Connect BigCommerce to Dynamics 365 and stop running two systems by hand by hand
Orders sync the moment they are placed. Inventory updates before the next shopper loads your page. Customer records, pricing tiers, and fulfillment status flow both ways on their own..
Redefine builds custom BigCommerce and Dynamics 365 integrations for mid-market operations teams. You get reliable, bi-directional sync. Not an off-the-shelf connector that breaks on edge cases.
Illustrative — not live client data or real-time sync status.
Manual sync is a full-time job your team should not have
When BigCommerce and Dynamics 365 are not connected, every order becomes a data-entry task. The cost shows up in overtime and mis-ships. Your inventory is wrong before the day starts.
Orders exported as CSV every 2 to 4 hours
BigCommerce orders manually imported into Dynamics 365: lag and data-entry errors on every batch.
Inventory always hours behind
Warehouse updates in Dynamics do not reach BigCommerce until someone runs a sync.
Customer records duplicated across both systems
Pricing tiers, credit limits, and loyalty rules misapplied across both systems.
Reconciliation stops being a daily job
Before anything else can move, the two systems must be matched by hand.
Sales order in Dynamics 365 in under 90 seconds
Every BigCommerce order creates a Dynamics 365 sales order automatically, every time.
One source of truth for stock
Warehouse transactions in Dynamics push inventory to BigCommerce in real time.
B2B pricing at checkout
Customer records and price lists sync both directions from Business Central.
Reconciliation takes no one's time
The sync log is there if you want it: the daily problem is not.
Every data object, every direction, zero manual steps
The integration covers all six object families that mid-market operations teams run across two systems today. Each one is mapped, tested, and documented before go-live.
Orders
BigCommerce order to Dynamics 365 sales order in under 90 seconds. Order status from Dynamics (shipped, invoiced, cancelled) returns to BigCommerce and updates the customer's account.
Inventory
Every warehouse transaction in Dynamics (receipt, shipment, adjustment) triggers a stock update to BigCommerce. The integration supports multi-location inventory by bin and warehouse. Shoppers never buy stock you cannot ship.
Customers
B2B accounts, credit limits, pricing groups, and tax codes in Business Central sync to BigCommerce customer records. New BigCommerce shoppers flow back as contacts in Dynamics 365. No one rekeys a customer twice.
Pricing
Price lists and customer-specific pricing from Dynamics push to BigCommerce. Promotional updates in Dynamics reflect at checkout within minutes, not hours. Your B2B buyers always see their agreed price. Your B2B buyers always see their agreed price.
Fulfillment
Shipment records in Dynamics (carrier, tracking, ship date) push to BigCommerce and trigger customer emails automatically. Your team enters fulfillment once, in one system.
Products
Product catalog from Dynamics (SKUs, descriptions, unit of measure, weight) publishes to BigCommerce. New Dynamics items create BigCommerce products with variants mapped to attributes. You maintain one catalog, not two.
Illustrative sample rows — not live client data or real-time sync status.
From scoping call to live bi-directional sync in 4 weeks
Redefine runs integration builds in a structured four-phase sprint. Each phase ends with a working deliverable. You never get a status update in place of progress. in place of progress.
| BigCommerce Field | Dynamics 365 Field | Direction | Status |
|---|---|---|---|
| order.id | Sales Order No. | BC→D365 | Mapped |
| order.billing_address | Bill-to Address | BC→D365 | Mapped |
| variant.inventory_level | Item Ledger Entry | D365→BC | Mapped |
| customer.price_list_code | Customer Price Group | D365→BC | Review |
| order.shipping_cost | Freight Amount | BC→D365 | Mapped |
A middleware layer that owns every edge case
Off-the-shelf connectors fail when your Dynamics 365 setup deviates from defaults. Redefine builds a custom middleware layer instead. It handles your entity model, your dimension codes, and your error conditions.gCommerce
The three places integrations break in production, and how we prevent each one
Duplicate orders when the webhook fires twice
BigCommerce webhooks are not guaranteed exactly-once. A retry or a duplicate delivery event creates two sales orders in Dynamics if the integration does not guard against it.
Dynamics 365 API throttling during peak order volume
Dynamics 365 Online enforces API rate limits. A flash sale or promotional event that spikes order volume can push the integration past the Dynamics 365 threshold, causing sync failures mid-event.
Redefine builds an adaptive queue that measures throughput in real time and backs off before the limit. The queue never drops an order. It holds each one, processes it in order, and clears the backlog before your customers notice.
