Dynamics 365 Commerce Services
Your storefront goes live in 12 weeks.
Unify storefront, point of sale, call center, and enterprise resource planning on one platform. Every engagement includes a named solution architect, locked scope, written user acceptance testing gates, and 30-day hypercare.
Written scope before build
Named solution architect
30-day hypercare included
$0 average change orders
Submit your brief → call within 48 hours → scoped work plan in 3 days → Sprint 1 begins within 1 week of sign-off
14 weeks
Average go-live from signed contract
94%
On-time delivery rate
$0
Average unplanned change orders
3.4x
Average 3-year return on investment across engagements
Omnichannel scope locked in writing
Written user acceptance testing and sign-off required
Fixed-price with change-order control
14 to 22-week delivery roadmap
Microsoft Gold Partner
Retail, wholesale, and direct-to-consumer
Why Commerce projects fail
Common failure patterns we prevent by design
Scope creep, finance integration gaps, and point-of-sale hardware failures sink most Commerce go-lives. Your implementation should start with those risks removed from the contract.
See our delivery processChannel scope creep
Adding point of sale, payments, or markets mid-build without change orders wrecks timeline and budget.
Root cause: incomplete channel inventory before build begins.
Finance integration failures
Channel sales that do not tie to the general ledger force finance teams into weeks of manual reconciliation after launch.
Root cause: Commerce-to-Finance posting rules not validated in user acceptance testing before cutover.
Point-of-sale hardware delays
Point-of-sale hardware arrives without pairing or network tests, causing failed go-lives and lost trust in the aisle.
Root cause: hardware procurement not treated as a project deliverable.
Return on investment calculator
Estimate your Commerce return before the first meeting
Adjust the inputs below and see projected payback period and first-year savings update in real time. Numbers are estimates based on median outcomes across 47 Commerce engagements.
Your commerce inputs
$500K$3,000,000$20M
15 stores50
Mid-size retailer, 5 stores, fragmented systems: highest savings from automation
Live estimate
First-year savings
$186,000
Payback period
8.2 months
3-year return on investment
3.4x
Conversion lift estimate
+12%
Estimate basis
Fragmented manual systems show highest savings from automation. Median across 47 engagements with similar revenue and store footprint.
What Dynamics 365 Commerce delivers
Commerce capabilities that drive measurable revenue
We prioritize capabilities by payback. Each workstream is tuned to your outcomes, not a generic feature list.
Storefront Configuration
Branded storefronts in Site Builder with catalog, navigation, search, and responsive layouts tuned for conversion.
Product and Catalog Management
One product record: attributes, pricing tiers, channel assortments, and inventory across web and store.
Search and Recommendations
Artificial intelligence driven product recommendations and faceted filtering that increase average order value and reduce bounce on category pages.
Checkout and Payment Setup
Secure checkout flows with Adyen or Stripe payment connectors, tax engine integration, and address validation tested before go-live.
Business-to-business and consumer channel separation
Separate business-to-business and consumer storefronts with distinct pricing, assortments, and account management workflows in one Commerce environment.
Analytics and Conversion Tracking
Funnel tracking, cart abandonment data, and product performance metrics tied to back-office revenue records for real commerce insight.
Modern Point-of-Sale Deployment
Deploy Modern Point of Sale or Cloud Point of Sale across registers, mobile devices, and kiosks with hardware pairing tested before store go-live.
Associate and Manager Access Controls
Role-based permissions, shift management, and till reconciliation workflows that match store operating procedures without custom code.
Offline Mode and Resilience
Point-of-sale transactions continue processing locally when connectivity is interrupted and sync back to headquarters automatically on reconnection.
Distributed Order Management
Route orders to the optimal fulfillment location based on inventory, proximity, and cost rules, reducing split shipments.
Buy Online, Fulfill In Store
Buy-online-pick-up-in-store, curbside, and ship-from-store workflows that sync online order status with store associate tasks in real time.
Returns and Refund Workflows
Cross-channel returns with automatic inventory restock, credit memo generation, and refund routing tied to the original transaction.
Loyalty Program Configuration
Tiered loyalty programs with point accrual, redemption rules, and expiration policies across point of sale, storefront, and call center transactions.
Promotions and Discount Engine
Channel-specific promotions, discount thresholds, coupon codes, and bundle pricing rules that enforce margin guardrails and track redemption.
Customer 360 Across Channels
Unified purchase history, loyalty balance, and contact data across online and in-store transactions into one customer record for all teams.
Commerce-to-Finance Integration
Daily channel revenue, payment settlements, and return transactions posted directly to Dynamics 365 Finance or Business Central with reconciliation controls.
Inventory and Supply Chain Alignment
Synchronize on-hand balances and replenishment triggers between Commerce channels and Dynamics 365 Supply Chain or Business Central in near real time.
Power BI Commerce Reporting
Channel revenue, margin by category, inventory turn, and loyalty performance in Power BI dashboards connected to live Commerce and Finance data.
How we deliver
A phased delivery model with written gate criteria
Phases advance only after written acceptance. Each milestone has an owner, deliverable, and sign-off criterion.
1
Discovery and Scope Lock
Channel mapping, data model and integration review, plus written scope with inclusions, exclusions, and change control.
Output
Signed scope document and channel architecture diagram
2
Configuration and Build
Headquarters, storefront, point of sale, payments, loyalty, and Finance or Business Central link configured and tested in environment.
Output
Configured Commerce environment ready for user acceptance testing
3
Data Migration and Acceptance Testing
Catalog and customer load, price validation, and end-to-end user acceptance testing across web, point of sale, and general ledger with controller sign-off.
