Urgent Power BI rescue
Get your Power BI estate stable, accurate, and trusted in 14 days.
Refreshes failing every morning. Numbers nobody trusts. A previous partner ghosted you. We take ownership in 24 hours, deliver a stabilization plan in 5 business days, and ship the first fix inside two weeks.
Submit brief → triage call within 24 hours → written stabilization plan in 5 business days → first fix shipped within 14 days.
Your team's time commitment during rescue is 3 to 4 hours per week: one triage call, async sign-off on the stabilization plan, and access handoff. We own the fixes, the gateway, the data model, and the refreshes.
24h
First triage response, business hours.
14 days
From brief to first stabilized refresh.
Active rescues
38
Power BI estates rescued in the last 24 months. 187+ broken reports stabilized.
Before rescue versus after rescue
The morning your CFO stops asking "is this number right?"
A broken Power BI estate is not a reporting problem. It is a credibility problem. Click between the two states below to see exactly what changes.
Today
What CFOs hear at 8:45 AM
- Three out of seven scheduled refreshes failed overnight.
- The revenue figure on the sales report no longer ties to the general ledger.
- The previous Power BI consultant has not responded for 11 days.
- Two analysts are exporting data into Excel and rebuilding the dashboard by hand.
- Nobody on the team knows how the data model was built or what the DAX measures actually do.
After 14 days
What CFOs hear at 8:45 AM
- All seven scheduled refreshes ran successfully overnight. Email confirmation in your inbox.
- Revenue ties to the general ledger to the dollar. Reconciliation measure is on the report.
- You own the gateway, the workspace, the data model, and the documentation.
- Analysts spend their morning making decisions, not rebuilding numbers in Excel.
- Every measure is documented with a business definition your finance team signed off.
Cost of inaction
Every day a broken Power BI estate stays broken, it bills you.
Below is the live ticker we walk through with finance leaders on the triage call. Watch the same three failure modes that quietly destroy reporting credibility. The scenario auto-advances every 4 seconds. Click a card to pause and drill in.
Auto-advance every 4 seconds. Click a card to pause.
Failed close, late filingLive $ burned since you opened
this page
Cost per day
$0
Late close penalty, audit hours, finance overtime.
$ burned this session
$0
Counter started the moment this section loaded.
Annualized exposure
$0
Rescue engagement, typical
$28k to $65k
Two-day close slip costs roughly $2,400 in finance overtime, plus $850 audit follow-up fees, every cycle.
What rescue covers
Six fixes that take your estate from red to green.
Every rescue engagement covers these six areas. You receive the deliverables, the documentation, and full ownership at the end. We do not hold your keys.
01 ·
Refresh stabilization
Refreshes that run, every night, without you watching
We rebuild the gateway, fix dataflow dependencies, and rewrite Power Query steps that silently fail when source schemas drift. You get a refresh log emailed every morning.
- Gateway audit, reinstall, and credential vault setup
- Incremental refresh policies for tables over 1 million rows
- Refresh failure alerts routed to your team, not ours
02 ·
Number reconciliation
Every measure tied back to the source of truth
We trace every DAX measure on every report back to the underlying source system. Revenue ties to the general ledger. Quantities tie to the warehouse. Differences get documented or fixed.
- Reconciliation card on every executive report
- DAX rewrite for measures that double-count or filter wrong
- Business definition signed off by finance, in writing
03 ·
Ownership transfer
You own the workspace, the model, and every measure.
Rescue ends with full handover. Workspace admin moves to your team. Gateway credentials sit in your vault. Every measure has documentation your analysts can read. We do not become the new lock-in.
Handover packet contents
- Data model diagram, every relationship explained
- DAX measure dictionary with business definitions
- Gateway and capacity runbook
- 30-day stabilization service level agreement, optional extension
04 ·
Performance fix
Reports that open in seconds, not minutes
Slow reports get re-modeled. We strip bidirectional filters, kill cardinality bloat, switch to star schema, and tune DAX. Median report open time drops from 38 seconds to under 5 in most rescues.
