Dynamics 365 Implementation Services
Your enterprise resource planning goes live in 14 weeks.
Fixed-price statement of work. Named senior consultant. No time and materials exposure. No offshore handoffs. Business Central, Dynamics 365 Finance, and Supply Chain for manufacturers and distributors across North America.
14 weeks
Average go-live
94%
On-time delivery
$0
Average change orders
4.9
Rating / 5 (47 engagements)
Microsoft Gold Partner
Fixed-price statement of work
Named senior consultant
2-hour Priority 1 service level agreement post go-live
North America only
Why implementations fail
Most Dynamics 365 projects miss go-live. Yours does not have to.
Rotating consultants
A project manager hands off to an offshore team that has never seen your business. Context evaporates. Scope bloats. Deadlines slip.
Time and materials exposure
Time-and-materials billing means every undocumented requirement becomes a change order. A $95K project becomes $180K by week eight.
Generic delivery
Partners that implement for retail, hospitality, and government simultaneously rarely configure MRP, 3-way match, or landed cost correctly on the first attempt.
What Redefine delivers instead
One named senior consultant. A fixed-price statement of work written before week one. Scope variance absorbed by us, not invoiced to you. Every engagement ends with a go-live, not a handoff.
47
Implementations delivered
8 months
Average payback period
3.4x
3-year average ROI
$180K
Average year-1 operations saving
Onboarding processSigned offSigned offIn review
From signed statement of work to first ticket resolved in 14 weeks.
Every phase has a named deliverable and acceptance criterion. Miss a milestone due to our execution, we carry the cost. That clause is in your statement of work.
1
Weeks 1 to 2
Discovery and scope
Process audit, gap analysis, data assessment, integration mapping. Output: fixed-price statement of work.
2
Weeks 3 to 8
Configure and build
Module configuration, application language extensions, integration connectors, data migration scripts.
3
Weeks 9 to 12
user acceptance testing and training
Role-based test scripts, feedback cycles, training recordings, data migration dry run in user acceptance testing.
4
Weeks 13 to 14 + 30 days
Go-live and hypercare
Overnight cutover. Go-live against all acceptance criteria. 30-day Priority 1 service level agreement at 2-hour response.
Discovery Report: Meridian Distribution
Process audit summary
Finance / GLConfigured standard
Inventory / WMSCustom extension required
Shopify integration2-way connector
Data migration (Sage 300)Medium complexity
Statement of work ready to sign: Fixed-price: $88,500 · Timeline: 12
weeks
Sandbox Configuration: Week 6
Module progress
Finance and GL100%
Inventory + WMS72%
Shopify connector45%
Data migration scripts30%
Weekly review call: Thursday 10 AM EST
User acceptance testing sign-off tracker: Week 11
User acceptance tests
Purchase order to 3-way match
Finance team · 8 test cases
Warehouse bin picking flow
Warehouse team · 12 test cases
Shopify order sync
Ops team · 6 test cases
Go-live readiness: 87%, on track for week 13
Hypercare Dashboard: Day 3 post go-live
All systems operational
Open tickets
2
Average response
1.4h
service level agreement breaches
0
Hypercare days left
27
Dedicated Slack channel active · James R. on standby
Dynamics 365 modules
Three products. One partner for all of them.
We scope the right module for your user count, vertical, and operational complexity. Not which license earns us more margin.
Business Central
ERP for growing manufacturers and distributors
Microsoft's mid-market ERP covering finance, purchasing, inventory, order management, light manufacturing, and warehouse management. Cloud-first, inside the Microsoft 365 ecosystem.
Modules we implement
- Finance and general ledger
- Purchasing and AP / 3-way match
- Inventory and warehouse management
- MRP and production orders
- Sales order management and AR
Best for
- 15 to 150 users
- Replacing Sage, QuickBooks, or GP
- Distributors needing landed cost and 3PL
- Single or multi-currency
Most common engagement
$55K to $120K
Fixed-price · 10 to 14 weeks
- Discovery sprint and signed statement of work
- Full configuration and extensions
- Data migration and user acceptance testing
- Go-live and 30-day hypercare
Dynamics 365 Finance
Enterprise finance for multi-entity organizations
Enterprise-grade ERP for multi-entity structures, intercompany transactions, project accounting, and regulatory compliance across multiple jurisdictions. Multi-currency, multi-language, consolidation reporting natively.
Core modules
- GL and multi-entity consolidation
- AP and electronic payments
- Budget control and encumbrance
- Project accounting and revenue recognition
Best for
- 50 to 500+ users
- Multi-entity with intercompany
- Project-based revenue and billing
- Complex regulatory needs
Typical engagement
$95K to $220K
Fixed-price · 16 to 22 weeks
- Entity structure and COA design
- AP automation and payment processing
- Consolidation and close automation
- Go-live and 30-day hypercare
Dynamics 365 Supply Chain Management
Advanced supply chain for complex manufacturers
Advanced manufacturing (discrete, process, lean), WMS with directed put-away and pick, transportation management, master planning, and demand forecasting. Enterprise-grade when Business Central manufacturing reaches its limits.
