Document routing software that routes every submission to exactly the right person
Document routing software that sends every form submission, task, and approval request to the right team, role, or individual, based on the data inside it. No manual sorting. No missed steps. No follow-up emails.
Manual routing is where work disappears
- Every submission routes instantly on submission. Rules fire the moment a form is submitted. The right person gets assigned with full context, no manual sorting needed.
- Routing logic matches field values and account tier. High-value accounts route to senior handlers. Regional requests go to the right team. Service-level agreement clocks start immediately, automatically.
- Routing triggers downstream systems automatically. One routing action updates your order management system, queues a product information management enrichment task, or fires a marketplace sync. No middleware. No manual steps.
- Submissions pile up in shared inboxes. A form comes in. Nobody knows whose job it is. Someone forwards it. The thread grows. The submission sits for days.
- High-value requests get the same treatment as low-priority ones. No triage logic. A $50 request and a $50,000 account issue arrive in the same queue and wait the same amount of time.
- Downstream systems never get notified. A submission triggers no order management system update, no product information management enrichment task, no marketplace sync. Your systems stay out of sync until someone remembers to log in.
Click a node to see the workflow routing engine in action
Every submission passes through a workflow routing engine that reads field values and account context, then dispatches to the right destination: person, team, or downstream system, in milliseconds.
Each node in the routing diagram represents a decision point or action in your workflow. Click any node to see what happens at that stage and how Redefine routes to the right outcome.
The moment a form is submitted, Redefine reads every field value, looks up the submitter's account context, and passes the full payload to the routing engine. No delay, no queue.
The workflow routing engine evaluates conditions in order: account tier, region, request type, deal size. The first matching rule fires. If no rule matches, a fallback route handles it. You define the logic: no code required.
When the routing engine detects an enterprise-tier account, the submission bypasses the general queue and lands directly with a named senior handler: with full context attached and the service-level agreement clock already running.
Field values like region, territory, or language code route submissions to the team with local context and authority. Cross-border workflows get routed to the correct jurisdiction automatically.
Routine, low-risk submissions match an auto-process rule and complete the entire workflow without touching a human queue: record updated, notification sent, downstream systems triggered.
Each routing destination gets a deadline. Overdue items escalate automatically: to the next approver in the chain, or to a manager. No manual chasing. The system enforces it.
When a submission routes to completion, it can trigger an order record update, fulfillment flag, or status change in the order management system: natively, with no third-party connector needed.
Explore Order and Inventory Operations →A product data submission can create a product information management enrichment task the moment it routes: pre-assigned to the right data team with the submission's field values pre-filled. Closed-loop enrichment without manual coordination.
Explore Product Information Management →Click any node to explore routing logic, or watch the flow advance automatically
Everything workflow orchestration software needs to work reliably at scale
Conditional routing based on field values
Write routing rules in plain logic: if this field equals this value, route to this person or team. Chain multiple conditions. Set fallbacks. No code required, no developer needed.
Service-level agreement and deadline tracking per workflow stage
Set response deadlines per routing destination. The system escalates automatically when an item approaches its deadline: to the next handler, a manager, or an alert.
Assignment to teams, roles, or individuals
As task routing software, Redefine routes to a specific person by name, to anyone in a role, or to the next available member of a team: with round-robin or load-balanced assignment options.
Workflow status dashboard and queue view
See every in-progress submission, its current routing stage, time in queue, and assigned handler: in one dashboard. No more chasing status across email threads.
Routing triggers downstream order management system, product information management, and marketplace actions natively
Other workflow tools route submissions to people. Redefine is workflow orchestration software that routes submissions to systems. One routing action can update an order management system order record, queue a product information management enrichment task, and fire a marketplace sync: all without a connector, a webhook, or a third-party automation account.
From fragmented manual processes to automated routing across systems
Multi-channel distributor running Shopify, Uniform Market, and 3PL warehouse operations from a single enterprise resource planning environment.
Inventory, orders, and customer data were spread across multiple disconnected systems. Manual routing between platforms created data inconsistencies, operational overhead, and an inability to scale.
Shopify, Uniform Market, and 3PL warehouse now route in sync. Document routing software replaced manual workflows, reduced errors, and delivered consistent cross-platform data: without middleware.
Routing that goes beyond people, to systems
Other workflow tools route forms to inboxes. Redefine is document routing software that routes submissions to inboxes, order systems, product databases, and channel platforms: all from the same routing rule.
Cross-platform routing triggers
A single routing rule in Redefine can simultaneously assign the task to a human, update an order management system record, queue a product information management enrichment job, and notify a marketplace sync endpoint. One rule, multiple system outcomes. Typical workflow tools stop at the person assignment.
One rules engine across your entire platform
As workflow orchestration software, Redefine governs form submissions, order approvals, product information management governance gates, and content publishing workflows from one rules engine. One rule definition applies consistently across every context: not a separate automation tool per use case.
Service-level agreement enforcement without manual chasing
Deadline clocks start automatically when routing completes. Escalation rules fire without any human action: to the next approver, to a manager, or to a system alert. This routing workflow software enforces service-level agreements so your team doesn't have to.
Where task routing software delivers the most value
Vendor and supplier onboarding
Route new supplier applications to procurement, legal, and catalog teams in parallel: with service-level agreement timers tracking each stage and product information management enrichment tasks queued on approval.
Order and returns exceptions
Routing logic reads the exception type and account tier, then sends it to the right team: with the order management system record updated and the handler notified in seconds.
Content and product approval flows
Routing workflow software moves product data submissions through review, enrichment, and channel approval in a single connected flow: triggered by the same rules engine as your commerce approvals.
Internal request management
Human resources requests, budget approvals, information technology tickets, and facilities forms all route through the same task routing software: assigned by department, team, or role with automatic service-level agreement tracking.
Related modules in the Forms and Workflow suite:
Questions about routing workflow software
See workflow routing running live in your operation
Submit a brief and we will show you document routing software built around your actual submission types, team structure, and downstream systems: not a generic demo.
No commitment. No pitch.
Submit your brief
Brief received: we will review your routing setup and send a scoped proposal within 3 business days.