Integration rescue services
Your integration is worth rescuing. Not rebuilding. Not ignoring. Rescuing.
We diagnose what is broken, rebuild the error handling, write the documentation that should exist, and deliver the integration in a state where your team can own it. Fixed fee. Source code yours.
0+
Integrations rescued
48h
Diagnosis turnaround
Zero
Data loss approach
100%
Documentation delivered
Submit brief → diagnosis call in 48h → rescue scope in 3 days → rescue begins week 1
If you recognize any of these — your integration needs rescue
01
Your integration is throwing errors and nobody on your team can explain why
Error logs exist. Meaning does not. The integration fails, you restart it, it fails again.
02
The developer who built it has left and took all the context with them
No documentation. No runbook. No handover notes. The integration is a black box nobody will touch.
03
Manual patches have become standard procedure because nobody trusts the sync
Someone on your team checks it every morning. They re-run things manually when it fails. This is not maintenance. This is survival.
Why integration rescue exists
Most integrations that fail were built correctly. They just were never maintained, documented, or handed over properly.
"We patched the same data mapping issue four times. Each patch created a new problem. After the developer left, we had no idea what the integration was actually doing. We were afraid to touch it."
Operations Director at a mid-market B2B distributor
Typical integration rescue scenario. Company name withheld.
0%
Of integration projects fail within 18 months due to lack of documentation and ownership
72h
Average time a silent integration failure goes undetected when there is no alerting
0%
Of rescue engagements we start find zero error alerting configured anywhere in the integration
4x
More expensive to rebuild a failing integration than to rescue and document the existing one
Pain - IT professional reviewing broken integration error logs
Integration Health Diagnostic
How many of these describe your integration right now?
Check every item that applies. The score shows how urgently your integration needs rescue. Honest answers only.
Integration errors occur but nobody is automatically alerted
No documentation or runbook exists for how the integration works
Your team uses manual workarounds because you can not trust the sync
The original developer is unavailable, unreachable, or no longer employed
You can not see what data moved, when it moved, or if it moved
Failures are discovered by users or customers, not by monitoring
Error messages are cryptic and provide no clear resolution path
The same issue has been patched multiple times without a root cause fix
You do not know what would break if you updated the connected systems
Your team is afraid to change anything because nobody understands the dependencies
Rescue urgency score
0 / 10
Select the symptoms that apply to your integration above
Your integration appears healthy
Fewer than 3 symptoms. Continue monitoring. Consider a documentation audit to capture current behavior before the knowledge degrades.
Request a documentation audit →Integration audit recommended
3 to 5 symptoms. Your integration is at risk. A structured audit will identify fragile dependencies before they cause a critical failure.
Book an integration audit call →Rescue recommended
6 or more symptoms. Your integration needs rescue before it causes serious operational harm. Start with a diagnosis.
Book a Rescue Diagnosis NowEmergency rescue situation
9 or more symptoms. This integration is at imminent risk of complete failure. Contact us today for an emergency diagnosis.
Request Emergency DiagnosisCheck every symptom that applies to your integration. Your score updates as you check. Most clients who contact us for rescue have 5 to 8 symptoms.
What integration rescue delivers
Six things your integration will have after rescue that it does not have today.
48h
Diagnosis turnaround
Within 48 hours of starting rescue work, you receive a written diagnosis: what is broken, why it is broken, and the recommended rescue path. No surprises. No scope creep.
Full
Documentation delivered
Every rescued integration ships with a runbook: what it does, what systems it connects, what data it moves, how error states are handled, and what to check when it breaks. The next person can own it from day one.
Zero
Data loss approach
Every rescue begins with a complete data audit. We identify what is in flight, what is stuck, and what events need to be replayed before we change a single line of code. Nothing gets lost in the rescue.
Real-time
Error alerting installed
Every rescued integration includes error classification and alerting. Failures are categorized, routes to the correct team, and reported with the information needed to resolve them. Silent failures: eliminated.
Rebuilt
Error handling logic
The root cause of most integration failures is missing error handling. We rebuild error handling from scratch: retry logic, dead letter queues, conflict resolution, and recovery procedures for every failure mode we identify.