Before
38s
After
4.2s
05 ·
Security and Row-Level Security
Row-level security that actually filters
We audit every role, test every filter, and remove the silent failure where managers see numbers they should not, or analysts see nothing at all. Audit log shows every access decision.
- Row-level security rules tested with named test users
- Workspace permissions cleaned and re-mapped to Azure Active Directory groups
06 ·
Documentation and Training
A team that can run it without us
Two half-day sessions with your analysts, walking through the data model, the DAX library, and the refresh runbook. They leave able to add a new measure, fix a refresh failure, and debug a visual on their own. That is the goal.
Proof
A rescue that turned a broken estate into $1.2M in recovered revenue.
Revenue recovered
$0M
Reports stabilized
0
Refresh success rate
0%
Days to first fix
0
Apparel
· Retail · Enterprise
Apparel retailer with a broken revenue recovery model
A multi-channel apparel and retail organization with $400M in revenue. Power BI was the source of truth for revenue recovery decisions, but the model had not been touched in 18 months.
Problem
Refreshes failed three mornings a week. The customer payment behavior model double-counted refunds. Finance manually rebuilt the revenue figure in Excel every Monday. The previous partner had not responded in five weeks. Revenue recovery campaigns were sent to the wrong customer cohort, costing real money.
Result
14-day stabilization. Refresh success rose from 64% to 99.7%. Predictive model rebuilt to fix the refund double-count. Revenue recovery campaigns retargeted to the correct cohort. $1.2M in previously missed receivables recovered in the first 90 days. Finance close moved from 9 days to 4.
Headline metric
$0M
Revenue recovered in 90 days after rescue.
Close time
9 days → 4 days
Refresh rate
99.7%
VP of Finance, Apparel and Retail enterprise
"They took ownership inside 24 hours. The first stabilized refresh ran the morning of day 12. We trusted the number on day 14."
Why Redefine
What a real rescue partner looks like, side by side.
Most implementation partners are good at greenfield Power BI builds. Very few are good at walking into a broken estate and stabilizing it. Here is the line.
Typical Power BI partner
- Discovery and scoping takes 4 to 6 weeks before any fixing starts.
- First instinct is to rebuild from scratch in their own template.
- Junior resource on day one, escalated much later.
- Documentation is not part of the scope unless you push for it.
- Billing structure rewards length, not stabilization.
Redefine rescue
- Triage call inside 24 hours. Plan in 5 business days.
- Fix what is there first. Rebuild only what is unsalvageable.
- Workspace stays in your tenant. We hold no admin keys.
- Principal consultant on every rescue. No bait and switch.
- Written documentation, DAX dictionary, runbook on day 14.
- Fixed-fee rescue. Line-by-line scope. No surprise hours.
Rescue return on investment preview
Move three sliders. See what staying broken actually costs.
Adjust the inputs to match your situation. The result band updates live. We use the same model on the triage call to size the rescue against the bleed.
Annualized cost of inaction
$284,400
Analyst time waste$93,600
Close slip overhead$66,000
Decision risk$125,000
Typical rescue investment
$28k to $65k, fixed fee
Rescue timeline
From signed brief to first stabilized refresh in 14 days.
A real rescue has a real timeline. No 6-week discovery. No "we will scope it after we look at it." Here is what happens, hour by hour.
Hour 0 to
24
Triage call
Principal consultant on the call. Read-only access to your workspace. Top three failures named and ranked.
Service level · 24 hoursDay 1 to
5
Stabilization plan
Written plan with fixed scope, fixed fee, named owners, and 14-day milestone schedule. You approve in writing.
Service level · 5 business daysDay 5 to
14
Fix sprint
Refresh stabilization, DAX reconciliation, performance tuning, row-level security audit. Daily standup with your team. First fix shipped by day 11.
Service level · 9 business daysDay 14
onward
Handover and 30-day SLA
Workspace, gateway, and DAX dictionary handed back. Two analyst training sessions. 30-day stabilization service level agreement included.
Service level · 30 days coveredSibling support services
Once stabilized, keep it that way.
Rescue is the emergency response. Below are the support services most teams add after handover. Scroll the rail to explore.
