Your application stays healthy.
Your engineers ship product.
One dedicated engineer owns everything else.
You get one named engineer who monitors your application around the clock, responds to P1 incidents in under an hour, patches security vulnerabilities within 48 hours, and sends a written health report every month. One flat monthly retainer covers everything. No tickets to submit. No briefs to write every time something breaks.
These numbers are illustrative. Your real scores come from the health assessment — submit a brief to get them.
Four signs your application
is deteriorating.
Most teams miss all four.
Each card shows where the typical unmanaged application breaks down and what the numbers look like after 90 days of managed care. These are real changes from real client accounts.
The real cost of skipping managed support is not the downtime itself. It is the 4 to 8 engineering hours your team spends on every incident instead of shipping features.
Score your application
across five health dimensions.
Find out what's failing before your users do.
Score each dimension honestly. Most applications that need managed support land between 20 and 45. The recommendation panel shows which services apply to your situation — and in what order.
Score what you know. Leave anything uncertain in the middle. The recommendation updates as you adjust.
Five things that change
when your application has
full-time managed care.
The monthly health report is what keeps the engagement honest. Every metric has a number. Every action has a timestamp. If something changed in your application last month, it is in the report — with an explanation.
One specialty audio ecommerce store.
One managed support retainer.
20% revenue growth, year after year.
Microphone Madness
Ecommerce · Specialty Audio
Microphone Madness sells specialty audio equipment to a global customer base. Their platform needed to handle growing order volume without slowing down or breaking under load. They needed a technical team that owned the application health — not a vendor they had to manage.
The platform ran on a system that required a new project engagement every time the team needed to make a change. Marketing could not run campaigns that required platform updates. Development slowed because every change touched fragile code. The team was spending more time managing the platform than growing the business.
Support was reactive: problems had to break first. The platform's brittleness set the ceiling on revenue growth.
Revenue grew more than 20% every year after the managed retainer started. Not once. Every year since.
Organic search traffic grew as the platform's performance improved — faster pages rank better. SEO gains fed directly into higher sales volume.
Platform stability let the team launch campaigns, add product lines, and respond to competitors — without worrying whether the system would hold.
Six things most managed support agencies leave out.
All six are in this retainer.
| Capability | Typical agency | Redefine |
|---|---|---|
| Named dedicated engineer | Rotating pool, no context | The same engineer, every time |
| Written monthly health report | Ticket log, no narrative | Full PDF health report, every month |
| CVE patching within 48 hours | Only if you ask | Proactive 48-hour SLA, no request needed |
| Proactive performance monitoring | Fixes only after things break | Baselines set in week 1, alerts tuned to your traffic |
| Full git commit transparency | You do not see what changed | Every change committed, described, and documented |
| Monthly debt reduction sprints | Extra cost, separate SOW | Quarterly sprints inside your retainer, no extra fee |
What CTOs and engineering leads ask before starting a managed retainer.
This retainer fits one type of business. Here is how to tell if you're it.
If you match the good-fit column, a managed retainer will improve your application's health within 90 days. If you match the bad-fit column, we will point you to something that serves you better.
Not sure? Tell us about your application and we'll be direct about which model fits.
Good fit
Production application where downtime costs you revenue per hour
No engineer whose full-time job is keeping the application healthy
Application incidents are increasing or performance is getting slower
You want one team that owns all of this, not three vendors you coordinate
Not the right fit
Application is still being built — no live users yet
You need a development team first, not a support retainer
Your primary need is new features, not keeping what you have running
Managed product engineering is a better fit
Tell us about your application. Get a written scope with exact monthly pricing in 24 hours.
No commitment. No pitch. Tell us your stack, your incidents, and your current state. We send a written scope and exact monthly cost within 24 hours. You decide after you see the price — not before.
Submit your application brief
Your stack, infrastructure, recent incidents, and your health scores if you ran the diagnostic above.
Receive your written scope and exact price
Services included, monitoring hours, monthly cost, and the engineer's name — all in a document you keep.
Technical onboarding starts within 1 week of sign-off
Your engineer reviews the codebase, sets the health baseline, turns on monitoring, and starts the SLA clock.
No commitment. No pitch. · Proposal in 24 hours · Managed support active in 1 week
Brief received.
Your written proposal arrives within 24 hours. The engineer reviewing your brief will be the same engineer managing your account if you move forward. Look for an email from the team.