Output
Signed acceptance checklist and go or no-go decision record
4
Go-Live and Hypercare
Cutover, storefront go-live, store point-of-sale activation, then 30-day hypercare with ticket service level targets and weekly scorecards.
Output
Live omnichannel environment and 30-day service level coverage
How phase gates work
Written phase-gate protection
Contract clause: if agreed user acceptance testing for storefront, point of sale, or order management fails, we remediate at no extra cost before the next phase. Written sign-off and named criteria only, not a handshake.
$0
Average unplanned change orders
94%
On-time delivery rate
8 months
Average payback period
$180K
Average year-one operational savings
Client outcomes
Commerce in real operations
Client
Large-scale e-commerce retailer, window treatments
Platform Migration · Microsoft Dynamics 365Challenge
Siloed inventory, orders, and fulfillment across multiple systems and sales channels with no single view to grow. E-commerce platform needed optimization for conversions and scalability.
Solution
Microsoft Dynamics 365 resource planning integrated with a custom multi-channel ecommerce solution, Power BI centralized reporting, and Klaviyo lifecycle automation. Advanced features including fabric calculators and dye lot matching built into the commerce layer.
Result
$70M+
Annual revenue after digital transformation. Integrated analytics improved operational efficiency and decision-making across all sales channels.
Live reportingUnified resource planning and shopHigher conversions
Distribution · Business Central
Multi-channel distributor, one resource planning system for channels and third-party logistics
Challenge
Inventory, orders, and customer data spread across multiple systems. Reconciliation load grew with order volume; visibility was poor as the business scaled.
Result
Cross-platform data synchronization automated across Shopify and multiple marketplaces. Manual inventory and order processes replaced. Scalable for higher volume without re-platforming.
Promotional Apparel · Dynamics 365 resource planning and headless
Multi-site retailer scaled from $14M to $90M annually
Challenge
Split backends across 30 stores, over one million stock-keeping units, weak analytics, and fragmented integrations that slowed decision-making and constrained warehouse operations.
Result
Revenue scaled from under $14M to over $90M. Headless architecture centralized inventory across storefronts. Power BI and Dynamics 365 resource planning delivered real-time visibility across all 30 locations.
Why Redefine
Three things other implementation partners do not offer
Written scope with named exclusions
Most implementations start with verbal agreement and a slide deck. Your scope document names every channel, integration, data migration item, and exclusion before build begins. Change-order triggers are defined in writing, not decided during disputes.
Inclusions listedExclusions namedChange triggers defined
Named architect from day one
You meet your assigned Commerce solution architect in the first call. That same person runs every discovery session, reviews every configuration decision, and owns delivery accountability. No handoffs to junior staff after signing.
One point of contactNo mid-project handoffsTechnical accountability
Acceptance scripts and 30-day hypercare
Written user acceptance testing scripts cover storefront, point of sale, order management, and general ledger reconciliation. If acceptance testing fails, we fix it before advancing. After go-live, 30 days of hypercare with ticket service level targets and weekly scorecards are included in the base engagement.
Acceptance scripts in writingPhase-gate remediation30-day service level included
Frequently asked questions
Common questions about Commerce delivery
Commerce is Microsoft's omnichannel platform: point of sale, ecommerce, call center, and back office in one system. A fit for mid-market and enterprise retail, distributors adding direct-to-consumer, and manufacturers adding ecommerce next to resource planning.
Most storefront and back-office projects run 14 to 22 weeks, depending on channels, point of sale, payments, and resource planning scope. The full milestone schedule is in the work plan before kickoff.
Yes. Native integration with Dynamics 365 Finance and Supply Chain; Business Central via connectors or middleware; other resource planning systems through custom integration. All interfaces and data flows are scoped before build.
The contract states: if agreed user acceptance testing for storefront, point of sale, or order management fails, we fix it at no extra cost before the next phase. Written sign-off with named criteria only, not a verbal commitment.
Yes. Every go-live includes 30-day hypercare with ticket service level targets and weekly scorecards. After that, optional managed retainers for updates, promotions, integrations, and tuning with named contacts.
Is this a fit
Who Commerce delivery is, and is not, built for
Good fit when
- You run retail, wholesale, or direct-to-consumer with both online and in-store channels to unify.
- You want commerce tied directly to Dynamics 365 Finance, Supply Chain, or Business Central.
- You value a written scope, named architect, and fixed-price guardrails over an open-ended retainer.
- Your team can commit 3 to 4 hours per week to discovery sessions and acceptance testing.
Not a fit if
- You only need a marketing landing site with no point of sale, inventory, or back-office integration.
- You are pre-revenue or testing a concept and not ready for a platform commitment.
- You need a storefront live in under four weeks with no time for scope lock or acceptance testing.
- You expect one in-house person to own configuration, testing, and go-live without project support.
Not sure? Tell us your situation and we'll be straight with you.
Talk to a Dynamics 365 Commerce expert
Omnichannel Commerce with written scope and named architect
Qualified teams get a free Commerce work plan: architecture, integrations, schedule, and phase gates. No retainer required to receive and review the work plan.
- Named Commerce solution architect from day one
- Written acceptance scripts for web, point of sale, and order management
- Fixed-price guardrails with formal change-order control
- Phase-gate protection in writing, not just verbal assurance
- 30-day post-launch hypercare with ticket service level targets
Next step
Free 30-minute expert call
Dynamics 365 Commerce · Redefine Innovations
Call within 48 hours · scoped work plan in 3 days · Sprint 1 within 1 week of sign-off
Brief received
We'll review your workflow and send a scoped proposal within 3 business days.
Response within 48 hours
Proposal in 3 business days
47 Commerce engagements delivered
You own the configuration and code