Dynamics 365 Managed Services
Your Dynamics 365 team answers in under 3 hours.
A named consultant, a fixed monthly cost, and service level agreement backed response times written into the contract. Not a help desk. Not a rotating pool. One person who knows your environment.
What is Dynamics 365 managed services? A fixed-monthly retainer with a named Microsoft-certified consultant who owns your Dynamics 365 environment: monthly update testing and deployment, service level agreement backed break and fix support, user onboarding, performance monitoring, and ad hoc configuration. One statement of work, one contact, zero surprise invoices.
Submit your brief, call within 48 hours, scoped retainer proposal in 3 days, onboarding begins within 1 week of sign-off.
Priority 1 average 2.8 hour responseZero service level agreement breaches on recordNamed consultant, not a help desk
Microsoft Gold Partner
MB-800 · MB-300 · MB-500
2.8hr
Priority 1 Average Response
0
Service Level Agreement Breaches
4.9/5
Satisfaction
Before Managed Services
The Old Way
- Different consultant every incident
- Days-long response on critical issues
- Surprise invoices after every call
- Updates untested, shipped late or skipped
- No one tracks your customizations
With Redefine Managed Services
- One named consultant who knows your environment
- Priority 1 response in 2 hours, contract-backed
- Fixed monthly retainer, no overage surprises
- Every update tested in sandbox before production
- Full environment documentation maintained
What's Included
Everything your Dynamics 365 environment needs, every month.
One retainer covers all of the following. No add-on fees for items already listed.
Active tickets · This week
Live
Priority 11h 42m
Business Central: Production order release failing
Reported 08:14 · Assigned to J. Mehta
Priority 2Resolved
Dynamics 365 Finance: Accounts payable batch posting locked
Reported 09:32 · In progress
Priority 3Queued
Supply Chain: Delivery date recalculation query
Reported 10:05 · Scheduled 14:00
2.8h
Average Priority 1
100%
Service level met
4.9
Satisfaction score
Release 10.0.41 · Scheduled for Saturday 02:00
Sandbox regression test
Passed · 44 test scenarios
Custom extension compatibility
No conflicts found
Production deployment
Scheduled Saturday 02:00 universal time
Zero-downtime deployment process
Rollback plan documented. Your team notified. Redefine on standby during deployment window.
Second quarter onboarding cohort · 4 users
AM
A. Martinez · Accounts Payable Specialist
RL
R. Lee · Warehouse Lead
PK
P. Kumar · Finance Manager
Average query time
0.34s
Down 18% this month
Uptime (30 days)
99.97%
Service level: 99.9%
Alerts resolved this month
14 low3 medium0 critical
Sprint 7 · Active
5 days remainingCustom approval workflow for purchase orders above $50,000Done
Power BI margin report by product lineIn review
Vendor portal integration testingQueued
All enhancements delivered within sprint cycle. No separate statement of work required.
How Onboarding Works
Live in 30 days. Steady-state from day 31.
01
Environment audit
We document your full Dynamics 365 configuration, open issues, customizations, and risk areas. You receive a written audit report before the retainer starts.
Days 1 to 3
02
Retainer kick-off
Named consultant assigned. Statement of work signed. Support portal provisioned. Escalation paths defined and agreed in writing.
Day 5
03
Stabilization sprint
First 30 days: we close open issues, resolve any post-go-live gaps, and establish your documented baseline. Everything tracked in your portal.
Days 6 to 30
04
Ongoing managed support
Month 2 onward: service level agreement backed support, monthly update management, sprint-based enhancements, and proactive monitoring. Your retainer auto-renews on 30-day rolling notice.
Month 2 onward
Retainer Tiers
One fixed cost. Zero surprise invoices.
All tiers include a named consultant, service level agreement backed support, monthly updates, and a quarterly business review.
Essentials
$3,500 per month
1 module · up to 10 users
- Named consultant (4 hours per month direct access)
- Priority 1 to Priority 4 service level agreement schedule
- Monthly update management
- Quarterly business review
- Support portal access
Most popular
Growth
$7,500 per month
Up to 3 modules · up to 40 users
- Named consultant (10 hours per month direct access)
- Priority 1 to Priority 4 service level agreement schedule
- Monthly update plus sandbox testing
- Sprint-based enhancements (1 sprint per month)
- User onboarding and training included
- Performance monitoring dashboard
Enterprise
$20,000 per month
All modules · unlimited users
- Named lead consultant plus backup consultant
- Round-the-clock Priority 1 escalation line
- Unlimited sprint-based enhancements
- Multi-entity and multi-legal entity support
- Dedicated Power BI reporting
- Monthly executive reporting pack
Submit your brief, call within 48 hours, scoped retainer proposal in 3 days, onboarding begins within 1 week of sign-off.
Service Level Agreement Commitments
Response times in your contract.
ParkView Group ran 23 months on our managed retainer: Priority 1 average 2.8 hours, zero service level agreement breaches. These are not aspirational targets. They are contract clauses you can hold us to.
Service level agreement schedule
Priority 1 CriticalSystem down or data loss risk
2 hours
Response
Priority 2 HighBusiness-critical process blocked
4 hours
Response
Priority 3 MediumNon-critical issue or question
1 day
Next business day
Priority 4 EnhancementConfiguration change or new feature
Sprint
Next 2-week cycle
Client Outcomes
Three Dynamics 365 environments we now manage.
Featured case study
Renewable Energy · New York, United States
Renewable Energy Provider
The challenge
19 global legal entities operated on decentralized ERP systems with no consolidated reporting. Accounts payable, accounts receivable, general ledger, inventory, and asset management were processed separately across business units. Existing reports did not align with long-term strategy and varied in accuracy across regions.
