Fix Your Broken BigCommerce Store. Revenue Restored in Days.
Your store is broken, stalled, or was left unfinished by another agency. You are losing sales right now. We audit your BigCommerce environment in full, identify every root cause, and ship a scoped fix plan within 48 hours.
Submit brief → call within 48 hours → scoped proposal in 3 days → Sprint 1 within 1 week of sign-off
Your team's involvement in a rescue engagement is typically 2 to 3 hours per week, one triage call, async feedback on the fix plan, and a final QA sign-off. We handle every line of code.
Related support services
Average across rescue projects
from first call to revenue restored
Hero: founder reviewing broken BigCommerce checkout
Replace with: founder at desk reviewing broken BigCommerce checkout, natural window light, laptop screen showing error state, tense but focused expression · 800x1000
Pain: ecommerce director confronting a broken storefront
Replace with: ecommerce director at dual monitors, error messages on screens, directional desk lamp, stress-to-focus mood · 1200x400
The old way costs you more than just time.
The old way
- You raise a support ticket and wait days for a reply that asks for more information
- A freelancer patches the visible symptom but the root cause resurfaces in a week
- Your previous agency has stopped responding and your half-finished build is costing daily sales
- No one gives you a clear scoped plan, just vague estimates and open-ended retainers
A broken checkout on a $100K per month store loses $3,300 every day it stays unfixed.
The Redefine way
- Triage call within 24 hours to understand exactly what is broken and why
- Full codebase and configuration audit, not just the visible error but every contributing cause
- Scoped line-by-line proposal in 3 days, you know the cost and timeline before committing
- Sprint-based execution with test results and full change-log documentation at handoff
Most rescue engagements restore core functionality within 7 to 14 days of sign-off.
Every hour your store is down, revenue is leaking.
Set your monthly revenue below. The counter shows what you have lost since this page loaded. This is the real cost of waiting.
Based on your store being fully offline or checkout broken
What a rescue engagement covers.
We take on BigCommerce projects others have abandoned, broken, or under-delivered. Every rescue starts with an audit. Every audit produces a scoped plan. Every sprint has a defined outcome.
Checkout failures and theme breaks fixed at the root.
We do not patch visible errors and move on. We trace every checkout failure, theme conflict, and JS error to its origin, whether that is a theme override, an app conflict, or a corrupted application programming interface integration, and fix it cleanly.
- Payment gateway error diagnosis and resolution
- Theme override and custom CSS conflict resolution
- Stencil and Cornerstone template rebuild or repair
We pick up where the last agency dropped it.
We review everything they built, document what exists and what is missing, and produce a clear gap report before we write a single line of code. You get honesty about the prior work, not assumptions.
- Full codebase and configuration gap report
- Prioritized sprint plan to complete and launch
- Fixed price, defined scope, no open-ended retainer
Slow stores lose sales. We make your store fast.
Poor Core Web Vitals and page speed directly hurt conversions and Google rankings. We audit every asset, script, and render-blocking resource and produce a before-and-after performance report with measurable improvements.
- LCP, CLS, INP optimization for BigCommerce Stencil
- Third-party app and script audit, remove what is harming load time
- Image optimization, lazy loading, and content delivery network configuration
Every BigCommerce failure type we resolve and document.
The diagnostic board below maps the 12 most common BigCommerce failure categories. Status indicators update in real time as we work through your environment.
SLA commitments, not vague timelines.
Every rescue engagement ships with explicit SLA anchors. You know when you will hear from us, when the proposal arrives, and when Sprint 1 begins.
Rescue pricing model
Rescue engagements are scoped and fixed-price. No open-ended retainers. No hourly billing surprises. You see the line-item breakdown before committing to a single dollar.
From broken to live in a defined sequence.
No discovery theater. No vague sprints. Every step produces a named deliverable before we move to the next one.
Triage call
Day 1: within 24 hoursWe spend 45 minutes understanding exactly what is broken and what was supposed to happen. You share screen recordings, error logs, and any prior agency documentation. We ask the questions a senior BigCommerce developer asks.
Full audit
Days 1 to 2We access your BigCommerce environment and run a complete technical audit across theme code, app stack, application programming interfaces, checkout configuration, performance metrics, and search engine optimization signals. Every finding is logged with severity and impact.
Scoped proposal
Day 3You receive a line-by-line proposal with every fix task, estimated hours, fixed price, and timeline. No vague estimates. If we find something outside scope, we tell you before we touch it.
Sprint execution
Week 1 to 3 post sign-offWe work in prioritized sprints, revenue-critical issues first. You receive a sprint review at the end of each cycle with recorded walkthroughs of completed fixes, before-and-after screenshots, and test results.
Documented handoff
Final sprintFull documentation of every change made, a changelog for your records, QA sign-off across devices and browsers, and optional ongoing support via a BigCommerce support and maintenance retainer.
Rescue work that compounds into growth.
