Microsoft Dynamics 365 Partner Services
Your implementation goes live in 14 weeks.
Fixed-price engagements. Named consultant from day one. 14-week average go-live across Business Central, Dynamics 365 Finance, and Dynamics 365 Supply Chain for manufacturers, distributors, and professional services firms across North America.
What is a Microsoft Dynamics 365 partner?
A certified partner scopes, licenses, configures, integrates, trains, and supports your Dynamics 365 environment. Redefine Solutions holds the Solutions Partner for Business Applications designation, renewed annually across performance, skilling, and customer success criteria set by Microsoft. Every engagement is assigned one named consultant who stays accountable from kickoff through hypercare.
Submit your brief, call within 48 hours, scoped proposal in 3 days, kickoff within 1 week of sign-off.
14-week average go-live
$0 average unplanned change orders
4.9 of 5 across 47 engagements
Solutions Partner for Business Applications
Why partner selection matters
The wrong Dynamics 365 partner costs more than the right one
Most implementation overruns are not caused by the software. They are caused by partners who bill by the hour, staff projects with whoever is available, and define success as go-live rather than operational outcomes.
What goes wrong with most Dynamics 365 partners
Time-and-materials billing
Every issue discovered mid-build becomes a new invoice. Clients absorb the cost of their partner's underestimate.
Rotating delivery team
The person who scoped the project is never the person who builds it. Context is lost, mistakes multiply, timelines slip.
Generic templates applied to specialized industries
A retail configuration forced onto a discrete manufacturer produces a system users abandon within 90 days.
No accountability after go-live
Go-live is the finish line for most partners. Operational outcomes (faster closes, accurate inventory, real reporting) are never measured.
What Redefine delivers instead
Fixed-price statement of work with one contracted number
If we underestimate the build, we absorb it. "Configuration changes required to meet the agreed functional specification are covered at no additional charge."
One named consultant, discovery to hypercare
The consultant who scoped your project builds it, trains your users, and answers the phone on go-live morning.
Industry-specific configuration, not generic setup
Manufacturers get material requirements planning, production orders, and lot tracking. Distributors get three-way match and warehouse management. Not a retail template.
Outcomes tracked at 30, 90, and 180 days
Month-end close time, accounts payable cycle time, inventory accuracy, material requirements planning run frequency: measured and reported against the pre-implementation baseline.
Built for your industry
Dynamics 365 configured for how your business actually runs
Industry filters rotate automatically. Click yours to see what your Dynamics 365 environment looks like and which outcomes to measure at the 90-day mark.
Filters rotate automatically. Click to select your industry.
Business Central and Dynamics 365 Finance for discrete and process manufacturers
Roughly 60% of our implementations serve manufacturers. We configure material requirements planning, production orders, bill of materials, capacity planning, and lot and serial tracking from day one. Not adapted from a retail template.
Material requirements planning runs and demand-driven production scheduling
Bill of materials with routing and work center capacity
Lot and serial number tracking with full traceability
Standard cost and first-in-first-out or average costing methods
Shop floor output journals and work-in-progress tracking
90-day outcome target
Material requirements planning run frequency increased from weekly manual to daily automated. Production schedule accuracy above 92%.
Production OrderItemQuantityStatus
#PO-2847Widget Assembly A500 pcsReleased
#PO-2848Component B-141,200 pcsIn Progress
#PO-2849Finished Good C240 pcsPlanned
Capacity loading · Work Center 01
87% loadedPlanning run: 2 hours ago
Business Central for wholesale and multi-channel distributors
Distribution operations require three-way accounts payable match, bin-managed warehouses, vendor-managed inventory, and real-time inventory visibility across locations. We configure all of it as standard scope.
Three-way accounts payable match and automated purchase order receipting
Bin-managed warehouse with directed put-away and pick
Real-time inventory across multi-location warehouses
Customer-specific pricing and contract management
Intercompany transactions and drop-ship workflows
90-day outcome target
Accounts payable cycle time reduced from 12 days to 4 days. Inventory accuracy above 98% within first full cycle count.
Open Sales Orders
847
+23 today
Inventory Value
$2.4M
Across 3 locations
ItemOn HandOn OrderStatus
SKU-44211,240500In Stock
SKU-4422431,000Low Stock
SKU-44230200On Order
Dynamics 365 Finance and Business Central for professional services firms
Project-driven businesses require project accounting, time and expense tracking, resource utilization, and revenue recognition configured correctly. We deliver this as a structured engagement, not an add-on.
