Klaviyo Retention for Shopify & BigCommerce

Your Klaviyo account is leaving
$20K a month on the table

Shopify stores typically capture only 18% of their email revenue. We bring that to 40 to 50 percent. Redefine builds the Klaviyo flows, segments, and campaigns that make email your top revenue channel. Most brands see their first flow revenue within 10 days.

50%
of store revenue from email (top accounts)
$20K
added monthly from flows — client average
40%
revenue lift in first 90 days
Email marketing analyst reviewing Klaviyo retention dashboard, natural office light
What happens while you wait

Every day without retention flows costs you revenue you cannot get back

Every day your flows are not running, buyers are forgetting you. For most direct-to-consumer Shopify brands, that gap runs $10K to $20K every month. It compounds.

Running without retention: what it costs
  • Blast campaigns with no targeting
    Same email goes to everyone. Unsubscribes rise every week.
  • No cart or browse recovery
    Abandoned sessions go unaddressed. That revenue never comes back.
  • No post-purchase follow-up
    Buyers make one purchase and disappear. Repeat revenue never builds.
  • No behavioral segmentation
    High-value buyers and first-time visitors get the same email. Both leave.
  • Lapsed buyers never brought back
    Customers who haven't bought in 90 days get nothing. They move on.
Email's share of store revenue (no retention)
18% — industry average without lifecycle flows
With Redefine: what your email account looks like in 90 days
  • Flows that trigger on every buyer action
    Cart abandon, browse, post-purchase, and winback — all automated and running 24/7.
  • 7-step cart recovery that works in 72 hours
    Our multi-step sequences recover 12 to 18% of abandoned carts. Revenue that was walking away now comes back.
  • Post-purchase sequences that drive repeat buyers
    Cross-sell, upsell, and replenishment flows. Brands we work with see second-purchase rates double.
  • RFM and predictive segmentation on every send
    VIP, at-risk, and new-buyer segments built from real purchase data. Every buyer gets a different message.
  • Winback emails at 60, 90, and 120 days
    Lapsed customers get a reason to come back before the relationship goes cold.
Email's share of store revenue (Redefine-managed accounts)
0% — up from 18% before the build
Ecommerce team reviewing healthy Klaviyo retention flow analytics together, recovered email revenue
What a live Klaviyo account looks like after the build

This is what your Klaviyo account earns when everything is running

These numbers come from Redefine-managed accounts for direct-to-consumer Shopify brands doing $30K to $500K monthly. Your results will vary. These give you a realistic target.

Klaviyo · Flow Performance · Last 30 days
Automated flow revenue — last 30 days +29.4% versus prior 30 days
Abandoned Cart$0
Post-Purchase Series$0
Welcome Series$0
Winback — 90 days$0
Browse Abandon$0
Total flow revenue this month$0
Your complete Klaviyo retention system

Everything your Klaviyo account needs to earn revenue on autopilot

This is not a template pack dropped in and left to run. Every flow is built around your catalog, your buyer segments, and the way your customers actually shop.

Automated email flows for every buyer action

Welcome, abandon, post-purchase, winback, and replenishment — all built around your products and the way your buyers actually behave.

  • 7-step cart recovery sequences
  • Browse abandon with dynamic product block
  • Post-purchase cross-sell series
Average result
+$18K

average monthly revenue added from flows — across brands we manage

RFM segmentation that makes every send more profitable

Segments refresh in real time. VIPs, at-risk buyers, new customers, and high-LTV audiences each get a different message. The right one. Not a mass blast.

VIP (3+ orders)0
Active buyers0
At-risk (winback)0
Segmentation result

Brands using RFM segmentation average 2.1x more revenue per recipient than unsegmented lists.

Campaigns planned, written, and sent — every month

We plan 8 to 12 sends per month, write the copy in your brand voice, design each email, and report results after every send.

  • On-brand copy written for your audience
  • A/B subject line testing on every send

Email templates that look like your brand

Custom templates built to your colors, fonts, and product layout. Mobile-first and dark-mode ready from day one.

  • Built to your brand guidelines
  • Dynamic product blocks that pull from your catalog

Monthly reports that tell you what is working

Revenue by flow, list growth, and deliverability — explained, not just exported. Every report comes with specific actions for the next month.

