47 BigCommerce projects delivered · 200+ store issues resolved
BigCommerce Bug Fix ServicesStop Losing Revenue to BigCommerce Bugs
A broken BigCommerce store loses orders every hour. Checkout errors, failed images, and theme conflicts all cost you real money. We triage, fix, and test your issue within one business day.
Every hour your store is broken, orders walk away
BigCommerce bugs are not rare. They follow theme updates, app installs, custom code changes, and platform releases. The real question is how fast you get back to taking orders.
You open a ticket with a vague support partner. They ask for access. Four back-and-forths later, a junior developer looks at it. 48 hours pass. Still broken.
A store doing $50K a month can lose hundreds in orders per day to a broken checkout. Two days down turns a small bug into a four-figure loss.
The fix lands without a test report. You don't know what was changed, what was tested, or what to watch for. The same bug resurfaces two weeks later.
Every bug gets a status. You always know where yours stands.
Submit a fix brief and your issue enters a tracked queue. It moves through triage, build, test, and sign-off. No tickets vanish into a void.
Response SLA
Under 4 hours
Senior developer triage on every submitted issue — a scoped fix proposal, not an auto-reply.
Turnaround target
Same business day
Most fixes ship the day you submit. Complex scope may need staging review first.
Written QA sign-off
included with every fix
$297
per issue, one-off
Checkout call to action not firing on iOS Safari
Theme JavaScript conflict
Product images 404 after CDN change
URL rewrite error
Filter sidebar not rendering on mobile
CSS breakpoint regression
Gift card redemption silently failing
API timeout edge case
Order status page layout broken
Template merge conflict
Coupon stacking applying twice at checkout
Price calculation bug, CRITICAL
Not a patch. A professional fix with full sign-off.
Senior developer triage
A certified BigCommerce developer reviews every bug. No tiered routing, no junior handoffs. One expert owns your issue from diagnosis to delivery, so nothing gets lost.
Cross-browser and device quality assurance
We test every fix on Chrome, Safari, Firefox, iOS, and Android before launch. You get a written summary with exact test cases and results. You never guess what was checked.
Transparent per-issue pricing
No long retainers required. We confirm scope before work starts. You know the cost before you commit.
$297
one fix
$997
5 fix bundle
$597/mo
Retainer
Written fix summary
What broke, what changed, what we tested, and what to watch. Your team keeps the documentation and avoids the same bug twice.
mmon BigCommerce issues we fix
- Checkout and payment errors
- Theme conflicts after updates
- Broken product filters or facets
- Mobile layout regressions
- Image upload and display failures
- Email notification issues
- Custom script or app conflicts
- Cart and coupon calculation bugs
One issue today?
Submit a brief: triage is free and scoped pricing lands same day.
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Hours to first response
1
Business day fix delivery
100%
Quality assurance report with every fix
Yours
All code always owned by you
A live BigCommerce store, 35% faster navigation, zero downtime
Company
A long-standing rare collectibles retailer operating a live BigCommerce store with active buyers and ongoing transactions.
This BigCommerce storefront had stacked up UX and speed problems: dated global elements, clumsy navigation, slow pages, and a broken contact form. The issues grew after a theme update. The store needed fixes without going offline.
We shipped every change incrementally to keep the platform stable. We repaired and tuned the footer, top navigation, and contact flow. Targeted speed work cut load times without a full rebuild. We tested each fix in staging first. The team got a written sign-off on every resolved item.
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Page navigation ran 35% faster after the fixes. Storefront stability held across every tested environment.
Live operation not disrupted: all fixes staged and tested before deployment
Navigation, contact flows, and layout issues resolved with written sign-off on each
Platform ready for future growth without requiring a full rebuild
From brief to live fix in one business day
Submit the issue with a short description, URL, and reproduction steps. No call required to start.
Your time: less than 5 minutes
A senior developer reproduces your issue and confirms the root cause. You get a scoped fix proposal within 4 hours.
Under 4 hours
Response SLA on every submission
We build the fix and test it across browsers and devices. Then we stage it for your review. You approve before anything goes live.
Your team approves: approximately 15 minutes
We deploy the fix to production. You get a written summary: root cause, changes made, tests passed, and next steps.
Done. Revenue restored.
We work across your full BigCommerce stack
Most support partners bundle fixes into vague retainers. We do not.
Monthly retainer bundles fixes with vague "hours", usage hard to audit
Response times unstated or unenforced. "We'll get to it" is the whole SLA.
Junior developers handle initial triage: escalation takes days
Fix delivered with no documentation: you don't know what changed or why
No upgrade path: you're stuck in a support plan when you want to grow
Per-issue pricing: you pay per fix, not per month of hoping
4-hour SLA for first response, written and accountable.
Senior developer assigned immediately: no tier escalation
Quality assurance report and written sign-off on every single fix
Upgrade path to growth retainer or full support when you need more
BigCommerce bug fix FAQ
The five things merchants ask before sending a bug brief. Answered directly.
Get My Bug FixedNo retainer required. You can submit a single issue at the one-off rate of $297. If you have recurring support needs, the monthly bug fix retainer at $597 per month covers ongoing fixes, priority response, and a monthly health review. Either way, you choose based on what your store needs right now.
We will tell you at triage. Complex issues, such as data migration bugs, deep API-level failures, or issues caused by third-party apps outside our control, may require additional time. Scope and timeline are confirmed in writing before any work begins. There are no surprise overruns.
Yes. Many BigCommerce bugs stem from app conflicts: a new Klaviyo script clashing with a payment widget, or a loyalty app breaking the cart. We diagnose the root cause regardless of where it lives. If the fix requires a direct change from the app vendor, we identify that and tell you exactly what to request from them.
In almost all cases, yes. We build and test fixes in a staging environment first. Production deployment is a separate step that you approve. For checkout and payment issues that are actively blocking orders, we can coordinate a rapid staged deployment with minimal disruption, typically under 10 minutes of elevated risk window.
If the same root cause reappears within 14 days of delivery, we re-examine and re-fix at no additional cost. The written quality assurance summary we provide with every fix makes it clear what was addressed. If a different issue causes a similar symptom, that is a new brief, but triage is always free.
Tell us what's broken. We'll take it from there.
Your team spends under 15 minutes on this. You submit one brief and approve the staged fix. We handle diagnosis, development, testing, and deployment.
Submit bug brief → triaged in 2 hours → scoped proposal same day → fix delivered within 1 business day of approval
Most briefs take five minutes to submit. Approval on the staged fix takes about ten more.
Triage within 2 hours · scoped proposal same day · no commitment to receive a proposal
Brief received
A senior BigCommerce developer will review your issue and respond within 4 hours with triage findings.
You'll receive a scoped fix proposal by end of business today.
Your store should be working. We make sure it is.
Submit your issue brief today. Get a scoped fix proposal the same day. Your store is fixed and tested within one business day of sign-off.
$297
Per-issue, one-off fix
$597/mo
Monthly bug fix retainer
$997 for 5
pre-purchase bundle, save $488, valid 90 days, priority queue
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