Key capabilities
- Discrete, process, and lean manufacturing
- Advanced WMS with RF scanning
- Master planning and DDMRP
Best for
- Complex multi-site manufacturers
- High-volume warehouse operations
- Process industries: chemicals, food, pharma
Typical engagement
$145K to $350K
Fixed-price · 20 to 32 weeks
- Manufacturing and WMS configuration
- Integration with MES and shop floor
- Master planning and demand setup
- Go-live and 30-day hypercare
Dynamics 365 Project Operations
Project accounting and delivery for services firms
Connects project planning, resource management, time and expense, and project accounting in one system. Replaces combinations of Excel, Smartsheet, and disconnected accounting software.
Key capabilities
- Project WBS and milestones
- Resource scheduling and utilization
- Fixed-fee, time and materials, and milestone billing
Best for
- Professional services and consulting
- Engineering and construction billing
- Firms replacing PSA software with ERP
Typical engagement
$75K to $160K
Fixed-price · 14 to 20 weeks
- Project structure and billing setup
- Resource and utilization config
- time and expense approval workflow integration
- Go-live and 30-day hypercare
Verticals
Built for manufacturers, distributors, and services firms.
Core verticals
MRP, WMS, and project accounting, configured for how you operate.
Discrete manufacturing, wholesale distribution, and professional services are where we deliver the fastest go-lives.
Discrete and Process Manufacturing
MRP, production orders, capacity planning, quality inspection, lot and serial tracking. BOMs, routings, and shop floor reporting are standard statement of work deliverables.
- Real-time production status without spreadsheets
- Automated material replenishment via MRP
- Standard cost and variance reporting
Wholesale Distribution
Landed cost, 3PL integration, customer-specific pricing, blanket orders, backorder management, and vendor performance tracking. We have implemented for distributors replacing Sage 100, Sage 300, and Epicor.
- Month-end close from 5 days to 1.5 days
- Accurate landed cost by PO line
- 3-way match eliminating duplicate payment risk
Professional Services
Project accounting, utilization reporting, multi-project billing, and time entry approval workflows. Zero service level agreement breaches across a 23-month managed services engagement for ParkView Group.
- Project margin visible in real time
- Accurate WIP and revenue recognition
- Automated milestone billing with approvals
ProofDynamics 365
Dynamics 365 implementations that went live.
Every engagement below delivered on a fixed-price statement of work. Every metric is specific and verifiable.
HP
Half Price Drapes
E-commerce retail · USA
Challenge
Fragmented data across multiple systems and sales channels prevented real-time decision-making. Operational complexity across inventory, orders, and fulfillment was limiting multi-channel growth.
Solution
Power BI integrated with Dynamics 365 ERP centralized all data into real-time dashboards. Automated reporting replaced manual processes across inventory, orders, and customer data.
Result
Revenue scaled to over $70 million annually. Inventory management and customer experience improved across all sales channels. E-commerce conversion improved post-platform optimization.
JW
JWE Inc
Multi-channel distribution
Business Central
Dynamics 365 Streamlines Multi-Channel Operations
Challenge
Inventory, orders, and customer data spread across disconnected systems. Manual workflows created errors and bottlenecks across a complex multi-channel environment.
Result
Business Central unified inventory, order processing, and cross-platform data sync. Automation reduced manual effort and improved accuracy.
RE
Renewable Energy Provider
Dynamics 365 F&O · New York, USA
Dynamics 365 Finance and Operations
19 Global Legal Entities on One Platform
Challenge
Decentralized ERP architecture hindered consolidated reporting across 19 global entities. Existing reports lacked alignment with long-term business strategy.
Result
All 19 global legal entities unified on a single platform. Multi-level workflow automation improved approval efficiency and eliminated decentralized silos.
19
Entities
1
Platform
$0
Change orders
WP
WP Inova
B2B packaging · NAV to BC
NAV 2016 to Business Central
Modernizing from NAV to Business Central
Challenge
NAV 2016 lacked modern features and limited multi-platform order centralization. Legacy constraints made scaling or compliance improvements difficult.
Result
Business Central improved operational scalability, centralized order management across platforms, and strengthened compliance readiness. Legacy limitations removed.
"
We had tried two other partners before Redefine. Both went over budget and neither went live. Redefine delivered on week 14, exactly as the statement of work said. Month-end that used to take 5 days now closes in a day and a half.
MD
VP Finance
Meridian Distribution · 28 users · Business Central
8 months
Average payback period
$180K
Average year-1 operations saving
16 weeks
CoreBuild GP rescue (2.5yr fail)
0
service level agreement breaches (ParkView · 23 months)
Why Redefine
How we commit to your go-live.
Fixed-price statement of work
One number, agreed before work begins. No time and materials exposure, no surprise change orders on documented requirements.
One named consultant
James R. or Sarah M. leads your engagement start to finish. They write the configuration and run the go-live themselves.
Manufacturing and distribution depth
MRP, 3-way match, landed cost, and warehouse management configured correctly the first time, not learned on your build.
14-week average go-live
No offshore handoffs slowing the build. Discovery to first ticket resolved in 14 weeks, against every acceptance criterion.