Yours
Complete source code
You receive the complete source code of the rescued integration at handover. No vendor lock-in. No hosting dependency. Any developer your team trusts can read, maintain, and extend what we deliver.
Value - Consultant reviewing rescued integration code and documentation
Pricing approach
Fixed-fee rescue. Scoped after diagnosis. No commitment to receive a diagnosis call.
Phase 1: Diagnosis
Integration audit and diagnosis
48-hour deep audit of the existing integration: code review, data flow mapping, error log analysis, dependency mapping, and root cause identification. Produces a written diagnostic report with findings and rescue recommendations. Priced separately from the rescue itself. Rescue scope and fee are provided at the end of Phase 1.
Phase 2: Rescue
Code rescue and documentation build
Fixed scope, fixed fee based on the Phase 1 findings. Includes: rebuilding the identified failure points, replacing patch-over-patch workarounds with root cause fixes, building error handling and alerting from scratch, and writing the complete runbook. Priced per the specific rescue scope, not time and materials.
Phase 3: Handover
Source code, runbook, and monitoring setup
Complete source code of the rescued integration. Full runbook documenting behavior, error states, and recovery procedures. Error alerting configured and tested. A one-hour handover session with your team explaining every component. Everything needed for your team or any future developer to maintain the integration independently.
A typical rescue engagement
From diagnostic chaos to documented, monitored, owned integration.
What we found: diagnostic report
1
No error handling on 8 of 12 API calls
API failures silently dropped. No retry. No logging. No alert. Data loss confirmed for 3 events per week on average.
2
Hardcoded credentials in 4 locations
API credentials and database passwords hardcoded as string literals in the source code. Rotation had never been performed.
3
Three separate patches for the same mapping issue
A field mapping error was patched three times without ever being fixed at root. Each patch added conditional logic that created new edge case failures.
4
Zero documentation. No runbook. No comments in code.
The original developer left 14 months prior. No knowledge transfer occurred. Nothing in version control explained what the integration was supposed to do.
Rescue urgency score: 9/10. Emergency rescue initiated.
What we delivered: 14 days later
1
Error handling on all 12 API calls with retry logic
Every API call wrapped with structured error handling. Exponential backoff retry. Dead letter queue for persistently failing events. Alert sent to Slack within 5 minutes of any failure.
2
Credentials moved to environment variables, rotation documented
All credentials moved to environment variables. Initial rotation completed. Runbook includes credential rotation procedure with estimated 10-minute annual maintenance task.
3
Root cause field mapping fix. All three patches removed.
Root cause identified as incorrect transformation assumption from implementation. Mapping rebuilt correctly. All three patches removed. Tested against 90 days of historical events.
4
18-page runbook delivered. Full code comments added.
Complete runbook covering architecture, data flow, error states, recovery procedures, and maintenance tasks. Every function in the codebase commented with purpose, inputs, and expected outputs.
Integration healthy. 8 months post-rescue: zero undetected failures.
B2B distributor, Shopify to ERP integration, 3 years old
Situation at rescue
Three-year-old Shopify to NetSuite order sync integration, originally built by a contractor who left the business. Integration running on a server nobody could identify. Failing silently on roughly 12% of orders. Finance team spending 4 hours per week manually reconciling orders that did not sync. No error log. No documentation. Attempting to update Shopify theme triggered unknown integration errors.
Rescue approach
Phase 1 (48h): Located integration on legacy server. Mapped all 11 functions. Identified 4 failure modes. Phase 2 (11 days): Rebuilt on current Node.js stack with error handling, alerting, and retry logic. Phase 3: Full runbook delivered. Migrated to client-owned infrastructure.
ShopifyNetSuiteNode.js rebuild
Result
0h/wk
Manual reconciliation time eliminated. Order sync failure rate from 12% to zero. Team updated Shopify theme without integration issues for the first time in 3 years. 4 hours per week of finance time recaptured permanently.
Proof - Consultant team reviewing integration diagnostic findings
Rescue vs rebuild vs do nothing
Why rescue is almost always the right answer for a failing integration.
Dimension
Typical approach: rebuild from scratch
Redefine integration rescue
Starting point
New build recommended immediately, diagnosis skipped
48-hour diagnosis first. Rescue scope built from findings, not assumptions
Cost
Full new build cost. Integration history and institutional knowledge lost.
