Connect BigCommerce to Dynamics 365 and stop managing two systems manually
Orders sync the moment they are placed. Inventory updates before the next shopper loads your product page. Customer records, pricing tiers, and fulfillment status flow between platforms without your ops team in the middle.
Redefine builds custom BigCommerce Microsoft Dynamics 365 integrations for mid-market operations teams who need reliable, bi-directional sync: not an off-the-shelf connector that breaks on edge cases.
Manual sync is a full-time job your team should not have
When BigCommerce and Dynamics 365 are not connected, every order becomes a data-entry task. The cost shows up in overtime, mis-ships, and inventory that is wrong before the day starts.
Orders exported as CSV every 2 to 4 hours
BigCommerce orders manually imported into Dynamics 365: lag and data-entry errors on every batch.
Inventory always hours behind
Warehouse updates in Dynamics do not reach BigCommerce until someone runs a sync.
Duplicated customer records
Pricing tiers, credit limits, and loyalty rules misapplied across both systems.
Daily reconciliation is someone's full job
Before anything else can move, the two systems must be matched by hand.
Sales order in Dynamics 365 in under 90 seconds
Every BigCommerce order creates a Dynamics 365 sales order automatically, every time.
One source of truth for stock
Warehouse transactions in Dynamics push inventory to BigCommerce in real time.
B2B pricing at checkout
Customer records and price lists sync both directions from Business Central.
Reconciliation takes no one's time
The sync log is there if you want it: the daily problem is not.
Every data object, every direction, zero manual steps
The integration covers all six object families that mid-market operations teams run across two systems today. Each one is mapped, tested, and documented before go-live.
Orders
BigCommerce order to Dynamics 365 sales order in under 90 seconds. Order status from Dynamics (shipped, invoiced, cancelled) returns to BigCommerce and updates the customer's account.
Inventory
Every warehouse transaction in Dynamics (receipt, shipment, adjustment) triggers a stock update to BigCommerce. Multi-location inventory by bin and warehouse is supported.
Customers
B2B customer accounts, credit limits, pricing groups, and tax codes in Business Central sync to BigCommerce customer records. New shoppers created on BigCommerce are pushed back as contacts in Dynamics 365.
Pricing
Price lists and customer-specific pricing from Dynamics push to BigCommerce. Promotional price updates in Dynamics 365 reflect at checkout within minutes, not hours.
Fulfillment
Shipment records in Dynamics (carrier, tracking number, shipped date) push to BigCommerce and trigger customer notification emails automatically: no manual fulfillment entry required.
Products
Product catalog from Dynamics (SKUs, descriptions, unit of measure, weight) publishes to BigCommerce. New items in Dynamics 365 create products in BigCommerce with variants mapped to item attributes.
From scoping call to live bi-directional sync in 4 weeks
Redefine runs integration builds in a structured four-phase sprint. Each phase ends with a working deliverable: not a status update.
| BigCommerce Field | Dynamics 365 Field | Direction | Status |
|---|---|---|---|
| order.id | Sales Order No. | BC→D365 | Mapped |
| order.billing_address | Bill-to Address | BC→D365 | Mapped |
| variant.inventory_level | Item Ledger Entry | D365→BC | Mapped |
| customer.price_list_code | Customer Price Group | D365→BC | Review |
| order.shipping_cost | Freight Amount | BC→D365 | Mapped |
A middleware layer that owns every edge case
Off-the-shelf connectors fail when your Dynamics 365 setup deviates from defaults. Redefine builds a custom middleware layer that handles your entity model, your dimension codes, and your error conditions.
The three places integrations break in production, and how we prevent each one
Duplicate orders when the webhook fires twice
BigCommerce webhooks are not guaranteed exactly-once. A retry or a duplicate delivery event creates two sales orders in Dynamics if the integration does not guard against it.
Dynamics 365 API throttling during peak order volume
Dynamics 365 Online enforces API rate limits. A flash sale or promotional event that spikes order volume can push the integration past the Dynamics 365 threshold, causing sync failures mid-event.
Redefine builds an adaptive queue that measures throughput in real time and backs off before hitting the limit. Orders are never dropped: they are queued, processed in order, and completed before the client notices the delay.
Dynamics 365 updates break field mappings
Microsoft releases Business Central updates quarterly. A schema change: renamed field, new mandatory field, changed enumeration: can silently break the transform layer if the integration is not maintained.
Redefine includes a structured change-management process: all Dynamics 365 updates are tested in a sandbox environment before the client applies them to production. Breaking changes are caught before they reach live sync.