What we did
All 19 legal entities were unified on a single Dynamics 365 Finance and Operations platform. Multi-level workflow automation was configured for document approvals. Budget control was implemented with project-wise tracking. Redefine moved into a managed retainer to handle ongoing support across all entities.
Result
19
Global legal entities unified on one Dynamics 365 Finance platform
Decentralized data silos eliminated across all regions
Workflow automation cut approval cycle times by 60%
Project-wise budget control met high-performance requirements
Redefine manages the environment on an ongoing retainer
Food Manufacturing · United States
Sauces and Condiments Manufacturer
Dynamics 365 Finance and Operations
Dynamics 365 Finance and Operations was live but technical gaps remained: product costing managed in spreadsheets, limited financial visibility, no Enterprise Asset Management across sites.
Result
Accurate in-system costing integrated with demand forecasting. All technical gaps resolved. Enterprise Asset Management live across all sites.
Manufacturing · North America
Advanced Transport Equipment Manufacturer
Dynamics 365 Finance and Operations
Original overseas partner disengaged after go-live with 14 open issues. Product costing in legacy spreadsheets. Security roles incorrectly customized causing access control failures.
Result
All 14 critical issues resolved in stabilization sprint. Accurate costing. Multi-site asset management live. Steady-state retainer from week 5.
Integration Coverage
Every module. One team.
Your named consultant holds certifications across the full Dynamics 365 stack. One person, every module, every update cycle.
MB-800 Business CentralMB-300 Core FinanceMB-330 Supply ChainMB-500 Finance and Operations
"We had tried two other Dynamics 365 partners before Redefine. Both responded to incidents in days, never really understood our environment, and gave us a different consultant each time. With Redefine's managed retainer, we have had zero Priority 1 service level agreement breaches in 23 months and one named person who knows every customization we have. That continuity is worth more than the hourly rate difference."
PV
Vice President of Operations
ParkView Group · Dynamics 365 Finance · 23-month retainer · 0 service level agreement breaches
Live retainer stats
23
Average months
0
Service level breaches
4.9
Satisfaction average
Is This For You?
Four situations where a managed retainer fits.
Situation 01
Your go-live partner has moved on
Your system is live but the original implementer is no longer engaged. Every issue requires a new statement of work and a consultant who has never seen your environment. A managed retainer replaces that with a single named contact who owns your setup.
Situation 02
You are a mid-size manufacturer without an internal ERP team
Your operations team runs Business Central but nobody holds MB-800 or MB-300 certification internally. Monthly updates, performance issues, and user training land on whoever has time.
Situation 03
You need to rescue a poorly supported environment
Current partner response times are measured in days. Updates have not been applied in 6 months. Your team has built workarounds because nobody fixed the underlying issues. We start with an audit and a stabilization sprint.
Situation 04
You are expanding and need ongoing Dynamics 365 configuration
New business units, integrations, and reporting requirements. Each currently requires a separate statement of work and project kick-off. A managed retainer bundles all ongoing configuration into a single monthly fee with a sprint-based cadence.
A good fit when
- Your Dynamics 365 environment is live and you need ongoing ownership, not another one-off project.
- You run Business Central, Finance, or Supply Chain and have no certified ERP team in house.
- You want contract-backed response times rather than best-effort hourly support.
- You prefer one predictable monthly fee over surprise invoices after every incident.
Not a fit if
- You are looking for a single one-time fix with no ongoing relationship.
- Your Dynamics 365 environment is not yet implemented. Start with an implementation engagement first.
- You have a fully staffed internal certified team that already owns the full update cycle.
- You run a platform other than Microsoft Dynamics 365. We support the Dynamics 365 stack only.
Not sure? Tell us your situation and we will be straight with you.
Common Questions
Frequently asked questions
Still have questions? Book a call and we will walk through anything that is unclear.
A named consultant owns your entire Dynamics 365 environment month to month. Scope includes service level agreement backed break and fix support, monthly update management and sandbox testing, user onboarding, performance monitoring, ad hoc configuration, and a quarterly business review. All covered under a single fixed monthly retainer.
With a retainer, your consultant knows your environment, your team, and your processes. No re-explaining, no ramp-up, no surprise invoices. Hourly support bills every incident separately and usually involves a different consultant each time.
Priority 1 (system down): 2 hour response. Priority 2 (business-critical process blocked): 4 hour response. Priority 3 (standard issue): next business day. Priority 4 (enhancement or configuration request): scheduled in the next available sprint. All service levels are written into the contract.
Business Central, Dynamics 365 Finance, Dynamics 365 Supply Chain Management, Dynamics 365 Sales, and Power BI. Our consultants hold MB-800, MB-300, MB-330, and MB-500 certifications.
All retainers run on a 30-day rolling notice period after the initial 90-day commitment window. You can scale up or down by one tier with 30 days notice.
Yes. We schedule, test in a sandbox environment, and deploy all Microsoft major and minor releases as part of the retainer. No update lands in production without a regression test on your key workflows.
Get A Retainer Proposal
Book a 30-minute retainer call.
We will review your current Dynamics 365 environment, identify gaps in your current support, and tell you exactly which retainer tier fits. No commitment. No pitch.
Average retainer outcome
23 months
average engagement length
What do you need most?
Call within 48 hours · proposal in 3 days · onboarding within 1 week of sign-off
Brief received
We will review your environment and send a scoped retainer proposal within 3 business days.
Response within 48 hours
Proposal in 3 days
Microsoft Gold Partner
One named consultant