BigCommerce Agency

One BigCommerce team to build, migrate, and grow your store.

Development, design, SEO, paid media, migration, integrations, and support. Every BigCommerce capability lives under one experienced team. No handoffs, no gaps.

Portfolio-wide practice totals — 120+ BigCommerce stores delivered is the hub total. Revenue pills name the client each figure belongs to: CCTV Security Pros ($15M) and Sleekshop ($30M+) — not a summed portfolio GMV.

BigCommerce merchant reviewing the Admin orders and analytics dashboard
Full-Practice Cluster

Find the exact BigCommerce service you need.

Pick a service area below. Each links to a page built for that project type.

The Real Cost of Fragmented Partners

Four agencies. Zero accountability.

Most mid-market BigCommerce merchants split their store across four vendors. A developer, an SEO agency, a paid media firm, and a support team. None of them talk to each other.

  • Three developers, none familiar with your theme or your catalog

  • SEO and development changes conflict. No one owns the outcome.

  • Emergency fixes take 72 hours while your store loses revenue

  • Your ERP integration was scoped by one agency and built by another. Neither tests it properly.

Ecommerce operations lead reviewing BigCommerce Admin orders and catalog screens
Why Redefine Versus Typical Partners

Why merchants pick Redefine over a single-skill partner.

Most BigCommerce agencies specialize in one area. Redefine covers the full stack, and the evidence is in our delivery record.

CapabilityTypical PartnerRedefine
Full-practice coverage (development, design, SEO, paid, integration)
Service-level agreement emergency response (4 hours)
BigCommerce-native ERP and CRM integration expertise
Headless and multi-storefront architectureRare
Migration from Shopify, Magento, and WooCommercePartial
Line-by-line scoped proposal, no commitment to receive it
Full-Practice Capabilities

Every capability your BigCommerce store needs, one team.

Select a workstream. See exactly how Redefine delivers it inside your BigCommerce Admin.

Sample Admin views below — illustrative metrics, not portfolio averages. ERP panel shows Dynamics 365 order sync — not a Salesforce CRM view.

BigCommerce Admin, store.mystore.com
Live
OrdersCatalogCustomersMarketingAnalyticsApps
Sprint 4, Theme Development
Custom Components
14
+3 this sprint
Lighthouse Score
94
up from 71
Product detail page redesignDone
Cart drawer animationIn Review
Custom faceted navigationIn Progress
Analytics, Traffic and Revenue
Organic Sessions
48.2K
+34% year on year
Return on Ad Spend
6.8x
+1.2 versus previous
Paid Revenue
$184K
this month
Category schema markupLive
Performance Max campaign, Q3Running
Integration Monitor, Dynamics 365 Sync
Orders Synced Today
247
Live sync
Inventory Accuracy
99.8%
across 2 warehouses
BigCommerce to Dynamics 365 order pushActive
Product catalog syncActive
Migration, Magento to BigCommerce
0%78% complete100%
Product catalog (14,200 SKUs)Migrated
Customer records (82K)Migrated
301 redirect mapIn Progress
User acceptance testing and quality assurance sign-offUpcoming
Support Retainer, June 2026
Tickets Closed
22
this month
Average Response
2.1h
versus 4h agreement
Uptime
99.9%
30 days
Checkout bug, tax roundingResolved
Banner update, sale eventDone
BigCommerce Growth Story

From $1M to $3.8M on one owned-channel program.

One client, one cause, one result — a custom BigCommerce store, lifecycle email, and search-led growth under strict advertising limits.

Off Grid Knives team reviewing a live BigCommerce orders analytics dashboard showing $3.8M annual revenue
BigCommerce + Klaviyo + SEO
Client
Off Grid Knives
Outdoor Gear · Owned-Channel Growth

Premium camping and outdoor knives sold direct-to-consumer on BigCommerce in a category with strict paid-advertising limits.

Challenge

Revenue had plateaued near $1 million a year. With paid ads restricted, growth had to come from the BigCommerce store — organic search, site speed, and lifecycle email. Performance, experience, and order flow were not built to carry that load.

Result
$3.8M

annual revenue, up from $1M over three years

We rebuilt the BigCommerce store for speed, mobile, and technical SEO. Klaviyo lifecycle flows turned email into a primary revenue channel. Order processing was enhanced through the platform's open API.

$3.8M

Annual revenue reached, up from $1 million at engagement start

3.8x

Off Grid Knives revenue growth over three years — single-client result, not a portfolio average

0 paid ads

Scaled through owned channels on a performance-tuned BigCommerce store

$1M → $3.8M and 3.8x revenue growth are from the Off Grid Knives engagement only — not typical or average client outcomes. Canonical BigCommerce case study — custom store build, Klaviyo lifecycle email, and search-led growth over three years. For the full cross-channel program including Amazon, see the Off Grid Knives story on our Amazon hub.