  • 30-minute review call included
  • Specific optimization recommendations every month
Real client results

How Merlette went from zero email automation to 50% of revenue from Klaviyo

Retail team celebrating Klaviyo email campaign results, email revenue milestone reached
Client
Merlette
Luxury Fashion DTC
Luxury women's fashion brand on Shopify. Strong organic traffic and a growing email list. Email revenue was unpredictable and low — no automation, no segmentation, no strategy.
Problem
Zero automation running. Email contributed under 10% of revenue. Campaigns went out with no segmentation — VIP buyers got the same message as first-time visitors. Every abandoned cart session was leaving without any recovery attempt.
Zero automation running at project start
Result
$0
added monthly revenue
Email went from under 10% to 50% of Merlette's monthly revenue. The Klaviyo build added $20K+ per month. Automated flows and segmented campaigns now run without ongoing input from the team.
  • Email revenue: 0% to 50% of monthly store revenue
  • $20K+ added monthly in attributed email revenue
  • 7 flows built and live — from zero automation to full lifecycle coverage
50%
Merlette's revenue now from email
$20K+
Monthly attributed email revenue added
0
Flows when we started
7
Live flows delivered in 10 days
The Redefine difference

Why most Klaviyo agencies leave revenue on the table — and how we do not

Most Klaviyo agencies paste in templates and call it a retention strategy. We build from your actual purchase data, your product catalog, and how your buyers actually buy.

What you are evaluating
Most Klaviyo agencies
Redefine
Flow strategy
Template pack with minimal changes
Built from your purchase data and catalog
Segmentation depth
Basic list segments only
Recency, frequency, and monetary value, predictive customer lifetime value, behavioral triggers
Reporting
Monthly export, no strategic input
Annotated report with optimization actions
Copy and design
Generic placeholder copy, no brand adaptation
On-brand copy and templates written for your audience
Deliverability management
Not included
Monthly health audit included
Timeline to live flows
6 to 10 weeks
Flows live within 10 business days
Common questions before getting started

Questions Shopify founders ask before working with us

Most brands see revenue from cart recovery and welcome flows within 7 to 10 days of launch. Full lifecycle performance, including post-purchase and winback, builds over the first 60 to 90 days. By the time your first monthly review call happens, you will already have a revenue number to review.

We audit first. If your flows have a solid structure, we optimize rather than rebuild. If they are template setups with generic copy and no audience logic, a clean rebuild is faster and gets better results. You see the audit findings in the proposal before we discuss any next steps.

The monthly retainer includes everything: all flow builds and ongoing optimization, 8 to 12 campaign sends with copy and design, monthly reporting with a 30-minute review call, list health management, deliverability monitoring, and segmentation maintenance. Copy and strategy come with every plan. We run the full program — not just the technical setup.

We handle copy, design, and strategy. You review drafts and approve before every send. That is typically 2 to 3 hours of your team's time per week. You do not write briefs, manage revisions, or check technical deliverability settings. We do all of that.

A three-flow foundation, welcome, abandoned cart, and post-purchase, covers roughly 80% of the email revenue most direct-to-consumer brands are leaving behind. We can build that as a fixed project, not a retainer. Submit your details and we will give you honest numbers on what a foundation build costs and what it generates in the first 90 days.

Start here

Find out exactly how much email revenue you are losing every month

Fill in the form and we will review your Klaviyo account, find your top 3 revenue gaps, and send a scoped proposal. No commitment required. No sales pitch.

Call within 48 hours
We read your form before we call. No intake meetings, no prep needed from you.
Scoped proposal in 3 days
Line-by-line pricing with no hidden costs or vague deliverables.
First flows live within 1 week of approval
Revenue from your first flows starts before the first month ends
What our clients have generated

47 Klaviyo accounts built. $2.4M+ in tracked email revenue across active client programs.

Form
The next step is simple

Your Klaviyo flows earn revenue while your team focuses on the business

Your flows should be generating revenue around the clock. No commitment, no pitch. Submit your details and get a clear view of what your Klaviyo account is leaving behind.

Fill in the form. Call back within 48 hours. Proposal delivered in 3 business days.

$2.4M+
Email revenue generated across client accounts
47 Klaviyo accounts built
50%
Revenue from email (top accounts)
Up from 15 to 18% before we started
10 days
Average time to first live flow
From signed agreement to flows running
51.2%
Average open rate across managed accounts
2.4x the industry benchmark

Get on a call with us to see how we can help you

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