Case study: Off Grid Knives team with finished product, BigCommerce store rebuild milestone
Replace with: brand team at warehouse fulfillment station, products packed and ready to ship, BigCommerce admin visible on nearby monitor, celebratory mood post-launch · 1600x520
Premium outdoor knife manufacturer selling direct-to-consumer on BigCommerce, operating under strict advertising restrictions that made organic and email the only viable growth channels.
Existing BigCommerce store underperformed on search engine optimization and conversion. Performance issues, suboptimal user experience, and limited order processing automation were limiting growth in a competitive market where paid acquisition was not an option.
Custom BigCommerce store built using structured user experience research and search engine optimization-first architecture. Order processing streamlined through BigCommerce application programming interfaces. Klaviyo implemented as a core revenue channel with advanced segmentation and lifecycle flows. Organic search engine optimization executed across content, backlinks, and page speed.
- BigCommerce custom store development
- Klaviyo lifecycle email automation
- Search engine optimization performance and organic traffic growth
Revenue grew from $1 million to $3.8 million across a three-year engagement, driven entirely by owned channels. Email became a consistent major revenue share each month.
Why rescue buyers choose Redefine.
Most agencies will not take on a broken or abandoned BigCommerce project. The ones that do tend to repatch without auditing. Here is what makes the difference when your store is already off the rails.
We scope before we touch anything.
Other implementation partners start billing immediately and scope as they go. We audit first, scope second, and charge only for defined work. You see every line item before we begin.
We document every change with a test result.
Every fix ships with a before-and-after record, a pass-or-fail QA log, and a change description you can hand to any future developer. You own the audit trail, not us.
We fix root causes, not symptoms.
A patched BigCommerce store breaks again in 30 days. We trace every failure to its source in the theme, app stack, or configuration and fix the cause so the symptom cannot recur.
How rescue engagements compare.
| What matters when you are stuck | Typical partner approach | Redefine |
|---|---|---|
| Rescue-specific BigCommerce page | Buried in support bundles | Dedicated rescue process |
| Audit before billing | Retainer starts first | Full audit before any charge |
| Root-cause fix documentation | Minimal or absent | Full changelog at handoff |
| Fixed price for rescue scope | Hourly or open retainer | Fixed price, line-item proposal |
Questions buyers ask before they commit.
A store rescue starts with a full technical audit of your BigCommerce environment: theme code, apps, checkout, application programming interfaces, and performance metrics. We identify every root cause, scope a fix plan, and execute in prioritized sprints. You receive a documented handoff at the end with test results and a change log. We do not patch and leave.
For critical issues like checkout failures or 500 errors, we triage within 24 hours and begin work within 48 hours of sign-off. Most rescue engagements restore core functionality within one to two weeks. Complex theme rebuilds or data migrations are scoped individually and timelines are stated up front.
Yes, this is one of the most common scenarios we take on. Our first step is a full codebase and configuration review so we understand exactly what was done, what is missing, and what needs to be rebuilt. We do not assume prior work is correct. We verify everything against your business requirements before writing a line of new code.
Common rescue scenarios include: broken checkout flows and payment gateway failures, theme conflicts and layout breaks, app integration errors causing 500s, slow page load and Core Web Vital failures, broken custom features and BigCommerce application programming interface integrations, stores stuck mid-migration from Shopify, Magento, or WooCommerce, and abandoned project completions. If your BigCommerce store is losing sales and you do not know why, we will find out.
Not until you approve the scoped proposal. We begin with a free triage call where you describe what is broken and share any error logs or screen recordings. Access credentials are only requested once you decide to move forward and we have a signed proposal in place.
Is a rescue engagement the right fit?
We take on the right projects and are direct about the wrong ones. Here is how to tell if this is a fit.
This is not a fit if:
- You want hourly debugging without a clear scope or defined outcome
- Your store is on Shopify, Magento, or another platform (see our migration services for those situations)
- You need a complete new store build with no existing foundation to rescue
Not sure? Tell us your situation and we will be direct with you. No sales pitch, just an honest assessment.
This is a strong fit if:
- Your BigCommerce store has a broken checkout, 500 errors, or a failed payment integration that is costing you sales today
- A previous agency left your build incomplete or unresponsive and you need someone to take it over and finish it
- You want a scoped, fixed-price plan before committing any budget, not a time-and-materials retainer
- Your store is on BigCommerce (Stencil/Cornerstone), whether standard or enterprise
Get a scoped plan. No commitment. No pitch.
Tell us what is broken and what you need it to do. We will review your situation and send a scoped proposal within 3 business days. Your first call is free and takes 45 minutes.
Intake: developer reviewing post-rescue analytics dashboard
Replace with: developer at clean desk reviewing analytics showing revenue recovery post-rescue, desk lamp, calm confident mood · 1200x400
Call within 48 hours → proposal in 3 days → Sprint 1 within 1 week of sign-off
Stop losing sales to a broken store.
Your store has been losing revenue long enough. A scoped fix plan takes 3 days and costs nothing to receive. No commitment. No pitch. Just an honest assessment of what is broken and what it will take to fix it.
Submit brief → call within 48 hours → scoped proposal in 3 days → Sprint 1 within 1 week of sign-off