Power BI
SLA support
SLA support
Guaranteed response and resolution windows for stable production estates.
Power BI admin supportAdmin support
Tenant settings, workspace governance, gateway, capacity management.
Power BI adoption supportAdoption support
Drive day-to-day usage. Move analysts from Excel back into reports they trust.
Power BI data refresh supportData refresh support
On-call refresh failure response. Gateway monitoring. Schedule tuning.
Premium capacity supportPremium capacity support
P-SKU and F-SKU tuning. Capacity metrics. Right-size before the bill grows.
Power BI report repairReport repair
Single-report fixes. Visual bugs, broken filters, slow pages.
Semantic model cleanupSemantic model cleanup
Star schema refactor. Cardinality cleanup. Measure dictionary.
Team training servicesTeam training
DAX, modeling, gateway, governance. Tailored to your estate, not generic.
TroubleshootingTroubleshooting
Single-incident root cause. Faster than reopening rescue.
Frequently asked questions
The questions every CFO asks before the triage call.
Yes. Most rescues we run started life with a different consultant or partner. We do not require their cooperation. Read-only access to your workspace is enough to start the triage. We document what we find, then fix what is broken without ripping up what is salvageable.
Fixed fee per rescue, sized after the 5-day stabilization plan. Typical rescues run $28k to $65k depending on report count and source system complexity. The fee is locked in writing before work begins. No surprise hours, no time-and-materials creep.
Common situation. Step one of the rescue is repatriating ownership: workspace admin, gateway credentials, capacity assignment. We have a documented playbook for moving a Power BI estate out from under a previous partner without losing reports or refresh history.
Almost never. Rescue prioritizes fixing what is there. If a measure is wrong, we fix it. If a table is bloated, we tune it. We only recommend a rebuild when the cost of fixing exceeds the cost of starting fresh, and we say that out loud in the stabilization plan.
A principal consultant leads every rescue from triage to handover. They are on every standup, every code review, every refresh failure call. Supporting engineers handle execution but the principal owns the outcome. No bait-and-switch to a junior team after kickoff.
30 days of stabilization service level agreement included at no extra cost. After that, teams move to a sibling support service like SLA support or managed services. Some take the keys and run it themselves with the documentation and training we leave behind. Both paths are valid.
Yes. This is the single most common reason we get called in. We have rescued estates mid-quarter-close, mid-SOX-audit, and mid-board-pack-prep. Triage focus shifts to the specific report and the specific number the auditor or board is asking about. We document the trail back to source so auditors get the answer they need.
Fit check
Rescue is right for some teams. Not all.
"We have audited eleven failed Power BI estates this year. The common thread is never the technology. It is a partner who optimized for billable hours, not for stabilization, and a CFO who stopped trusting the numbers six months before they called us."
Rescue Lead Consultant, Redefine
Microsoft Certified · PL-300 · DP-600
Rescue is a good fit when
- Refreshes fail more than once a week
- Finance has stopped trusting Power BI numbers
- Previous partner is unresponsive or fired
- You have an audit, board pack, or close on the line
Rescue is not the right fit when
- You have not yet built a Power BI estate. Start with implementation instead.
- You need a single report fixed. Report repair is faster.
Not sure? Tell us your situation in the form below and we will be straight with you.
Start the rescue
Book the triage call.
Submit the brief below. A principal consultant reviews it the same business day. Triage call inside 24 hours. Written stabilization plan in 5 business days.
Triage response
24 hours
Plan delivered
5 business days
First fix shipped
By day 14
Estates rescued
38 and counting
No commitment. No pitch.
Scoped before work starts · fixed fee · no commitment to receive a proposal
Severity (toggle one)
Triage within 24 hours · written plan in 5 business days · first fix shipped by day 14.
Brief received.
A principal consultant is reviewing your situation now. Expect a triage call invitation in your inbox within 24 business hours, followed by a written stabilization plan within 5 business days.
Triage in 24 hours
Principal consultant on the call.
Plan in 5 days
Fixed scope. Fixed fee. In writing.
187+ reports stabilized
38 estates rescued in the last 24 months.
You own the keys
Workspace stays in your tenant.