your full BigCommerce stack
BigCommerce StencilBigCommerce CatalystWidgets and Page BuilderBigCommerce APIsCustom scripts and appsHeadless BigCommerceKlaviyo and email integrations
Why Redefine
Most support partners bundle fixes into vague retainers. We do not.
Typical support partner
Monthly retainer bundles fixes with vague "hours", usage hard to audit
Response times unstated or unenforced , "we'll get to it" is the service-level agreement
Junior developers handle initial triage: escalation takes days
Fix delivered with no documentation: you don't know what changed or why
No upgrade path: you're stuck in a support plan when you want to grow
Redefine bug fix service
Per-issue pricing: you pay per fix, not per month of hoping
4-hour service-level agreement for first response, written and accountable
Senior developer assigned immediately: no tier escalation
Quality assurance report and written sign-off on every single fix
Upgrade path to growth retainer or full support when you need more
Common Questions
Questions before submitting
The five things merchants ask before sending a bug brief. Answered directly.
Get My Bug FixedNo retainer required. You can submit a single issue at the one-off rate of $297. If you have recurring support needs, the monthly bug fix retainer at $597 per month covers ongoing fixes, priority response, and a monthly health review. Either way, you choose based on what your store needs right now.
We will tell you at triage. Complex issues, such as data migration bugs, deep API-level failures, or issues caused by third-party apps outside our control, may require additional time. Scope and timeline are confirmed in writing before any work begins. There are no surprise overruns.
Yes. Many BigCommerce bugs stem from app conflicts: a new Klaviyo script clashing with a payment widget, or a loyalty app breaking the cart. We diagnose the root cause regardless of where it lives. If the fix requires a direct change from the app vendor, we identify that and tell you exactly what to request from them.
In almost all cases, yes. We build and test fixes in a staging environment first. Production deployment is a separate step that you approve. For checkout and payment issues that are actively blocking orders, we can coordinate a rapid staged deployment with minimal disruption, typically under 10 minutes of elevated risk window.
If the same root cause reappears within 14 days of delivery, we re-examine and re-fix at no additional cost. The written quality assurance summary we provide with every fix makes it clear what was addressed. If a different issue causes a similar symptom, that is a new brief, but triage is always free.
Is This the Right Service?
Who this is built for, and who it is not
This is a strong fit if you
Have a specific broken element to fixNeed a same-day or next-day resolutionWant transparent per-issue pricingRun a live BigCommerce store with active ordersNeed quality assurance documentation alongside the fixDon't want to lock into a long-term retainer yet
This is not the right fit if you
Site is fully down
Use our Emergency Support service instead
Need a full redesign
This is scoped per issue, not a rebuild
Want ongoing managed growth
See our Growth Retainer
Not sure? Tell us your situation and we'll point you to the right service with no pressure.
Submit Your Bug Brief
Tell us what's broken. We'll take it from there.
Your team's time investment is under 15 minutes: one brief submission and a final approval on the staged fix. We handle diagnosis, development, quality assurance, and deployment.
Submit bug brief → triaged in 2 hours → scoped proposal same day → fix delivered within 1 business day of approval
Your team's time investment is 15 minutes per issue. We handle everything else.
Triage within 2 hours · scoped proposal same day · no commitment to receive a proposal
Brief received
A senior BigCommerce developer will review your issue and respond within 4 hours with triage findings.
You'll receive a scoped fix proposal by end of business today.
Response in less than 4 hours
Quality assurance report with every fix
47 stores supported
Code always yours
Ready When You Are
Your store should be working. We make sure it is.
Submit your issue brief, receive a scoped fix proposal the same day, and have your store running correctly within one business day of sign-off.
No commitment. No pitch. Triage is always free.
$297
Per-issue, one-off fix
$597/mo
Monthly bug fix retainer
$997 for 5
Pre-purchase bundle: fixes valid for 90 days, priority queue access
Related BigCommerce services