Project accounting with work-in-progress and revenue recognition
Time and expense capture integrated with project billing
Resource utilization tracking and forecasting
Multi-company intercompany billing and consolidation
90-day outcome target
Invoice cycle time reduced from 14 days to 3 days. Resource utilization visibility improved from monthly to real-time.
Active Projects
24
Billable Hours
1,847
Utilization
78%
Project Alpha$84,200 work-in-progressOn track
Project Beta$42,800 work-in-progressAt risk
Project Gamma$127,500 work-in-progressOn track
Rescue and recovery for stalled Dynamics 365 implementations
We have recovered Dynamics 365 implementations that were 14 or more weeks behind, had corrupted data migration, or went live with a configuration that users could not operate. Recovery starts with a 2-week technical audit and a fixed-price remediation plan.
2-week technical and functional audit of current state
Data migration rollback and clean re-migration if required
Compressed timeline delivery: 8 weeks from audit to live
Fixed-price remediation plan before any build work starts
Reference case
CoreBuild Materials: 2.5-year failed Dynamics GP migration recovered. Delivered a live Business Central environment in 16 weeks. Zero unresolved support issues since cutover.
Timeline delay+14 weeks behind
Data migration stateIncomplete, 3 objects
Configuration gaps7 blockers identified
Recovery target8 weeks to go-live
Fixed-price remediation statement of work issued within 5 business days of audit completion.
Partner services
Every Dynamics 365 service. One accountable partner.
The consultant who scoped your project is the consultant who builds it, trains your users, and supports go-live. Select a service to see scope and what is included.
Full-cycle Business Central implementation for manufacturers, distributors, and professional services firms. Includes general ledger, accounts payable and accounts receivable, inventory, material requirements planning, project accounting, and warehouse management as applicable to your operations.
Chart of accountsPayable and receivable workflowsPlanning and productionWarehouse managementData migrationUser training
Enterprise-grade Dynamics 365 Finance and Dynamics 365 Supply Chain Management implementations for mid-market and enterprise organizations with multi-entity, global, or complex regulatory requirements.
Multi-legal entityGlobal consolidationAdvanced planningDynamics 365 Field ServicePower BI integration
Pre-implementation consulting, health checks on stalled projects, and optimization engagements for clients who are live but not getting expected operational outcomes from Dynamics 365.
Requirements mappingRescue engagementsPost-go-live optimizationLicensing review
Monthly retainer covering incident response, minor enhancements, license management, Microsoft update testing, and proactive system health monitoring. Priority 1 average resolution time of 2.8 hours across active retainers.
Priority 1: 2.8 hour average resolution0 service level breachesDedicated contactUpdate testing
Integration architecture and development connecting Dynamics 365 to Shopify, Salesforce, third-party logistics platforms, electronic data interchange systems, and proprietary applications. Application language extensions for Business Central, X++ for Dynamics 365 Finance.
ShopifySalesforceElectronic data interchange networksPower BIThird-party logistics platforms
Structured migration programs for organizations moving from Dynamics GP, Dynamics NAV, or Dynamics AX to Dynamics 365. Data migration with two dry runs, field-level reconciliation, and a 30-day post-go-live support window included in scope.
Dynamics GPDynamics NAVQuickBooksSage 100 and 300
Client results
Operational outcomes, not project close-outs
Every metric below is verified against client records. We publish the challenge, the solution, and the measurable result, not edited summaries.
14 weeks
Average go-live from signed statement of work
8 months
Average payback period on implementation
$180K
Average Year 1 operational cost saving
94%
On-time delivery rate across 47 engagements
Wholesale Distribution · Dynamics 365 Business Central
Multi-channel distributor with inventory, orders, and customer data spread across disconnected legacy systems and manual workflows.
The problem
Fragmented systems created data inconsistencies and increased operational overhead. Manual reconciliation between platforms consumed hours daily. The business needed scalability without rebuilding its data management from scratch.
The result
0
Manual data entry tasks eliminated. Real-time cross-platform data synchronization delivered on go-live day. No manual reconciliation required post-cutover.
The custom Dynamics 365 Business Central solution streamlined inventory management, order processing, and cross-platform data synchronization. Integrated systems now deliver consistent, reliable data across the entire organization, and the resource planning foundation supports continued growth.
Day 1
Integrations live
Real-time
Data sync
$0
Change orders
"We had a failed Dynamics GP implementation that sat for two and a half years before we called Redefine. They scoped the rescue in week one, delivered a live Business Central environment in 16 weeks, and we have not had a single unresolved support issue since."
