Your app just went live. We keep an engineer watching from minute one. Most critical incidents hit in the first 30 days. Don't face them alone.
Real users find what testing misses. Post launch support keeps an assigned engineer monitoring your application from the moment it goes live. We catch incidents before users report them.
This is what happens in the first 72 hours. With and without post launch support.
Does your application have a plan for the first 30 days after launch?
Mark each item as Covered or Gap. Your score updates in real time. See exactly where your launch is exposed.
Run this check before you launch. Real users expose gaps that test environments don't.
Each gap is a scenario where you handle an incident without a plan, without an engineer, and without an SLA. Let us scope coverage for the gaps you just found.
Four scenarios we handle so your team never gets an unexpected call.
App down. Payment broken. API failing. Any incident blocking a core user action gets a 1-hour response with an engineer assigned and diagnosing. Our 4-hour resolution target is active from go-live. Your team is not paged unless the fix needs a product decision.
Non-critical bugs get triaged within 4 hours, prioritized by impact, and fixed in the next maintenance window. Users report issues directly through a ticketing interface. We manage the queue. Your team doesn't touch it.
Real user load hits differently than staging tests. We track response time baselines from hour one. Any key endpoint that degrades past 20% triggers an alert. Slow query fixes and cache tuning run in the background while you focus on your business.
Every Monday during the post-launch window, you receive one structured report: uptime, incidents logged and resolved, bugs in queue, performance trends, and the 7-day watch list. Your team stays current without running any of it themselves.
A Shopify rebuild. Six integrations live at once. Zero critical disruptions in 30 days.
A B2B promotional products platform rebuilt from scratch. Shopify connected to Amazon, ERP, CRM, BI reporting, and marketing automation. Six major integration points went live on the same day. Each one carried failure risks that staging tests never caught.
Integration incidents in the first 72 hours under real traffic were expected. The only question: would they be caught before users hit them?
Post-launch coverage caught 4 integration issues in week one before any user was affected. Three resolved in under 2 hours. One needed a scheduled maintenance window.
The same engineers who built the integrations covered the launch. No handoff. No re-briefing. Response was faster because the team already knew every line of that system.
Three reasons engineering teams don't face launch week alone when they work with us.
A separate support vendor spends their first hours learning your system. Our engineers already know it.
They know every integration, every edge case, and every decision made during the build. When an incident fires, diagnosis starts in minutes. There is no context gap because there was no handoff.
Most post-launch failures are predictable. We watch for them before they happen.
We run a pre-launch briefing to find the riskiest integration points in your system. Monitoring alerts are configured for those exact spots. You go live knowing the weak points are already covered.
Most clients move from post-launch support into ongoing maintenance with the same team.
The engineers who covered your launch become your maintenance team. Same people, same context, no onboarding call. Coverage keeps running without interruption.
What engineering leads ask before committing to launch coverage.
Post launch support covers the first 30 to 90 days after go-live. It includes 24/7 incident monitoring, emergency hotfix deployment, bug triage, performance baseline tracking, monitoring what users report, and weekly stability reports. Coverage starts the moment you go live. Not after the first incident. Use the gap assessment above to find what your current plan is missing.
Standard post launch support runs 30 to 90 days from go-live. After 90 days, most clients move to an ongoing application maintenance plan. The post-launch engagement extends in 30-day increments if you need more stabilization time.
Critical incidents get a 1-hour initial response with an engineer assigned and working. The resolution target is 4 hours during the first 30 days. This SLA is faster than standard maintenance because the post-launch window carries the highest incident risk. Coverage is active from the moment your application goes live.
Yes. We cover applications built by other teams. We require a 4-hour onboarding session before your launch date. In that session, we learn your codebase, infrastructure, deployment process, and known risk areas. Without it, we cannot guarantee our SLA. Debugging an unfamiliar system under pressure slows everything down. We won't do that to your users.
Post launch support is intensive short-term coverage for the first 30 to 90 days after go-live. Incident rates are highest during this window. Application maintenance is a long-term retainer for a stable, established application. Most clients start with post-launch support and transition to ongoing maintenance after the 90-day stabilization period ends.
Share your launch date. Get a scoped coverage plan in 48 hours. Coverage active before you go live.
No commitment until you see the plan and the rate. No pitch.
Send your brief → plan scoped in 48 hours → coverage agreed 3 days before launch → engineer on from go-live
Your team spends 2 to 3 hours per week: one onboarding call, async feedback on weekly reports, and one sign-off call. We run monitoring, incident response, and bug fixes.
We'll scope your coverage and send a plan with SLA terms within 48 hours. Coverage starts the moment you go live.
No commitment. No pitch.