Your application just went live. The post launch support company that stays. Don't go dark now.
The first 30 days after launch carry the highest incident risk of any software's life. Real users, real load, real edge cases. Post launch support keeps an engineer assigned and watching from the moment you go live.
Toggle between the launch experience with and without support coverage.
How covered is your application for the first 30 days after launch? Assess your gaps in 2 minutes, then decide whether to hire post launch support.
For each item, click Covered or Gap. Your score updates in real time and reveals how exposed your launch actually is.
Teams that run a readiness check before launch catch coverage gaps before real users and real load expose them.
Get a support plan scoped before your launch date. We'll cover the exact gaps you identified.
Four response scenarios your post launch support consulting plan handles without escalation to your team.
Application down, payment processing broken, data not saving, critical application programming interface failing: any incident that blocks a core user action gets a 1-hour initial response with an engineer assigned and diagnosing. 4-hour resolution target. Your team is not paged unless the fix requires a product decision.
Non-critical bugs that affect user experience but don't block core flows are triaged within 4 hours, prioritized by impact, and resolved in the next maintenance window. Your users can report issues directly to a ticketing interface; we handle the queue, so your team doesn't.
Application performance under real user load often differs from staging tests. We track response time baselines from hour 1 and alert when any key endpoint degrades beyond 20% of the established baseline. Slow query optimization and cache tuning happen in the background.
From a Shopify platform rebuild that needed post-launch stability to a fully integrated, running system.
A business-to-business promotional products platform rebuilt from scratch, integrating Shopify with Amazon marketplace, enterprise resource planning, customer relationship management, business intelligence reporting, and marketing automation. Six major integration points went live simultaneously. Each carried potential failure modes the test environment had not exposed.
Integration-related incidents in the first 72 hours under real load were expected. The question was whether they would be caught and resolved before users felt them.
Post-launch coverage caught 4 integration-related issues in the first week before any user was affected. Three were resolved in under 2 hours. One required a scheduled maintenance window.
The same development team that built the integrations provided post-launch coverage. Context carried forward. No handoff. No re-explanation. Response was faster because the engineers already knew the system.
Three reasons our clients pick a post launch support agency that won't let launch week become their worst week.
When you hire a separate support vendor, you pay for context transfer that can take days.
When the build team covers the launch, the engineers already know every integration, every edge case, and every technical decision. Incident response is faster because context is not missing.
Most post-launch issues are predictable given knowledge of the system.
We run a pre-launch briefing session to identify the highest-risk integration points and configure monitoring alerts specifically for those. You don't wait for something to break. You're watching for the most likely breaks before they happen.
After the 30 to 90 day post-launch window, most clients transition to ongoing maintenance.
The transition is seamless because the same engineers who covered the launch continue as the maintenance team. No new onboarding, no new briefing, no context gap at handoff. Coverage simply continues.
What engineering leads ask before a launch.
Post launch support covers the first 30 to 90 days after go-live. It includes 24/7 incident monitoring, emergency hotfix deployment, bug triage and resolution, performance baseline tracking, user feedback loop management, and weekly stability reports. Coverage begins at the moment you go live, not after the first incident. Use the gap assessment above to see which parts of your current plan are missing.
Standard post launch support runs 30 to 90 days from the go-live date. After 90 days, clients transition to an ongoing application maintenance plan. The post launch engagement can be extended in 30-day increments if additional stabilization time is needed.
Critical incidents affecting application availability after launch receive a 1-hour initial response with engineer assignment, and a 4-hour resolution target during the first 30 days. This is faster than standard maintenance because the post launch period carries the highest incident risk. The service level agreement is active from the moment the application goes live.
Yes. We provide post launch support for applications built by other teams. An onboarding session before the launch date is required so we understand the codebase, infrastructure, deployment process, and known risk areas. This takes approximately 4 hours of your team's time. Without this session, we cannot guarantee the response service level agreement because we would be debugging an unfamiliar system under pressure.
Post launch support is an intensive short-term engagement covering the first 30 to 90 days after go-live, when incident rates are highest. Application maintenance is a long-term retainer covering a stable application ongoing. Most clients start with post launch support and transition to application maintenance after the 90-day stabilization window.
Tell us your launch date and get post launch support pricing. We'll have coverage scoped before you go live.
No commitment until you see the plan and the rate. No pitch.
We will scope your launch coverage and send a plan with service level agreement terms within 48 hours. Coverage will be active from the moment you go live.