CB
Director of Operations
CoreBuild Materials, 41 users, Dynamics GP rescue engagement
Partner evaluation
Questions to ask before signing a statement of work
Most partner selection decisions are made without asking the questions that predict delivery risk. Here are the questions that matter, and exactly how we answer each one.
Pricing model
Fixed-price statement of work with $0 change orders for the scope we committed to. If we underestimate the build, we absorb the hours. No surprise invoice in week 8.
Consultant assignment
One named consultant who stays from scoping through hypercare. The person who scoped your project is the person who builds it and answers the phone on go-live morning.
Industry depth
Manufacturing, distribution, and professional services, with module-specific configuration per vertical. Not a broad-coverage template adapted at the last minute.
Go-live timeline
14-week average, with a week-by-week schedule published at kickoff and built around your data, your integrations, and your user count.
Post-go-live support
90-day hypercare included in every fixed-price engagement, with a managed services retainer available after. Support is not sold off to a different team.
Microsoft designation and track record
Solutions Partner for Business Applications, renewed annually, with 94% on-time delivery documented across 47 engagements. Ask any partner for a documented reference list.
Common questions
Questions before you decide
If your question is not here, book a 30-minute call. No sales pitch. You speak directly with the consultant who would run your engagement.
Book A 30-Minute CallA Microsoft Dynamics 365 partner scopes, licenses, configures, customizes, trains, and supports your Dynamics 365 environment. The right partner owns the entire engagement: data migration, integration to third-party systems, user acceptance testing, go-live support, and post-launch optimization. They should not hand you a configured environment and disappear.
Microsoft replaced its Gold and Silver competency designations with Solutions Partner designations in 2022. The Solutions Partner for Business Applications designation requires a minimum of 70 partner capability score points across performance (net new revenue and customer adds), skilling (certified individuals holding MB-300, MB-800, MB-500, MB-330), and customer success. The designation must be renewed annually.
Our average Business Central go-live is 14 weeks from a signed statement of work. Finance and Supply Chain implementations for mid-market organizations typically run 16 to 22 weeks depending on integration complexity and data migration volume. We publish a week-by-week project schedule at kickoff. That schedule is built around your data, your integrations, and your user count, not a template.
Our statement of work quotes a single number for a defined scope. Change orders are $0 unless the client changes scope after signature. Our contract contains the explicit clause: "Configuration changes required to meet the agreed functional specification are covered at no additional charge." If our team underestimates the build, we absorb the hours. You do not receive a surprise invoice in week 8.
Every fixed-price engagement includes a 90-day hypercare package at no additional charge. During the first two weeks post-cutover, we run daily check-ins. After 90 days, clients can move to a monthly managed services retainer covering incident response, minor enhancements, license management, and proactive system health monitoring. ParkView Group has maintained an active retainer for 23 months with zero service level breaches.
Is this a fit
Who this is for, and who it is not
We would rather turn down a project than take one that will not succeed. Here is where we are the right partner, and where we are not.
Good fit when
- You are a manufacturer, distributor, or professional services firm needing industry-specific configuration, not a generic setup.
- You want one fixed-price number you can budget against, not an open time-and-materials contract.
- Your team can give 3 to 4 hours per week to scoping, user acceptance testing, and feedback during the build.
- You want operational outcomes measured at 30, 90, and 180 days, not just a go-live date.
Not a fit if
- You want a low-cost reseller to flip on a standard template and walk away at go-live.
- You need a build started this week with no scoping conversation and no defined requirements.
- No one on your side can commit a few hours a week to decisions, testing, and sign-off during the project.
Not sure? Tell us your situation and we will be straight with you.
Book a discovery call
Talk to a Dynamics 365 partner who answers directly
No sales development representative. No discovery form that leads to a 5-day callback. You speak directly with the consultant who would run your engagement. They review your system, your data, and your integration requirements before the call ends.
30-minute scoping conversation
Your system, your data, your integration requirements reviewed before the call ends.
Indicative timeline and cost range
A realistic range based on your actual requirements, not a marketing estimate.
No commitment to proceed
You will leave with a clearer scope whether you hire us or not.
Pricing is scoped before work starts: a fixed-price statement of work, line-by-line, with no commitment to receive a proposal.
Book a discovery call
Tell us about your project
Call within 48 hours · scoped proposal in 3 days · kickoff within 1 week of sign-off
Call within 48 hours
Scoped proposal in 3 days
47 implementations delivered
You own the configuration