Fix Your Broken BigCommerce Store. Revenue Restored in Days.
Your BigCommerce store is broken, stalled, or left unfinished by another agency. You are losing sales right now. We audit the full environment and find every root cause. You get a scoped fix plan in 3 business days.
Related support services
Average across rescue projects
from first call to revenue restored
Hero: founder reviewing broken BigCommerce checkout
Replace with: founder at desk reviewing broken BigCommerce checkout, natural window light, laptop screen showing error state, tense but focused expression · 800x1000
Pain: ecommerce director confronting a broken storefront
Replace with: ecommerce director at dual monitors, error messages on screens, directional desk lamp, stress-to-focus mood · 1200x400
The old way quietly drains your revenue every day.
The old way
- You raise a support ticket and wait days for a reply that asks for more information
- A freelancer patches the visible symptom. The root cause returns within a week.
- Your previous agency went silent. Your half-finished build loses sales daily.
- No one hands you a clear scoped plan. Just vague estimates and open retainers.
A broken checkout on a $100K per month store loses $3,300 every day it stays unfixed.
The Redefine way
- Triage call within 24 hours to understand exactly what is broken and why
- Full codebase and configuration audit, not just the visible error but every contributing cause
- Scoped line-by-line proposal in 3 days. You know the cost before committing.print-based execution with test results and full change-log documentation at handoff
Most rescue engagements restore core functionality within 7 to 14 days of sign-off.
Every hour your store is down, revenue is leaking.
Set your monthly revenue below. The counter shows what you have lost since this page loaded. That is the real cost of waiting.
Assumes checkout is fully blocked. Partial outages leak revenue too, just slower.
Every rescue fixes the cause, not just the symptom.
We take on BigCommerce projects others have abandoned, broken, or under-delivered. Every rescue starts with an audit. Every audit produces a scoped plan. Every sprint has a defined outcome.
Checkout failures and theme breaks fixed at the root.
We do not patch visible errors and move on. We trace every checkout failure, theme conflict, and JS error to its source. That source might be a theme override, an app conflict, or a broken API. We fix it cleanly so it stays fixed.
- Payment gateway error diagnosis and resolution
- Theme override and custom CSS conflict resolution
- Stencil and Cornerstone template rebuild, so your storefront renders correctly again.
We pick up where the last agency dropped it.
We review everything the last team built and document what exists and what is missing. You get a clear gap report before we write one line of code. Honest facts about the prior work, not assumptions.
- Full codebase and configuration gap report
- Prioritized sprint plan to complete and launch
- Fixed price, defined scope, no open-ended retainer
Slow stores lose sales. We make your store fast.
Slow Core Web Vitals hurt conversions and Google rankings directly. We audit every asset, script, and render-blocking resource. You get a before-and-after performance report with real numbers.
- LCP, CLS, INP optimization for BigCommerce Stencil
- Third-party app and script audit, remove what is harming load time
- Image optimization, lazy loading, and content delivery network configuration
Every BigCommerce failure type we resolve and document.
The board below maps the most common BigCommerce failure categories. It shows how a live audit flags each issue by severity and revenue impact.
SLA commitments, not vague timelines.
Every rescue engagement ships with explicit SLA anchors. You know when you will hear from us, when the proposal arrives, and when Sprint 1 begins.
Rescue pricing model
Rescue engagements are scoped and fixed-price. No open-ended retainers. No hourly billing surprises. You see the line-item breakdown before committing to a single dollar.
From broken to live in a defined sequence.
No discovery theater. No vague sprints. Every step produces a named deliverable before we move to the next one.
Triage call
Day 1: within 24 hoursWe spend 45 minutes understanding exactly what is broken and what was supposed to happen. You share screen recordings, error logs, and any prior agency documentation. We ask the questions a senior BigCommerce developer asks.
Full audit
Days 1 to 2We access your BigCommerce environment and run a full technical audit. We check theme code, the app stack, APIs, checkout config, performance, and SEO signals. Every finding is logged with severity and revenue impact.
Scoped proposal
Day 3You receive a line-by-line proposal with every fix task, estimated hours, fixed price, and timeline. No vague estimates. If we find something outside scope, we tell you before we touch it.
Sprint execution
Week 1 to 3 post sign-offWe work in prioritized sprints, revenue-critical issues first. You receive a sprint review at the end of each cycle with recorded walkthroughs of completed fixes, before-and-after screenshots, and test results.