Another Client · Marketing Integration

CCTV Security Pros: $15M in annual revenue. One integrated strategy.

Single-client result — paid media and analytics across channels for CCTV Security Pros, not a portfolio total or the Off Grid Knives program above.

CCTV Security Pros ecommerce storefront powered by BigCommerce showing global sales growth
BigCommerce + Digital Marketing
Company
CCTV Security Pros
Security Systems, Global

Global provider of commercial and residential security camera systems, operating across multiple international markets.

Challenge

The brand needed more visibility and sales in a crowded security market. It lacked sharp targeting, reliable tracking, and a unified channel plan.

Result
0

CCTV Security Pros · single-client annual revenue (not a portfolio average)

For CCTV Security Pros, we ran one strategy across Google Ads, email, Facebook, and analytics. Their revenue passed $15 million in annual sales. Better targeting lifted visibility, conversion, and customer lifetime value on every channel.

Scale Case Study

Sleekshop: $30M in annual revenue on BigCommerce.

Canonical $30M client for our BigCommerce practice — a high-volume beauty retailer on a multi-marketplace dropshipping model. One client, one revenue figure; do not map this total to other case studies.

Client
Sleekshop
High-volume beauty retail · Multi-marketplace

Online beauty retailer on BigCommerce selling across several marketplaces with a complex inventory and dropshipping model.

Challenge

Operations were fragmented across marketplaces. Manual work limited visibility into inventory, orders, and customers, drove up cost, and slowed growth as volume increased.

Result
$30M+

Sleekshop · single-client annual revenue at scale

A centralized BigCommerce architecture unified marketplaces into one order and inventory system, with automated fulfillment, performance tuning, and lifecycle marketing. Revenue reached $30 million in annual revenue as organic and operational scale compounded.

$30M+ belongs to Sleekshop only. For the full build story, see Sleekshop case study or BigCommerce SEO proof.

Integration Proof

Each connector story names the platform we actually wired.

We do not present Dynamics 365 or Klaviyo proof as Salesforce evidence. Hub integration proof is limited to the platforms below — Salesforce connector scope lives on its own services page.

ERP proof
Dynamics 365 + BigCommerce
Home goods retailer · multi-channel

Inventory, orders, and customer data ran in disconnected systems until we connected BigCommerce to Dynamics 365 ERP with a custom API layer and Power BI reporting. Annual revenue now runs on one connected stack — not a Salesforce CRM engagement.

Full integration case study →
Lifecycle CRM proof
Off Grid Knives + Klaviyo
BigCommerce purchase events → Klaviyo

BigCommerce order data wired server-side into Klaviyo turned email into the largest revenue channel and helped scale the store from $1M to $3.8M. This is Klaviyo lifecycle proof — not Salesforce Sales Cloud.

Off Grid Knives case study →

No BigCommerce + Salesforce case study on this hub. For Salesforce connector scope and methodology, see BigCommerce Salesforce integration services.

What You Get

Every deliverable your store needs in one engagement.

BigCommerce developer working in VS Code with Stencil theme code and the BigCommerce CLI
Custom Stencil Development
Partner Track Record
0
BigCommerce stores delivered (portfolio total)
$15M
CCTV Security Pros · annual revenue
$30M+
Sleekshop · annual revenue (canonical $30M client)

Each figure maps to one named client — not a portfolio sum. $30M+ is Sleekshop only.

Headless and Multi-Storefront

Build a composable frontend with the BigCommerce Storefront API. Or run multiple brands from one Admin. You ship faster and control every pixel.

ERP and CRM Integrations

Production ERP sync with Dynamics 365 and NetSuite. Klaviyo and HubSpot CRM connectors — see integration proof on this hub. Salesforce scoped separately; not mixed with Dynamics or Klaviyo evidence.

Headless BigCommerce storefront preview alongside the BigCommerce GraphQL API console
Headless / Application Programming Interface-first

Technical Search Engine Optimization

Faceted navigation, canonical tags, sitemaps, and crawl budget tuning, built into the platform layer. You rank without bolt-on plugins.

Catalog and B2B Architecture

Customer groups, price lists, quote management, and buyer portals. Built for complex B2B catalogs and wholesale accounts. wholesale accounts.

Ongoing Retainer and Support

A monthly sprint retainer with SLA response times. From bug fixes to growth work, one team stays on your store.

