Your application runs.
Your team focuses.
We're your managed application support company.
A fully managed support engagement covering monitoring, incident response, maintenance, and continuous optimization under a single monthly retainer. One engineer. One scope. Total ownership over your application's health.
Submit brief → health assessment call within 24 hours → managed support active within 1 week
Diagnostic visualization only. Your actual scores from a real assessment.
Four vital signs.
All of them critical
without
managed care.
Hover each card to see what managed application support does to that vital sign. These are the measurable changes clients see within the first 90 days.
The real cost of unmanaged application health isn't the incidents themselves. It's the hours your team spends managing them instead of building.
Rate your application
across five dimensions.
See what needs
managing.
Drag the sliders to score your application today. Your aggregate Health Score updates in real time. The recommendation section below tells you which managed support services would move each needle.
Move sliders to match your application's current state. Honest scores give you a more accurate recommendation. Most applications that need managed support score between 20 and 45.
Five measurable outcomes
from managed application
support.
The monthly health report is the accountability artifact that keeps the managed engagement honest. Every metric is documented. Every action is timestamped. Nothing is assumed.
Continuous managed support.
20% revenue growth
every year
after.
Microphone Madness
Ecommerce · Specialty Audio
An ecommerce platform for specialty audio equipment required a scalable technical solution and ongoing managed support to enable growth without operational bottlenecks.
The existing system was difficult to maintain and lacked the flexibility to scale with growing sales. System complexity slowed development, limited marketing initiatives, and constrained performance. Without managed support, every improvement required a new project cycle.
Unmanaged technical complexity prevented the business from moving at the speed the market required. Support was reactive. Growth was constrained by the system's brittleness.
Annual revenue growth rate every year following launch, sustained by continuous optimization and managed technical support ensuring long-term platform stability and scalability
Search engine optimization-driven traffic increases contributed directly to higher online sales through managed optimization
Competitive position strengthened through ongoing platform stability
What a typical managed application support
agency leaves out.
| Capability | Typical agency | Redefine |
|---|---|---|
| Named dedicated engineer | Rotating pool | Always the same engineer |
| Written monthly health report | Ticket log only | Full PDF + shared doc monthly |
| CVE patching within 48 hours | On request only | Proactive, 48hr SLA |
| Proactive performance monitoring | Reactive only | Baselines + alerting from week 1 |
| Full git commit transparency | Black box changes | Every change committed + described |
| Monthly debt reduction sprints | Separate statement of work | Quarterly, included in retainer |
What CTOs ask before choosing managed application support.
Managed application support is right for a specific situation.
These are the situations the managed retainer was designed for, and the ones where a different engagement would serve you better.
Not sure? Tell us about your application and we'll be direct about which model fits.
Good fit
Live production application with real revenue at stake from downtime
No in-house engineering capacity dedicated to application operations
Application health is declining: incidents increasing, performance degrading
You want one team owning all operational health: not multiple vendors
Not the right fit
Application still in initial build phase with no live users
Build first: dedicated development team
You primarily need new feature development, not operations
Use managed product engineering instead
Describe your application. Get a managed support proposal in 24 hours.
No commitment. No pitch. Tell us your stack, your incidents, and your current state. We send a written scope with exact monthly cost before you decide anything.
Submit your application brief and health scores
Stack, infrastructure, recent incidents, and the diagnostic scores above if you ran them.
Managed scope and pricing within 24 hours
Exact services, coverage tier, monthly cost, and engineer assignment in writing.
Technical onboarding within 1 week of sign-off
Health baseline established, monitoring live, runbook documented, and SLA clock running.
No commitment. No pitch. · Proposal in 24 hours · Managed support active in 1 week
Brief received.
Your proposal from our managed application support company will arrive within 24 hours. The engineer assigned to your account will review your brief before the proposal is written.