Dynamics 365 services
Every Dynamics 365 service your business needs, delivered by one partner
From initial consulting and implementation to ongoing managed services and licensing advisory, Redefine covers the full Microsoft Dynamics 365 lifecycle. One partner, one accountability chain, zero handoff gaps.
340+ Dynamics 365 projects completed · 200+ active tenants under management
Submit brief, call within 48 hours, scoped proposal in 3 days, Sprint 1 within 1 week of sign-off
Your team's involvement across a full Dynamics 365 engagement is typically 3 to 4 hours per week: one sprint review, asynchronous feedback on deliverables, and a final sign-off. Redefine handles scoping, delivery, and quality assurance.
The fragmentation problem
Split across five partners, nothing works as a system
What fragmented Dynamics 365 services cost you
- Your implementation partner handed off and disappeared. Ongoing issues have no owner.
- Your support partner does not understand the customizations the implementation team built.
- Your licensing partner earns commission and over-assigns expensive tiers. Nobody audits the bill.
- Integrations break when Microsoft releases an update and no one claims ownership.
- Upgrades require coordinating four vendors with no single point of accountability.
What one partner across the full Dynamics 365 lifecycle gives you
- One team owns implementation, support, integration, and licensing. Handoff gaps disappear.
- The team supporting you built the system. Context never gets lost in a ticket queue.
- Flat advisory fee on licensing. Cloud Solution Provider channel savings land on your invoice, not our margin.
- Integration monitoring and upgrade planning are part of the managed services scope.
- Every upgrade is planned, tested, and handed back with documentation. One call, one team.
Services by role
The Dynamics 365 services that matter most depend on who you are
The tour cycles through the finance lead, information technology, and operations views automatically, each showing which Redefine services map to that role's outcomes.
Role views rotate on scroll. Click any role to pause and explore.
You need Dynamics 365 Finance to close faster and consolidate accurately
For finance leads, Dynamics 365 value is measurable in days-to-close, consolidation accuracy, and audit-readiness. Redefine's finance-focused services map directly to those key performance indicators.
Month-close status
4.2
Days to close
19
Entities live
$0
Reconciliation errors
Accounts payable automationLive
Intercompany transactionsLive
Consolidation run
Running
You need integrations that hold and upgrades that do not break production
For information technology leads, Dynamics 365 value is system stability, integration reliability, and upgrade predictability. Redefine's technical services are built around zero-downtime delivery and documented handoff.
Active connectors
Dynamics 365 Finance to Shopify
Live
Dynamics 365 to Power BI (10 dashboards)
Live
Upgrade: 10.0.39 to 10.0.41Testing
Last incident83 days ago
All systems nominal
You need Business Central to run supply chain, inventory, and operations in real time
For operations leads, Dynamics 365 value is inventory accuracy, order velocity, and production visibility. Redefine's operations-focused services target each of those outcomes.
Live inventory status
8,241
Items tracked
98.4%
Accuracy
2.1h
Order cycle
Open purchase orders142 active
Low stock alerts3 items
Real-time sync active
All services
Every Dynamics 365 service Redefine delivers
Scoped before work starts. Line-by-line pricing. No commitment required to receive a proposal.
Dynamics 365 Consulting
Strategy, solution design, and advisory before any implementation starts. Redefine maps your processes to the right Dynamics 365 products before a line of code is written.
Explore consulting
Dynamics 365 Implementation
Fixed-scope delivery across Business Central, Finance, Supply Chain, and Sales. Named consultant, documented deliverables, and a 30-day hypercare window included.
Explore implementation
Dynamics 365 Support
Support backed by a service level agreement from the team that built your system. Named engineer, defined response times, and an escalation path in your contract, not assumed.
Explore support
Managed Services
Proactive monitoring, update management, and a dedicated team for your Dynamics 365 environment. Predictable monthly cost. No incident surprises.
Explore managed services
Integration Services
Every connector is scoped, documented, and tested before it reaches production. Shopify, Power BI, SQL Server, custom application interfaces, and third-party middleware all covered.
Explore integrations
Licensing Advisory
Role-by-role license audit, Cloud Solution Provider channel routing, and 90-day renewal monitoring. Clients save an average of 30 percent on annual license spend after the first audit.
Explore licensing
Data Migration Services
Clean, validated data in Dynamics 365 from day one. Redefine maps source systems, cleans records, and runs test migrations before a single user goes live.
Explore data migration
Training Services
Role-based training for every level of your team. Administrator documentation, end-user guides, and a structured post-go-live adoption program included in scope.
Explore training
Optimization Services
Performance tuning, process redesign, and feature adoption work after go-live. Get more value from your existing Dynamics 365 investment without a full reimplementation.
Explore optimization
Service delivery architecture
How Redefine delivers across the full lifecycle
Every engagement moves through the same four delivery phases. Click any phase to see the services it activates and what your team receives at the end.