Rescue typically 60 to 80% cheaper than a full rebuild. Fixed fee.
Time to resolution
4 to 12 weeks. Failure continues during rebuild period.
Diagnosis in 48 hours. Rescue complete in 1 to 3 weeks for most engagements.
Data continuity
High risk during cutover. Events in flight may be lost.
Full data audit before changes. Events in flight identified and protected.
Documentation
Depends entirely on whether the new developer documents their work.
Complete runbook delivered at handover. Non-negotiable part of every rescue.
Monitoring after delivery
New integration starts with same silent failure risk as the old one.
Error alerting configured and tested before handover. Monitoring from day one.
Common questions
What teams ask before starting an integration rescue engagement.
How do you diagnose an integration where the original developer left no documentation?
We work from the integration outward. Starting with API access logs, error logs, and version control history, we reconstruct what the integration does, what it connects, and how it behaves. We look at data in source and destination systems to infer transformation rules. We interview anyone on your team who has interacted with the integration, even informally. In most cases, we can produce a complete data flow map within 48 hours without any prior documentation. The gap is often smaller than teams fear.
What if the integration is on a server nobody can find or access?
This is one of the most common rescue scenarios. We start with the connected systems: reviewing API logs in Shopify, NetSuite, Salesforce, or whatever platforms are connected. The API activity logs tell us a great deal about where requests are originating. We also review DNS records, email headers from any automated emails the integration sends, and billing records from cloud providers. In the majority of cases, we locate the integration infrastructure within the first day. If the server is genuinely inaccessible, we rebuild on a controlled infrastructure from scratch using what we learned from the API logs.
Can you rescue an integration without taking it down during the rescue?
In most cases, yes. We build and test the rescued integration in a parallel environment using a copy of the production data and sandbox credentials for the connected systems. Once the rescued integration passes all tests, the cutover is typically a 5 to 15 minute window where we redirect the integration to use the new code. During this window, the integration is paused but not down. Events that arrive during cutover are queued and processed by the new integration immediately after cutover is complete. For business-critical integrations, we schedule the cutover for low-activity periods.
What if the integration was built on a platform we are still paying for?
We assess whether the rescue should stay on the existing platform or move to custom code. If the platform itself is causing the reliability problems (platform outages, lack of error handling access, connector limitations), we recommend migrating to a custom code implementation. If the platform is sound and the problems are configuration-based, we rescue within the platform. In either case, we document the complete setup so you can maintain it independently after handover.
How long does a typical integration rescue take?
Diagnosis: 48 hours. Rescue execution: 5 to 21 days depending on scope. Simple integrations with 1 to 3 endpoints and identifiable failure points are typically rescued in 5 to 8 days. Complex integrations with multiple endpoints, long error history, and significant documentation gaps take 14 to 21 days. Emergency rescues for integrations in active failure can begin within 24 hours of scope agreement. The diagnosis call scopes the exact timeline for your specific integration.
Start your integration rescue
Get a rescue diagnosis in 48 hours.
No commitment. No pitch. Tell us what is broken and what systems are connected. We will call within 48 hours with a diagnosis and rescue scope.
Brief received
We will review your integration description and call within 48 hours with our diagnostic findings and rescue scope.
Call within 48h → rescue scope in 3 days → rescue begins week 1
Call in 48h
Scope 3 days
150+ rescued
Code yours
Related services
Integration Services hubMigration and replacement hubAPI integration servicesERP integration servicesIntegration assessment audit
Emergency rescue
Integration actively failing right now? Emergency rescue engagements can begin within 24 hours of scope agreement.
Flag as emergency in your brief →Your integration is worth rescuing
Diagnosed in 48 hours. Rescued in 2 weeks. Documented, monitored, and handed over. Fixed fee.
No commitment. No pitch. Tell us what is broken. We will diagnose it in 48 hours and give you a clear rescue scope and fixed fee. You decide whether to proceed.
No commitment. No pitch. Call within 48 hours.
Error handlingAll 12 endpoints covered
Last sync4 minutes ago
Documentation18-page runbook delivered
AlertingSlack + email active
Days since undetected failure: 247
Pre-footer - Integration team after successful rescue handover