Microsoft releases Business Central updates quarterly.
A schema change can silently break the transform layer if no one maintains the integration. That means a renamed field, a new mandatory field, or a changed enumeration. Redefine runs a structured change-management process. We test every Dynamics 365 update in a sandbox before you apply it to production. Breaking changes are caught before they reach live sync.
A mid-market operator with the exact sync problem you have
JWE Inc operated across three sales channels with no integration between them. Inventory, orders, and customer data lived in separate systems, creating daily reconciliation work, mis-ships, and a growing operations headcount that was not sustainable at their revenue scale.
Shopify as the primary channel. Uniform Market as a wholesale portal. A third-party logistics provider handling warehouse and fulfillment. Dynamics 365 Business Central as the ERP, but none of the systems talking to each other.
Redefine configured a tailored Dynamics 365 Business Central environment with two-way integrations across every sales channel and the third-party logistics warehouse. Orders, inventory, and customer records now flow automatically. Microsoft automation tools cut manual deployment and workflow steps.
Three things your integration partner needs to get right
Other partners may list Dynamics 365 on a capabilities page. Building a production-grade integration is a different job. You need a team that has shipped this exact work before.
Dynamics knowledge, not just BigCommerce knowledge
Building this integration correctly requires deep knowledge of both platforms. The BigCommerce API is well-documented. Dynamics 365 Business Central customization is not. Dimension codes, item tracking, posting groups, and approval workflows need a team that knows both sides. Redefine has delivered Dynamics NAV and Business Central implementations for manufacturers, distributors, and retail chains. The team that builds your integration understands what is on both sides.
Priced and scoped before work starts
Integration scoping is free. Before we write a single line of code, you receive a line-by-line proposal. It covers every object to sync, every edge case, the timeline, and the total cost. No surprises at invoice. No "that's out of scope" conversations mid-build.
You own the code. Fully documented.
The middleware is yours. Full repository access from day one. Documentation covers every field mapping, every transform function, every error condition. Your internal team or any future developer can read, extend, and maintain the integration without coming back to Redefine for every change.
This is the opposite of a black-box SaaS connector that charges a monthly fee to keep your systems talking.
BigCommerce Dynamics 365 integration FAQ
Most mid-market builds complete in four weeks from signed scope document to go-live. The timeline depends on the number of objects being synced, the complexity of your Dynamics 365 customizations, and how quickly your team can confirm field mappings during the discovery sprint. A build that adds a third-party logistics warehouse system alongside Dynamics adds approximately one week.
Yes. Redefine supports Business Central SaaS (the Microsoft-hosted version), on-premise Business Central, and NAV versions from 2018 onward. On-premise installations require network access for the middleware to reach the Dynamics OData endpoint: this is handled during the discovery phase. Dynamics 365 Finance and Operations is also supported for larger enterprise environments.
No orders are lost. The integration uses a dead-letter queue. If a sync attempt fails after three retries, the payload is captured, the operations team is alerted, and the record is held for manual review or automatic replay once the underlying issue is resolved. Every sync event is logged with its full payload so nothing disappears silently.
Integration builds are priced per project, not per month. The scoping call is free. Following the discovery sprint, you receive a line-by-line proposal covering all objects to be synced, the implementation work, and a one-time project total. There is no ongoing SaaS connector fee because you own the middleware. Ongoing support or change management is available as a separate retainer if your team wants it.
Yes. Multi-storefront configurations are supported. Each storefront has its own webhook registration and credential scope, with all events routing through a shared middleware layer that maps them to the correct Dynamics company or location. This is a common pattern for brands with separate B2B and B2C storefronts on the same BigCommerce account.
Tell us about your Dynamics 365 environment
Redefine reviews your situation and sends a scoped integration proposal within 3 business days. No commitment. No pitch.
- Call within 48 hours of submission
- Line-by-line proposal in 3 business days
- Sprint 1 can begin within 1 week of sign-off
- Full code ownership from day one
Response within 48 hours
Proposal in 3 days
47 ERP integrations built
Full code ownership
Call within 48 hours · proposal in 3 days · Sprint 1 within 1 week of sign-off
Brief received
We will review your Dynamics 365 environment and send a scoped integration proposal within 3 business days.
Stop running two systems. Start running one.
Every day without integration is another day of manual entry. The scoping call is free. The proposal takes 3 business days. The integration ships in 4 weeks.
No commitment. No pitch. Submit brief → call within 48 hours → scoped proposal in 3 days.