A mid-market operator in exactly your situation
JWE Inc operated across three sales channels with no integration between them. Inventory, orders, and customer data lived in separate systems, creating daily reconciliation work, mis-ships, and a growing operations headcount that was not sustainable at their revenue scale.
Shopify as the primary channel. Uniform Market as a wholesale portal. A third-party logistics provider handling warehouse and fulfillment. Dynamics 365 Business Central as the ERP, but none of the systems talking to each other.
A tailored Dynamics 365 Business Central environment was configured with two-way integrations connecting Shopify, Uniform Market, and the third-party logistics warehouse system. Orders, inventory, and customer records now flow automatically across all three channels. Microsoft automation tools reduced manual deployment and workflow management.
Three things your integration partner needs to get right
Other implementation partners may mention Dynamics 365 support. The work of building a production-grade integration is different from listing a platform logo on a capabilities page.
Dynamics knowledge, not just BigCommerce knowledge
Building this integration correctly requires deep knowledge of both platforms. The BigCommerce API is well-documented. Dynamics 365 Business Central customization: dimension codes, item tracking, posting groups, approval workflows: is not. Redefine has delivered Dynamics NAV and Business Central implementations for manufacturers, distributors, and retail chains. The team that builds your integration understands what is on both sides.
Priced and scoped before work starts
Integration scoping is free. Before a single line of code is written, you receive a line-by-line proposal covering every object to be synced, every edge case identified, the implementation timeline, and the total cost. No surprises at invoice, no "that's out of scope" conversations mid-build.
You own the code. Fully documented.
The middleware is yours. Full repository access from day one. Documentation covers every field mapping, every transform function, every error condition. Your internal team or any future developer can read, extend, and maintain the integration without coming back to Redefine for every change.
This is the opposite of a black-box SaaS connector that charges a monthly fee to keep your systems talking.
Is this integration right for your operation?
- You are on Dynamics GP, Dynamics AX, or an older NAV version below 2016: those require a different migration conversation first
- You are evaluating Dynamics 365 and have not yet purchased or configured it: come back when you have a live environment to connect
- Your order volume is below 20 per day: the ongoing cost of a custom middleware layer likely does not recover in time saved
- You are already on Dynamics 365 Business Central or Finance and Operations and adding or scaling your BigCommerce channel
- You process more than 50 orders per day and at least one person's time is spent on manual data entry between systems
- You have B2B customers whose pricing tiers, credit limits, or payment terms need to apply at checkout in BigCommerce
- Your Dynamics 365 setup includes custom fields, dimension codes, or non-default posting groups that break off-the-shelf connectors
Questions operations teams ask before they decide
Most mid-market builds complete in four weeks from signed scope document to go-live. The timeline depends on the number of objects being synced, the complexity of your Dynamics 365 customizations, and how quickly your team can confirm field mappings during the discovery sprint. A build that adds a third-party logistics warehouse system alongside Dynamics adds approximately one week.
Yes. Redefine supports Business Central SaaS (the Microsoft-hosted version), on-premise Business Central, and NAV versions from 2018 onward. On-premise installations require network access for the middleware to reach the Dynamics OData endpoint: this is handled during the discovery phase. Dynamics 365 Finance and Operations is also supported for larger enterprise environments.
No orders are lost. The integration uses a dead-letter queue. If a sync attempt fails after three retries, the payload is captured, the operations team is alerted, and the record is held for manual review or automatic replay once the underlying issue is resolved. Every sync event is logged with its full payload so nothing disappears silently.
Integration builds are priced per project, not per month. The scoping call is free. Following the discovery sprint, you receive a line-by-line proposal covering all objects to be synced, the implementation work, and a one-time project total. There is no ongoing SaaS connector fee because you own the middleware. Ongoing support or change management is available as a separate retainer if your team wants it.
Yes. Multi-storefront configurations are supported. Each storefront has its own webhook registration and credential scope, with all events routing through a shared middleware layer that maps them to the correct Dynamics company or location. This is a common pattern for brands with separate B2B and B2C storefronts on the same BigCommerce account.
Tell us about your Dynamics 365 environment
Redefine reviews your situation and sends a scoped integration proposal within 3 business days. No commitment. No pitch.
- Call within 48 hours of submission
- Line-by-line proposal in 3 business days
- Sprint 1 can begin within 1 week of sign-off
- Full code ownership from day one
Response within 48 hours
Proposal in 3 days
47 ERP integrations built
Full code ownership
Brief received
We will review your Dynamics 365 environment and send a scoped integration proposal within 3 business days.
Stop running two systems. Start running one.
Every day without integration is another day of manual entry. The scoping call is free. The proposal takes 3 business days. The integration ships in 4 weeks.