Move your Magento store to BigCommerce: no downtime, no data loss

Migrations can cause temporary ranking drops if done carelessly: primarily from broken URLs or missing redirect maps. We prevent this by building a 301 redirect map covering every URL before the DNS flip, carrying over all meta titles, descriptions, and structured data, and setting BigCommerce canonical tags to match your old URL structure. Your domain authority transfers fully. Most clients see rankings stabilize within 2 to 4 weeks and improve within 90 days as page speed gains are recognized by search engines.

Everything your store runs on: products (including all variants, images, descriptions, metafields, and custom attributes), customer accounts (names, addresses, purchase history), order history, category structure, CMS pages, navigation, search engine optimization metadata, and product reviews. We verify every data type against the source after import: you receive a field-level accuracy report before launch.

Your Magento store stays fully live and taking orders for the entire duration of the migration: typically 14 days. We build and verify the BigCommerce store on a staging domain in parallel. The switch happens at a single agreed moment (usually a Saturday at 2am in your timezone) when your Magento store is at its lowest traffic point. DNS propagation takes 15 to 60 minutes, and your old store remains accessible as a fallback during that window.

For every Magento extension you use, we identify its BigCommerce equivalent, configure it, and test it before launch. Most Magento functionality has a direct BigCommerce app: payment gateways, shipping tools, reviews, loyalty programs, wishlists, advanced search, and more. Where a direct equivalent does not exist, we either build the functionality with BigCommerce's native application programming interface or recommend an alternative approach. We document every extension decision in writing before work starts.

Magento stores passwords using its own hashing algorithm, and BigCommerce cannot import those hashed passwords directly: this is a security limitation, not a Redefine limitation. On first login to the new store, your customers will receive a password reset email automatically. Their account, order history, and saved addresses transfer intact. We set this up as a seamless prompt: not a jarring error: and the reset flow takes under 30 seconds.

Yes. Your domain stays pointed at Magento throughout the migration. The BigCommerce store lives on a separate staging domain until launch day. We then update your DNS records to point to BigCommerce: your domain does not change, your URLs do not change (thanks to the 301 redirect map), and your customers see no disruption beyond a brief period where both stores could theoretically be reached during DNS propagation.

That is what the 90-day post-launch support window is for. We monitor your store after launch, respond to any issues that emerge as real customer traffic runs through the new setup, and fix edge cases that staging could not predict. Most migrations are clean: but real-world traffic surfaces things that quality assurance cannot. We stay involved until you are confident the store runs without us.