Your dynamics 365 managed services partner answers in under 3 hours.
A named consultant, a fixed monthly cost, and service level agreement backed response times written into the contract. Not a help desk. Not a rotating pool. One person who knows your environment.
What is Dynamics 365 managed services? A fixed-monthly retainer with a named Microsoft-certified consultant who owns your Dynamics 365 environment: monthly update testing and deployment, service level agreement backed break and fix support, user onboarding, performance monitoring, and ad hoc configuration. One statement of work, one contact, zero surprise invoices.
Submit your brief, call within 48 hours, scoped retainer proposal in 3 days, onboarding begins within 1 week of sign-off.
- Different consultant every incident
- Days-long response on critical issues
- Surprise invoices after every call
- Updates untested, shipped late or skipped
- No one tracks your customizations
- One named consultant who knows your environment
- Priority 1 response in 2 hours, contract-backed
- Fixed monthly retainer, no overage surprises
- Every update tested in sandbox before production
- Full environment documentation maintained
Everything your Dynamics 365 environment needs, every month.
One retainer covers all of the following. No add-on fees for items already listed.
Live in 30 days. Steady-state from day 31.
Environment audit
We document your full Dynamics 365 configuration, open issues, customizations, and risk areas. You receive a written audit report before the retainer starts.
Retainer kick-off
Named consultant assigned. Statement of work signed. Support portal provisioned. Escalation paths defined and agreed in writing.
Stabilization sprint
First 30 days: we close open issues, resolve any post-go-live gaps, and establish your documented baseline. Everything tracked in your portal.
Ongoing Dynamics 365 managed support
Month 2 onward: service level agreement backed support, monthly update management, sprint-based enhancements, and proactive monitoring. Your retainer auto-renews on 30-day rolling notice.
One fixed cost. Zero surprise invoices.
All tiers include a named consultant, service level agreement backed support, monthly updates, and a quarterly business review.
- Named consultant (4 hours per month direct access)
- Priority 1 to Priority 4 service level agreement schedule
- Monthly update management
- Quarterly business review
- Support portal access
- Named consultant (10 hours per month direct access)
- Priority 1 to Priority 4 service level agreement schedule
- Monthly update plus sandbox testing
- Sprint-based enhancements (1 sprint per month)
- User onboarding and training included
- Performance monitoring dashboard
- Named lead consultant plus backup consultant
- Round-the-clock Priority 1 escalation line
- Unlimited sprint-based enhancements
- Multi-entity and multi-legal entity support
- Dedicated Power BI reporting
- Monthly executive reporting pack
Submit your brief, call within 48 hours, scoped retainer proposal in 3 days, onboarding begins within 1 week of sign-off.
Response times in your contract.
ParkView Group ran 23 months on our managed retainer: Priority 1 average 2.8 hours, zero service level agreement breaches. These are not aspirational targets. They are contract clauses you can hold us to.
Three Dynamics 365 environments we now manage.
19 global legal entities operated on decentralized ERP systems with no consolidated reporting. Accounts payable, accounts receivable, general ledger, inventory, and asset management were processed separately across business units. Existing reports did not align with long-term strategy and varied in accuracy across regions.
All 19 legal entities were unified on a single Dynamics 365 Finance and Operations platform. Multi-level workflow automation was configured for document approvals. Budget control was implemented with project-wise tracking. Redefine moved into a managed retainer to handle ongoing support across all entities.
Dynamics 365 Finance and Operations was live but technical gaps remained: product costing managed in spreadsheets, limited financial visibility, no Enterprise Asset Management across sites.
Accurate in-system costing integrated with demand forecasting. All technical gaps resolved. Enterprise Asset Management live across all sites.
Original overseas partner disengaged after go-live with 14 open issues. Product costing in legacy spreadsheets. Security roles incorrectly customized causing access control failures.
All 14 critical issues resolved in stabilization sprint. Accurate costing. Multi-site asset management live. Steady-state retainer from week 5.
Every module. One team.
Your named consultant holds certifications across the full Dynamics 365 stack. One person, every module, every update cycle.
"We had tried two other Dynamics 365 partners before Redefine. Both responded to incidents in days, never really understood our environment, and gave us a different consultant each time. With Redefine's managed retainer, we have had zero Priority 1 service level agreement breaches in 23 months and one named person who knows every customization we have. That continuity is worth more than the hourly rate difference."
Four situations where a managed retainer fits.
Your go-live partner has moved on
Your system is live but the original implementer is no longer engaged. Every issue requires a new statement of work and a consultant who has never seen your environment. A managed retainer replaces that with a single named contact who owns your setup.
You are a mid-size manufacturer without an internal ERP team
Your operations team runs Business Central but nobody holds MB-800 or MB-300 certification internally. Monthly updates, performance issues, and user training land on whoever has time.
You need to rescue a poorly supported environment
Current partner response times are measured in days. Updates have not been applied in 6 months. Your team has built workarounds because nobody fixed the underlying issues. We start with an audit and a stabilization sprint.
You are expanding and need ongoing Dynamics 365 configuration
New business units, integrations, and reporting requirements. Each currently requires a separate statement of work and project kick-off. A managed retainer bundles all ongoing configuration into a single monthly fee with a sprint-based cadence.
A good fit when
- Your Dynamics 365 environment is live and you need ongoing ownership, not another one-off project.
- You run Business Central, Finance, or Supply Chain and have no certified ERP team in house.
- You want contract-backed response times rather than best-effort hourly support.
- You prefer one predictable monthly fee over surprise invoices after every incident.
Not a fit if
- You are looking for a single one-time fix with no ongoing relationship.
- Your Dynamics 365 environment is not yet implemented. Start with an implementation engagement first.
- You have a fully staffed internal certified team that already owns the full update cycle.
- You run a platform other than Microsoft Dynamics 365. We support the Dynamics 365 stack only.
Not sure? Tell us your situation and we will be straight with you.
Frequently asked questions
Still have questions? Book a call and we will walk through anything that is unclear.
Book a 30-minute retainer call.
As your dynamics 365 managed services partner, we will review your current Dynamics 365 environment, identify gaps in your current support, and tell you exactly which retainer tier fits. No commitment. No pitch.
Call within 48 hours · proposal in 3 days · onboarding within 1 week of sign-off
Brief received
We will review your environment and send a scoped retainer proposal within 3 business days.