Every order out the door at the right rate, the first time.

Stop hand-flying every package.

You bought ShipStation to remove manual work. Then someone still copies tracking numbers into the cart, picks the cheapest rate by eye, and emails support when international labels reject. Here is the gap closed.

Old way · before integration

A bench full of swivel chair work.

• Orders pasted from cart into ShipStation by hand, two screens, three apps.

• Cheapest rate picked by eye. service level agreement breaks. Refunds eat margin.

• Tracking numbers retyped into the cart. Customers email "where is it?"

• International forms filled by guess. Customs rejects. Packages stall.

• Carrier invoices never reconcile against enterprise resource planning. Finance closes the month late.

Pain · Packer

Replace with hands at packing station, warm task light, side angle, label and tape visible · 600×900

New way · after integration

A bench that runs while you sleep.

• Orders push from cart and enterprise resource planning to ShipStation the second checkout closes.

• Rules pick the right rate for the right service level agreement. Margin holds, no eyeball math.

• Tracking writes back to the order. Customer emails drop. CSAT climbs.

• Customs data pulls from product information management and enterprise resource planning. Forms validate before label print.

• Carrier billing reconciles to enterprise resource planning nightly. Finance closes on day one.

What we wire into ShipStation.

Most shipping failures live in the seams between cart, enterprise resource planning, warehouse management system, product information management, and the carriers. We wire every seam with the right object map, the right events, and the right fail-safes.

Click any node. See what runs.

This is the actual pipe we wire on a typical engagement. Five stages, real events, real fail-safes. Pin a node to read the detail. Auto-advance stops the moment you click.

Five capabilities, one ShipStation pipe.

Each capability ships as part of a scoped sprint. No half-built features, no "we'll come back to it later" pieces.

Order sync engine

Webhook-driven push from cart and enterprise resource planning to ShipStation with idempotency, retries, and dead-letter recovery. No duplicates, no silent failures.

• · Bi-directional sync · cart ↔ ShipStation ↔ enterprise resource planning
• · Idempotency keys on every payload
• · Failed messages route to dead-letter queue with replay UI
• · Custom field mapping per store

events/sec 142 · queue 0 · dlq 0

service level agreement-first

Rate-shop rules engine

Pick the right service for every order. Margin holds, service level agreements hold, finance can audit why a carrier was chosen on any line.

Sample rule

If value > $200 and service level agreement = 2-day → require signature, prefer UPS 2-Day, fallback FedEx

DDP-ready

Label & customs automation

Labels, packing slips, CN22/CN23 customs forms generate without a person clicking. Returns labels included by default.

• · HS codes pull from product information management
• · DDP vs DAP routing by destination
• · Branded tracking page on your domain

Bento · Ops lead at carrier console

Ops keeps the keys.

We hand over a rule editor your team owns. No vendor lock, no agency dependency to change a carrier.

Replace with ops lead at carrier console, natural window light, three-quarter angle · 800×1000

real-time

Tracking write-back & exceptions

Every carrier scan lands on the order in seconds. Exceptions open support tickets before the customer notices.

WISMO emails / month−61%

Finance-grade

Carrier invoice reconciliation & enterprise resource planning write-back

Carrier invoices reconcile against shipped orders every night. Disputed charges flag automatically. cost of goods sold posts to the right GL with no manual journals.

recon · oct

Carrier statement match

98.4% matched

UPS · 12,408 packages$142,108 · ✓

FedEx · 4,201 packages$48,902 · ✓

USPS · 8,915 packages$31,408 · 142 disputes

From scoped brief to first labels in 14 days.

Most engagements ship Sprint 1 within two weeks. Here is what each phase actually involves on your side and ours.

Day 1 · Discovery

Phase 01

Map your systems & pain points

90-minute scoping call. Cart, enterprise resource planning, warehouse management system, current carriers, service level agreement promises, customs reality.

Day 3 · Architecture

Phase 02

Object map & flow design

Object mapping, event catalog, rule outline, error-handling spec, signed off before code.

Day 7 · Build

Phase 03

Sprint 1: order push live in staging

Cart-to-ShipStation pipe, rate rules v1, label generation in your sandbox.

Day 14 · Cutover

Phase 04

First labels print in production

Shadow run for 48 hours, then full cutover. Rule editor handed to ops, runbook in your wiki.

phase-01-discovery

Discovery checklist

Cart inventory

Shopify Plus · 1 store

enterprise resource planning

NetSuite

warehouse management system

ShipHero · LA + NJ

Daily volume

~1,400 orders

Carriers in use

UPS, USPS, DHL

International %

22%

Object & event map

cart.order.created
  → erp.salesorder.upsert
  → shipstation.order.create
shipstation.label.printed
  → cart.order.tracking_added
  → erp.fulfillment.posted
carrier.scan
  → cart.order.status_update

Sprint 1 · in flight

Cart-to-ShipStation pipe live in staging · 42 test orders pushed clean

Process · Sprint 1 build

Replace with sprint room, engineers writing on glass wall, late afternoon, focus expressions · 900×700

Production cutover

all green

Shadow run · 48h

2,816 / 2,816 matched

Rule editor handover

ops team · trained

Runbook

in your wiki · linked

Hypercare

14 days · slack channel live

How JWE got fulfillment off spreadsheets.

Industry · uniform & apparelMulti-channel ecommercethird-party logistics fulfillment

JWE Inc

JWE sells uniforms across Shopify, Uniform Market, and a third-party logistics warehouse network. Orders, inventory, and customer data lived in three places and never agreed.

Problem

Fragmented processes and manual workflows. Orders, inventory, and customer data were spread across Shopify, Uniform Market, and the third-party logistics system. Inventory miscounts. Late shipments. Operational overhead climbing faster than revenue.

Solution

A tailored Dynamics 365 Business Central environment was configured to match JWE's operations. Two-way integrations were built between Shopify, Uniform Market, and the third-party logistics warehouse. ShipStation-equivalent fulfillment automation was wired across the pipe so order, inventory, and shipping data write to one ledger.

Result

100%

Order data sync across cart, enterprise resource planning, third-party logistics

0 manual

Inventory reconciliations per week

3

Channels on one ledger

"The custom Dynamics 365 Business Central solution streamlined core business processes, including inventory management, order processing, and cross-platform data synchronization." JWE Inc engagement summary, Redefine project notes

Built for fulfillment ops, not slide decks.

Most implementation partners ship a beautiful integration in staging and disappear. We instrument the pipe, run hypercare, and hand ops the keys.

The honest answers, on record.