Dynamics eCommerce Integration
Dynamics 365 and your eCommerce store, synchronized.
Orders placed in Shopify, Adobe Commerce, or BigCommerce appear in Dynamics 365 automatically. Products, inventory, customers, and pricing flow in both directions without your team touching a spreadsheet.
0+
Dynamics eCommerce integrations built
14d
First live order sync from signed scope
Zero
Manual data entry after go-live
Submit your brief → call within 48 hours → scoped proposal in 3 days → first order sync live in 14 days
Your team's time is typically 2 to 3 hours per week — one field mapping review, async object confirmation, and a quality assurance sign-off. We build the connectors, the sync rules, and the error handling.
Live
Business Central + Shopify
99.9%
Sync uptime
4h
Alert service level agreement
Replace with ecommerce ops manager at monitor showing Dynamics order status — screen glow, natural concentration · 1000×800
D365 Business Central
Dynamics NAV
D365 Finance and Operations
Shopify, Adobe Commerce, BigCommerce
The Disconnected Operations Problem
What happens to every order when Dynamics and your store don't talk to each other.
The gap between your eCommerce platform and Dynamics 365 is filled by someone on your team. Every single day.
Without Dynamics integration: 3 systems, manual processes
Shopify
Dynamics 365
Spreadsheet
Order ORD-20847 — Status: Requires Manual Processing
Customer in DynamicsNot found — needs manual creation
Inventory checkSpreadsheet last updated 2 days ago
Price matchConflict: Shopify $142, ERP $139
Fulfillment statusUnknown — separate system
Required action4 manual steps, ~22 minutes
Happens with every order. Estimated 3.5 hours/day in manual reconciliation.
With Dynamics integration: 1 data flow, automatic
Dynamics 365
Shopify
Live sync
Order ORD-20847 — Status: Auto-Processed
Customer in DynamicsAuto-matched — ACCT-4481
Inventory checkReal-time: 47 units available
Price matchSynced: $142 (Dynamics is master)
Fulfillment statusTriggered: pick list created
Required actionZero — all steps automated
Every order processed automatically. 3.5 hours/day returned to your team.
Implementation Process
From Dynamics 365 connected to your eCommerce store in 21 days.
The first order flowing between your store and ERP in 14 days. Full bidirectional sync live by day 21. Architecture signed off before we write a line of code.
Book a Discovery Workshop
No commitment. Call within 48 hours.
Field mapping — approved architecture
Shopify Order
→ maps to →
D365 Sales Order
Shopify Product
→ maps to →
D365 Item Card
Shopify Customer
→ maps to →
D365 Customer
Inventory Level
← syncs from ←
Item Availability
Architecture document approved. Build begins Day 3.
Dynamics 365 connector build status
Sales Order API endpointBuilt
Customer endpointBuilt
Item and pricing endpointBuilt
Inventory availabilityTesting
3 of 4 Dynamics endpoints live. Inventory testing in progress. Day 9.
First test orders flowing — Day 14
Order #TEST-001Shopify → D365Synced
Inventory SKU-4421D365 → ShopifySynced
Customer CUST-0089BidirectionalSynced
Price list updateD365 → ShopifyPending
Day 21 — Production deployment
Order sync D365 ⇆ ShopifyLive
Inventory sync real-timeLive
Customer sync bidirectionalLive
Error handling and alertsLive
All connections live. Docs delivered.
Day 21 of 21What Gets Synchronized
Every Dynamics 365 and eCommerce object connected and live.
Every eCommerce order creates a Dynamics 365 sales order with the correct customer, pricing, and line items. Order status flows back to your store — fulfillment triggers shipping confirmation in the storefront automatically.
eCommerce order → D365 Sales Order
Line item mapping and tax codes
Fulfillment status → store update
Invoice → payment reconciliation
Dynamics 365 item cards sync to eCommerce products with correct pricing, units of measure, and product hierarchy. Price list changes in ERP update store prices immediately. Product variants, bundles, and matrices all handled.
D365 Item Card → store product
Price lists → customer pricing
Product variants and bundles
Catalog hierarchy mapping
Dynamics 365 inventory levels push to your eCommerce store in real time. When a warehouse receives stock, your store's available quantity updates automatically. Multi-location inventory, bin assignments, and reserved quantities all accounted for.
Real-time stock on hand
Multi-location support
Reserved vs available logic
Threshold alerts to store
Customer records stay consistent across both systems. Dynamics payment terms, credit limits, and customer price groups apply in your store checkout automatically. B2B accounts see their negotiated pricing without any manual setup.
Bidirectional customer sync
Payment terms in checkout
B2B account pricing
Credit limit enforcement
When Dynamics 365 and your eCommerce store share a common data layer, your reporting becomes complete. eCommerce revenue alongside ERP financials in Power business intelligence. No more stitching spreadsheet exports from two systems every Monday.
Combined revenue reporting
Power BI connector optional
Margin by channel
Order pipeline vs backlog
Pricing Transparency
Scoped before work starts. Line-by-line. No commitment to receive a proposal.
Factor 1
Dynamics 365 version and API availability
Business Central 2023 Wave, NAV 2017, and Finance and Operations all have different API structures and OData endpoint behaviors. We scope your specific version before quoting the connector build.