Documented handoff
Final sprintYou get full documentation of every change, a changelog for your records, and QA sign-off across devices and browsers. Ongoing support is optional through a BigCommerce support and maintenance retainer.
Rescue work that compounds into growth.
Case study: Off Grid Knives team with finished product, BigCommerce store rebuild milestone
Replace with: brand team at warehouse fulfillment station, products packed and ready to ship, BigCommerce admin visible on nearby monitor, celebratory mood post-launch · 1600x520
Premium outdoor knife manufacturer selling direct-to-consumer on BigCommerce, operating under strict advertising restrictions that made organic and email the only viable growth channels.
The existing BigCommerce store underperformed on SEO and conversion. Slow performance, a rough user experience, and no order automation capped growth. Paid ads were off the table, so every weakness cost real revenue.
We rebuilt the store on an SEO-first architecture backed by user experience research. We streamlined order processing through the BigCommerce API. We made Klaviyo a core revenue channel with lifecycle flows. Organic SEO covered content, backlinks, and page speed.
- BigCommerce custom store development
- Klaviyo lifecycle email automation
- Search engine optimization performance and organic traffic growth
Revenue grew from $1 million to $3.8 million across a three-year engagement, driven entirely by owned channels. Email became a consistent major revenue share each month.
Why rescue buyers choose Redefine.
Most agencies will not take on a broken or abandoned BigCommerce project. The ones that do tend to repatch without auditing. Here is what makes the difference when your store is already off the rails.
We scope before we touch anything.
Other implementation partners start billing immediately and scope as they go. We audit first, scope second, and charge only for defined work. You see every line item before we begin.
We document every change with a test result.
Every fix ships with a before-and-after record and a pass-or-fail QA log. You get a change description any future developer can read. You own the audit trail, not us.
We fix root causes, not symptoms.
A patched store breaks again within 30 days. We trace every failure to its source in the theme, app stack, or config. We fix the cause so the symptom cannot return.
How rescue engagements compare.
| What matters when you are stuck | Typical partner approach | Redefine |
|---|---|---|
| Rescue-specific BigCommerce page | Buried in support bundles | Dedicated rescue process |
| Audit before billing | Retainer starts first | Full audit before any charge |
| Root-cause fix documentation | Minimal or absent | Full changelog at handoff |
| Fixed price for rescue scope | Hourly or open retainer | Fixed price, line-item proposal |
BigCommerce store rescue: common questions.
...theme code, apps, checkout, APIs, and performance metrics. We identify every root cause, scope a fix plan, and execute in prioritized sprints...
For critical issues like checkout failures or 500 errors, we triage within 24 hours and begin work within 48 hours of sign-off. Most rescue engagements restore core functionality within one to two weeks. Complex theme rebuilds or data migrations are scoped individually and timelines are stated up front.
Yes, this is one of the most common scenarios we take on. Our first step is a full codebase and configuration review so we understand exactly what was done, what is missing, and what needs to be rebuilt. We do not assume prior work is correct. We verify everything against your business requirements before writing a line of new code.
Common rescue scenarios: broken checkout flows and payment gateway failures. Theme conflicts and layout breaks. App integration errors causing 500s. Slow page load and Core Web Vital failures. Broken custom features and BigCommerce API integrations. Stores stuck mid-migration from Shopify, Magento, or WooCommerce. If your store is losing sales and you do not know why, we will find out.om Shopify, Magento, or WooCommerce, and abandoned project completions. If your BigCommerce store is losing sales and you do not know why, we will find out.
Not until you approve the scoped proposal. We begin with a free triage call where you describe what is broken and share any error logs or screen recordings. Access credentials are only requested once you decide to move forward and we have a signed proposal in place.
Get a scoped plan. No commitment. No pitch.
Tell us what is broken and what you need it to do. We will review your situation and send a scoped proposal within 3 business days. Your first call is free and takes 45 minutes.
Intake: developer reviewing post-rescue analytics dashboard
Replace with: developer at clean desk reviewing analytics showing revenue recovery post-rescue, desk lamp, calm confident mood · 1200x400
Call within 48 hours → proposal in 3 days → Sprint 1 within 1 week of sign-off
Stop losing sales to a broken store.
Your store has lost revenue long enough. A scoped fix plan takes 3 days and costs nothing to get. No commitment. No pitch. Just an honest look at what is broken and what the fix takes.
Submit brief → call within 48 hours → scoped proposal in 3 days → Sprint 1 within 1 week of sign-off