Shopify support that fixes emergencies in 60 minutes, day or night
Redefine gives your store a named engineer, SLA-backed response times, and 24/7 monitoring. We catch problems before your customers do. One plan covers everything.
Shopify brands backed by Redefine support
Every Shopify store lives in one of two worlds
The difference is not the size of the team or the platform. It is whether someone is watching the store before your customers find the problem.
What is an unmanaged Shopify store costing you right now?
Move the sliders to match your store. See the revenue you risk each year from unmanaged incidents. See the ROI of Redefine support.
Six Shopify support capabilities, one plan, zero gaps
Every Redefine support plan covers the full range of ongoing Shopify work. Select any service to see what is included.
Emergency response
Store-down and checkout failure events resolved within 60 minutes, 24 hours a day. Your named engineer is paged automatically.
Emergency Shopify support24/7 monitoring
Continuous checks across checkout, payments, Core Web Vitals, API error rates, and SSL certificates. Alerts fire before your customers notice a thing.
Monthly maintenance
Speed audits, app conflict scans, broken link reviews, and Core Web Vitals fixes every month. Your store stays fast and stable.
Shopify maintenance servicesApplication management
Every app update tested in staging before it hits your live store. We manage Klaviyo, Stripe, reviews, and every integration under one plan.
Growth retainer
Maintenance plus monthly development sprint hours. Ship new features and CRO tests without a new scope or invoice.
Shopify retainer agencyRevenue reporting
A monthly report ties support work to store results. See uptime held, speed gained, and issues caught before they cost you.
Zero downtime during a complete Shopify platform migration
The migration ran with no disruption to operations. Online sales rose right after launch.
Go Wise USA needed a more conversion-focused design to match its growth goals. The Shopify 2.0 upgrade had to protect SEO equity and keep the store running. The new theme also had to fit the brand's evolving identity.
We designed and built a custom Shopify 2.0 theme to replace the V1 store. We staged the full cutover with a zero-downtime deployment. We managed the SEO redirects, preserved every customer record, and launched with faster pages on day one.
The monitoring stack behind zero-downtime operations
Automated checks run across every critical layer around the clock. The moment a threshold breaks, we page your engineer. Work starts before any customer hits a problem.
Why managed Shopify support beats an on-call agency
These are the features that separate a real managed support partner from an agency you call when something breaks. Row by row.
Shopify support and maintenance: your questions answered
Questions enterprise teams ask before choosing a Shopify support partner.
Every Redefine retainer includes a named Shopify engineer, 24/7 monitoring, and SLA-backed response times. You also get monthly health audits, staging tests for all updates, 24-hour ticket changes, and a monthly revenue report.
From signed contract to active monitoring takes one business day. Your named engineer runs a full codebase review, connects the monitoring stack, and sends a health summary within 24 hours. The SLA clock starts on day one, not when the review ends.
Yes. Most Redefine support engagements begin with stores built by previous agencies or internal teams. The onboarding codebase review documents the existing architecture so your named engineer has full context before any issue arises. No rebuild or migration is required to start a retainer.
A maintenance plan is proactive and preventive: monitoring, monthly audits, ticket response, and routine updates. A growth retainer adds allocated development sprint hours each month for new features, conversion rate optimization experiments, and roadmap delivery. A support retainer sits between both: service level agreement-backed emergency and routine response without the sprint capacity of the growth plan. All three can be adjusted as your needs evolve.
P1 emergencies are events where customers cannot complete a purchase: store-down, checkout failure, payment gateway error, cart loading failure, or broken order processing. These trigger the 60-minute response service level agreement, 24 hours a day. P2 events are broken features that reduce conversions but do not block all purchases. P3 covers minor updates, content changes, and routine optimization requests.
Your store is live right now. Is anyone watching it?
Book a free 30-minute Shopify store health review. Redefine scans your store and finds your three biggest stability risks. Then we recommend the maintenance plan that fits your operations. your brief → call within 48 hours → store health snapshot in 24 hours → monitoring live within 1 business day
We will scan your store and send a health snapshot within 24 hours.