Phase 1
Discover and Design
Consulting, business analysis, solution design, licensing audit
Process mapping and gap analysis
Fixed-scope statement of work with named deliverables
License tier audit before purchase
Phase 2
Build and Implement
Configuration, data migration, integrations, custom development
Sprint-based delivery with weekly reviews
Test data migration before go-live
Integration testing against production
Phase 3
Launch and Adopt
Go-live, training, hypercare, adoption monitoring
Role-based end-user training
30-day hypercare window included
Administrator documentation handed off on day one
Phase 4
Manage and Optimize
Managed services, licensing governance, upgrades, optimization
Proactive monitoring and service level reporting
90-day renewal alert and renegotiation
Quarterly optimization reviews
Click any phase to expand what Redefine delivers at that stage
Real result
Enterprise resource planning and customer relationship management integration: Pima Controls manages 8,000+ inventory items with zero production gaps
Key result
0
inventory items managed with real-time accuracy
Impact
Zero
production delays after enterprise resource planning and customer relationship management integration
Services
2
Redefine services: enterprise resource planning implementation and customer relationship management integration
Outcome
Raw material costs reduced, inventory accuracy increased, mobile data capture deployed. One partner owned both the enterprise resource planning system and the customer relationship management system. No context lost between services.
Project timeline
1
Discovery and process mapping
Week 1 to 2
Redefine mapped fragmented manual processes across production, inventory, and customer management. Root cause of production delays identified in week 1.
2
Enterprise resource planning configuration and data migration
Week 3 to 8
Microsoft Dynamics NAV configured for manufacturing workflows. All historical inventory and production data migrated and validated before go-live. Zero records lost.
3
Customer relationship management integration and mobile deployment
Week 9 to 12
The enterprise resource planning system connected to the customer relationship management system for real-time customer and order visibility. Mobile data capture deployed for warehouse and field teams. Same Redefine team, no handoff.
4
Go-live and 30-day hypercare
Week 13 to 17
Full go-live with named engineer on standby. Production delays eliminated. Inventory accuracy reached 98 percent by end of hypercare window.
Industrial automationEnterprise resource planning implementationCustomer relationship management integrationMicrosoft Dynamics NAV
Why Redefine
Why buyers choose Redefine for Dynamics 365 services
Many implementation partners deliver one service and disappear. Redefine owns the full lifecycle.
Capability
What Redefine delivers
Single-service delivery
Typical partners implement and hand off. You find your own support vendor.
Full lifecycle partner
Redefine owns consulting, implementation, integration, support, and licensing under one contract and one team.
Vague statement of work and scope creep
Open-ended statements of work lead to mid-project change orders that inflate the final cost by 40 to 80 percent.
Fixed-scope, named deliverables
Every line item is a specific deliverable. Change orders require your written approval. You know the cost on day one.
License commission model
When your implementation partner earns margin on licenses, every seat recommendation is a revenue decision, not a fit decision.
Flat advisory fee on licensing
Redefine charges a flat fee. Cloud Solution Provider channel savings appear on your invoice. Mixed-tier licensing saves clients an average of 30 percent annually.
No renewal management
Auto-renew locks in the inflated rate. Many clients discover the new cost on the accounts payable report, too late to renegotiate.
90-day renewal alert and renegotiation
Redefine monitors your renewal date and alerts you 90 days out. Every renewal is a renegotiation window, and Redefine uses it on your behalf.
Questions
Dynamics 365 services questions buyers ask
Yes. Redefine delivers consulting, implementation, integration, support, managed services, data migration, training, optimization, upgrade services, and licensing advisory from one team. Many clients consolidate from three or four separate vendors onto Redefine because context stays intact across services. Your implementation team and support team are the same people.
No. Each service is independently scoped and can be purchased on its own. Many clients start with a licensing audit or a health check and expand into implementation or managed services after seeing the results. You are never locked into a bundle. Each engagement is its own fixed-scope statement of work.
Redefine covers the full Microsoft Dynamics 365 and Business Central product suite: Business Central (Essentials and Premium), Dynamics 365 Finance, Supply Chain Management, Sales, Customer Service, and Field Service. Power Platform, Power BI, and Azure integrations are also in scope. The implementation team holds active Microsoft Solutions Partner certifications across these products.
For a discovery call, typically within 48 hours of your brief. For a scoped proposal, within 3 business days. For Sprint 1 of an implementation, typically within 1 week of a signed statement of work. Licensing audits and health checks can begin within 2 business days once the brief is confirmed. Timelines vary by project complexity, but Redefine does not hold capacity open indefinitely for uncommitted engagements.
Every service is scoped before work starts and priced as a fixed fee. The scoped proposal includes every assumption, deliverable, and timeline so your finance team has a real number before you commit. For large or complex engagements: scoped before work starts, line-by-line pricing, no commitment required to receive the proposal. Submit a brief and Redefine will send a scoped estimate within 3 business days at no cost.
Book a discovery call
Tell us which services your team needs
Submit a brief and Redefine will send a scoped proposal within 3 business days. No commitment required. Scoped before work starts.
Call within 48 hours · proposal in 3 days · Sprint 1 within 1 week of your approval
48-hour response
3-day proposal
340+ projects
Fixed-fee scoping
Brief received
We will review your situation and send a scoped proposal within 3 business days. Expect a call from the Redefine team within 48 hours.
One partner for everything Dynamics 365
Get a scoped proposal for any Dynamics 365 service in 3 days
No commitment. No pitch. Submit your brief and receive a fixed-fee proposal with every assumption in writing.
Book Discovery CallNo commitment. No pitch. Scoped before work starts.
Submit brief, call within 48 hours, proposal in 3 days, Sprint 1 within 1 week