Pricing
Fixed-price. No time and materials. No surprises.
Every engagement is a fixed-fee statement of work before work begins. Microsoft licensing is separate and quoted at cost. These ranges cover services only.
Business Central: Standard
$55K to $80K
10 to 14 weeks · up to 25 users
What is included
- Finance, purchasing, inventory
- Data migration from 1 legacy source
- Up to 2 integrations
- user acceptance testing support and training
- 30-day hypercare
Most common
Business Central: Manufacturing
$80K to $120K
12 to 16 weeks · 25 to 60 users
What is included
- Everything in Standard, plus
- MRP, production orders, routings
- Warehouse management and bin tracking
- Up to 4 integrations (EDI, 3PL)
- Custom application language extensions up to 40 dev hours
- 30-day hypercare
Dynamics 365 Finance or Supply Chain
$95K to $350K
16 to 32 weeks · 50 to 500+ users
What is included
- Multi-entity and intercompany setup
- Advanced manufacturing or WMS
- Full data migration and cutover planning
- Power BI reporting layer included
- 30-day hypercare + optional managed services
Microsoft licensing is quoted separately and passed through at cost. We do not mark up licenses. See Full Pricing Guide.
Frequently asked questions
Questions buyers ask before signing a statement of work.
Our average go-live is 14 weeks from signed statement of work. Business
Central for 15 to 40 users typically lands in 10 to 14 weeks.
Dynamics 365 Finance ranges 16 to 22 weeks depending on module count
and integration complexity. Dynamics 365 Supply Chain with advanced
WMS can run 20 to 32 weeks. These are actuals from our
delivery history, not marketing estimates.
Business Central starts at $55,000 fixed-price for standard
finance and inventory. Dynamics 365 Finance starts at $95,000. Dynamics 365
Supply Chain with advanced manufacturing starts at $145,000.
Main cost drivers are user count, module scope, integration
count, data migration complexity, and custom development
hours. We provide a fixed statement of work with no time and materials exposure before
you sign anything.
You get a named senior consultant for the full engagement.
James R. (MB-800, MB-300, PL-900) leads Business Central
projects. Sarah M. (MB-300, MB-330, MB-500) leads Dynamics 365 Finance
and Supply Chain. They are not project managers coordinating
offshore resources. They write the configuration, review the
code, and run the go-live.
Our statement of work states: "Redefine Innovations absorbs any scope variance
caused by requirements that were documented at contract date."
If we miss a milestone due to our execution, we carry the
cost. New requirements added after signing are scoped and
quoted separately before any work begins. Average unplanned
change order is $0 across 47 engagements.
Yes. Discrete manufacturing, process manufacturing, wholesale
distribution, and professional services are our core
verticals. MRP, production orders, 3-way match, landed cost,
and warehouse management are standard statement of work deliverables, not
optional add-ons. We do not implement retail, hospitality, or
government verticals.
Fit check
Who this is, and is not, built for.
Good fit when
- You are a manufacturer or distributor replacing Dynamics GP, NAV, Sage, or QuickBooks.
- You have 15 to 500 users and need MRP, warehouse management, or multi-entity finance configured properly.
- You want a fixed-price statement of work and a 14-week go-live with a named senior consultant.
- Your operation is based in North America.
Not a fit if
- You run retail, hospitality, or government operations. We do not implement those verticals.
- You want time and materials billing with no fixed scope. Every engagement we run is fixed-price.
- You need an offshore delivery model on the lowest possible day rate. We do not offshore.
- You need a go-live in under 8 weeks. A proper implementation with testing takes longer than that.
Not sure? Tell us your situation and we will be straight with you.
Related services
What comes before and after implementation
Dynamics 365 Consulting
Strategy and architecture advice before you commit.
View Service →
30-Day Assessment
Full process audit and scoping before a fixed-price statement of work.
View Offer →
Dynamics 365 Pricing Guide
Full breakdown of Microsoft licensing and services costs.
View Guide →
Dynamics 365 Support
Post-go-live service level agreement support with named consultant.
View Service →
Managed Services
Ongoing ERP management retainer after go-live.
View Retainer →
GP to BC Migration
Dynamics GP end-of-life migration path.
View Migration →
Cost Calculator
Estimate your implementation cost in 3 minutes.
Use Calculator →
Partner Evaluation Guide
How to choose a Dynamics 365 partner without getting burned.
View Guide →
Book a discovery call
Free 30-minute call. Walk away with a fixed-price estimate.
Tell us your current system, user count, modules needed, and go-live target. We tell you whether Business Central or Dynamics 365 Finance fits, a realistic timeline, and a ballpark cost range. No deck. No sales pitch. A conversation with a named consultant.
- James R. or Sarah M. on the call, not a sales rep
- Cost range within 5 business days after the call
- No obligation to proceed
Tell us about your project
Call within 48 hours, fixed-price statement of work in 5 business days, configuration within 1 week of sign-off.
Reply within 48 hours
Statement of work in 5 days
47 implementations delivered
You own all configuration
Brief received.
We will review your workflow and send a scoped fixed-price statement of work within 5 business days. A named consultant calls you within 48 hours.