Factor 2
eCommerce platform and customization depth
A standard Shopify store connects differently from a heavily customized headless Adobe Commerce build. We assess your store's customization level and identify any custom fields or logic that require bespoke mapping.
Factor 3
Data volume, sync frequency, and business rules
High-volume stores with complex B2B pricing rules, multi-location inventory, and custom order workflows scope differently from a straightforward B2C store. Each business rule is documented and priced separately.
What your proposal includes before any commitment
- Integration architecture diagram and field mapping document
- Line-by-line scope with hours per connector and per object type
- 21-day implementation timeline with specific milestone dates
- Risk assessment for your Dynamics version and store setup
Request Integration Assessment
Call within 48 hours → scoped proposal in 3 days → no commitment required
Client Proof
ERP, Salesforce, and B2B eCommerce unified. Faster performance. Real-time inventory.
B2B industrial commerce
Challenge
Disconnected B2B eCommerce catalog, ERP, and Salesforce caused manual order processing, unreliable inventory data, and slow performance. Every order required 4-step manual intervention across systems.
Integration approach
B2B eCommerce platform integrated with ERP and Salesforce using custom connectors. Real-time inventory sync from ERP to storefront. Orders routed automatically from eCommerce into ERP fulfillment workflow.
ERP integrationB2B eCommerceCustomer relationship management syncReal-time inventory
Result
Faster platform performance, reliable live inventory across all B2B channels, smoother purchasing and approval workflows for all trading accounts. Manual order processing eliminated.
Manual order steps eliminated
Zero
Every order now routes from eCommerce to ERP automatically. No human in the middle.
What the integration unified
ERP order processingAutomated
Real-time inventoryLive
B2B account pricingSynced
Customer relationship management dataConnected
Why Choose Redefine
How Dynamics eCommerce integration partners differ.
Criteria
Typical integration approach
Redefine approach
Architecture
Generic connector templates applied to your setup. Field conflicts discovered during testing.
Dynamics schema audited and field mapping document approved before build starts. No surprises in testing.
Architecture-firstTimeline
6 to 16 week implementation with separate discovery, design, and build phases running sequentially.
First order syncing in 14 days. Full integration live on day 21. Specific milestone dates in the proposal.
21 daysOwnership
Integration runs on partner middleware. You pay monthly fees and cannot access the code that runs your business.
Full source code, connector logic, field maps, and documentation delivered at go-live. Zero platform lock-in.
Code ownershipError handling
Sync failures surface only when orders are missing or customers complain. No proactive alerting.
Every failed sync event classified, alerted, and routed to the correct team within 4 hours automatically.
4h service level agreementCommon Questions
What buyers ask before starting a Dynamics eCommerce integration project.
We build Dynamics eCommerce integrations for Dynamics 365 Business Central (all versions from BC14 onward), Dynamics 365 Finance and Operations, and Dynamics NAV. Each version has different API capabilities — Business Central uses OData and Business Central API v2, while NAV requires web services or REST configuration. We assess your specific version during the scoping call and confirm compatibility before any proposal is issued.
We build Dynamics integrations for Shopify, Shopify Plus, Adobe Commerce (Magento), BigCommerce, WooCommerce, and custom or headless eCommerce platforms that expose a REST API. The integration pattern is the same across platforms: we connect Dynamics 365 via its API layer and your eCommerce platform via its API or webhook system. If your store has an API, we can build the connection.
Dynamics 365 customer price groups, payment terms, and credit limits sync to your eCommerce store and apply automatically during checkout for that customer. When a logged-in B2B account places an order, they see their negotiated pricing from ERP — no manual setup per customer required. We also handle trade discounts, tiered pricing, and contract-specific pricing structures that live in Dynamics.
Every Dynamics eCommerce integration we build includes exponential backoff retry logic and a persistent queue for failed sync events. If the ERP API is temporarily unavailable, transactions queue and retry automatically when connectivity is restored. Critical events like order creation trigger alerts to your team within 4 hours. Nothing is silently dropped — every failure is logged, classified, and resolved.
We price Dynamics eCommerce integrations on a fixed-scope, fixed-fee basis scoped to your specific Dynamics version, eCommerce platform, and required sync objects. Each object type — orders, products, customers, inventory — is scoped and priced individually. You receive a line-by-line proposal before committing. No platform subscription fees, no per-transaction charges, no discovery fees. Source code and documentation delivered at go-live.
Start Your Dynamics eCommerce Project
Get a scoped proposal in 3 days.
No commitment. No pitch. Tell us your Dynamics version and eCommerce platform and we will send a line-by-line proposal with architecture, timeline, and cost.
Brief received
We will review your Dynamics and eCommerce setup and send a scoped proposal within 3 business days. Expect a call within 48 hours.
Call within 48 hours → scoped proposal in 3 days → no commitment required
Call in 48h
Proposal 3 days
200+ projects
Code ownership
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Ready to Start
Connect Dynamics 365 to your eCommerce store in 21 days.
Submit your Dynamics version and eCommerce platform. We will send a scoped proposal showing your exact connector architecture, field maps, and implementation timeline. No commitment. No pitch.
No commitment. No pitch. Call within 48 hours.
Day 21 — All connections live
Order sync D365 ⇆ ShopifyLive
Inventory sync real-timeLive
Product catalogLive
Customer and B2B pricingLive
Zero manual sync required.
Day 21 of 21