BigCommerce Admin showing the cross module operating pipeline
BigCommerce Platform

Built for mid-market scale, without enterprise complexity.

BigCommerce gives you an open checkout API, native multi-currency, and B2B Edition on managed infrastructure. It suits mid-market brands with complex catalogs, ERP integrations, or B2B quoting — use cases where an app-first or self-hosted stack may not be the best fit.

  • Open checkout and headless-ready API
    Customize checkout steps, fields, and payment logic on standard plans. Build any storefront against BigCommerce's GraphQL Storefront API — React, Vue, Next.js, or custom.
  • Native multi-currency and multi-language
    Present prices in your buyer's currency and language without third-party plugins or currency conversion hacks.
  • B2B Edition: account hierarchy and quoting
    Customer groups, price lists, company accounts, and quote workflows built natively into the platform.
Explore platform capabilities
How Engagements Work

From signed proposal to Sprint 1 in under 7 days.

Your team spends about 3 to 4 hours a week. That covers one sprint review, quick async feedback, and a final QA sign-off. We handle the rest.

1

Submit Your Brief

Tell us what your store needs. No jargon required. We translate your goals into a technical scope.

Day 1
2

Discovery Call

A 45-minute call with your lead. We map your current stack, integration points, and growth blockers.

Within 48 hours
3

Scoped Proposal

Line-by-line pricing, timeline, and resource plan. You receive it in 3 business days with no obligation.

Day 3 to 4
4

Sprint 1 Begins

Within 7 days of sign-off, your team is in your BigCommerce Admin. The first sprint starts.

Day 7 of sign-off
Scoped Before Work Starts

Pricing that is line-by-line and locked before we build.

No vague retainers. No surprise invoices. We scope every BigCommerce project to the task level before work starts. You approve it and reset priorities sprint by sprint.

Typical BigCommerce development projects range from $5,000 for targeted sprints to $50,000+ for full platform builds. Migration and integration projects are scoped individually. Receive your proposal in 3 days, no commitment required.

Redefine strategist annotating a BigCommerce scope plan on a laptop
Common Questions

BigCommerce agency FAQ.

Redefine works across BigCommerce, Shopify, and Adobe Commerce. We advise on fit by use case — catalog complexity, B2B workflows, checkout customization needs, ERP integrations, and team capabilities — not platform religion. We build and migrate on whichever platform matches your requirements.

A standard migration from Shopify or WooCommerce to BigCommerce takes 6 to 12 weeks, depending on catalog size, integration complexity, and whether a custom theme is being built alongside the migration. Magento migrations with custom functionality typically run 12 to 20 weeks. We provide a detailed timeline in your scoped proposal.

Yes. We have built production enterprise resource planning integrations with Dynamics 365, NetSuite, SAP Business One, and several mid-market enterprise resource planning platforms. The integration covers product sync, inventory updates, order push, and customer record management. We scope the data object map before build so you know exactly what flows in both directions.

Retainer clients receive a monthly sprint of pre-purchased development hours, a 4-hour emergency response service level agreement, a dedicated account lead, and access to our design and marketing team for campaign updates and seasonal work. Retainer hours roll over if unused. Projects outside the monthly hours are scoped separately.

BigCommerce B2B Edition is purpose-built for wholesale — company accounts, customer-specific price lists, quote management, and buyer portals. For merchants with company hierarchies, quote-to-order workflows, and customer-specific pricing, it is often the better fit versus Shopify Plus. We walk you through a side-by-side comparison against your requirements before you commit.

Every migration includes a pre-cutover search engine optimization audit, a comprehensive 301 redirect map, canonical tag configuration, sitemap submission, and a 30-day post-launch monitoring window. We track ranking movement across your top 50 keyword positions and resolve any crawl issues within your support service-level-agreement window.

Start Your BigCommerce Project

Send your brief. Get a scoped proposal in 3 days.

No commitment required to receive a proposal. We scope your project line by line. You decide if it fits.

BigCommerce Stencil theme editor open beside a live storefront preview
48-hour call
We respond within 2 business days
Proposal in 3 days
Line-by-line scope and pricing
120+ BigCommerce stores delivered
Portfolio total — child pages show workstream subsets
You own the code
Full intellectual property transfer on every project
Project type
BigCommerce Certified Partner

One team to build, migrate, and grow your BigCommerce store.

One team. Every capability. No commitment to receive a proposal. No pitch.

Redefine is a BigCommerce Certified Partner — verify our agency listing in the BigCommerce Partner Directory.

BigCommerce full-practice ecommerce agency team at work

Get on a call with us to see how we can help you

Get a Quote